The Consumer Complaints Blog

Here’s an update from the person who sent a complaint about Enbridge a while back. The original post is here.

We continue to experience difficulty with billing from Enbrige.

Since moving to our new home in October we have not received a bill from Enbridge. We notified the company of our change of address, called Enbridge and spoke to Aly (from Direct Energy) and and Ms. Eileen Campbell (ombudsman from Enbrige) about this matter. When my husband spoke to an Enbridge rep, and to Aly we were told that Enbridge was experiencing difficulties with their billing process and that we shouldn’t worry about this. It has now been 3 months since we moved in and still we have not received a bill. We were given what we believe is our new billing number and I have sent 2 cheques to Enbridge. One of the cheques has been cashed by Enbridge the other has not. Of course I have no idea if my account was credited.

• Although we were told ‘not to worry’ it is very disconcerting and we would like this matter dealt with as soon as possible. We do not want to receive a huge bill in the mail that we will be unable to pay.
• Also, although we were assured by Aly from direct Energy and Eileen Campbell from Enbridge that the previous account from our former address had been cleared and that we now have a “0” balance we have yet to receive a copy of that bill.
• Is this normal?

Disclaimer
This article was submitted by one of our readers. Penciltrick cannot make any claims as to its authenticity but the article was accepted on a good faith belief that it is an accurate and truthful account of the events listed.

I bought a TV. I paid for a warranty. It has been four months and I still do not have a warranty. They say it’s in the mail. The company doing the warranty, Bankers Trust Group of Florida says they have not been paid. Global Closeouts also seems to be doing business has Close Out City, Enable Holding and/or Ubid. In the store Bob and Jason say they can do nothing. A long distance call on my dime to Jim Potts has had no effect. These people do not seem to care about the customer once the customer is out the door. I fear they will move/close before I get my warranty.

Disclaimer
This article was submitted by one of our readers. Penciltrick cannot make any claims as to its authenticity but the article was accepted on a good faith belief that it is an accurate and truthful account of the events listed.

I remember a while back Steven Harper stating the price of food will not go up due to the recession. Well I am guessing about a year or so ago, manufacturers changed their packaging of most all food products. I wondered why they were doing that. The reason for it was they have cut the quantity of food per package to a little more than half the size it used to be, and charge the same price or a little more for it. So sure the price of food didn’t go up much, but the amount you get for the same price was cut in half. They did it a sneaky way, little by little, in hope that people would not notice. Do they think we are all idiots or what? This really makes me furious!! It’s not only in grocery stores either, it’s in restaurants. Tim Horton’s for example. The price of a measly little tim bit has gone up 6 cents in about a year, and the size of them has been cut in half. Have you noticed that fitting 40 tim bits in one of those boxes is not nearly as hard as it used to be? When you got them before you couldn’t close the box it was so full, now there is room to spare.

Disclaimer
This article was submitted by one of our readers. Penciltrick cannot make any claims as to its authenticity but the article was accepted on a good faith belief that it is an accurate and truthful account of the events listed.