The Consumer Complaints Blog

I was completely mislead by two different sales associates into thinking I qualified for an incentive that they knew I did not qualify for. They neglected to tell me I didnt qualify until conveniently 24 hours after I picked up the vehicle. I explained that as a result I did not want the vehicle and I was told to bad the deal was already done. I expressed my concern to the manager and he arrogantly told me that I was out of luck and that I should have known the details of a program that Ford was offering. The associates knew I did not qualify prior to the deal being completed they even asked to see information to verify that I qualified prior to completion of the deal, I provided them with all the info and they clearly looked at it and even photocopied it but did not tell me that I would not qualify. Then they asked for a 3000$ down payment and told me I would get it back in a couple weeks when they clearly knew I wouldnt. My experience at Brock Ford was the worst purchasing experience I ever had. I would not recommend this place to anyone.

Disclaimer
This article was submitted by one of our readers. Penciltrick cannot make any claims as to its authenticity but the article was accepted on a good faith belief that it is an accurate and truthful account of the events listed.