Honda Canada
I want to share an example of effective complaining which brought impressive results. First of all, I am an industrial designer and have a range of knowledge when it comes to manufactured products we buy, use and tdiscard. Industrial designers are product designers (like James Dyson who invented the Dyson vacuums) who work with engineers, marketing and sales folks to develop products. We have a good comprehension of manufacturing, hopefully economics, materials, trends, styling, etc. We are involved in creating and achieving levels of product quality while meeting “corporate objectives” which usually translates into generating a profit for all our efforts and salaries.
Unfortunately, not all products these days are designed to last 20 years or longer anymore. It’s called planned obsolesce, we can determine and control exactly how long produced goods will last, how it will wear, break etc. Fair enough I think, our planet revolves on consumerism and we all take part in the various products and services which give us an occupation and allow us to keep feeding this system. I will talk more about his another time and share a really neat presentation about “stuff”.
My story is this. Upon graduating from industrial design studies and landing my first job as a designer within a toy company I experienced a little problem with my 6 year old 1992 Acura Integra LE. A fine little car it was. Purchased it used, drove it hard and cared for it the best I could. One day the driver’s seatbelt failed to work, it wouldn’t recoil back into the housing?! Sure enough, I took it apart to discover the steel coil inside broke and wasn’t providing the tension needed for the normal strap operation. I called up the Honda dealership to order a new part. Of course, the part is not available as a separate part. I could purchase the “assembly” and simply replace it. The cost for this was ~ $380. (part only) L…yaa, not the answer I was looking for. I gave it some thought and realized the above “planned obsolescence” The car had about 180 000kms, still looked great and everything else was fine. I thought…damn designers/engineers and “people” who decided on the specific coil quality, material design, etc for this!! I decided to call up Honda Canada and talk to customer service relations. I was polite, calm and simply voiced my situation along with 2 golden questions. I explained this as my first car purchased and happy with it thus far. I then explained that of all the parts, assemblies and systems on this car, the driver’s seat belt should be the LAST thing to fail ——-this was the small component which could essentially save my life (assuming the seat could still be bolted to the car’s frame)! This is where I asked: “ what does this tell me about the rest of the car?” The second question was, “ how will this help me to buy another Honda in the future?” I was heard and was told to expect a call in the coming days. Sure enough they called to report that I should take my vehicle to a certain dealership to have the assembly replaced free of charge and they thanked me for my consumer input———–J
Now that folks, is justice, good business and a company (or employee) that stands behind its product. I have purchased 2 other Hondas since then I will continue to do so.
Disclaimer
This article was submitted by one of our readers. Penciltrick cannot make any claims as to its authenticity but the article was accepted on a good faith belief that it is an accurate and truthful account of the events listed.
February 22nd, 2010 at 8:59 pm
re: Honda Consumer Input
May I say I’ve reached Honda Canada with questions concerning my 2002 Civic @ 110,000 km –showing the dashboard SRS supplementary restraint system light on. Indicator light on = driver alert/danger
Now, being a life-saving system such as this,I assumed that Honda would have treated this as a potentially hazardous driver red flag situation.I took it to my dealership They required a $69.95 fee for diagnostic then wanted to charge for parts that may be found defective.
This life saving restaint system was no longer covered beyond 5yr./100000 km. was the final word from Honda Canada.
I like the writer who’s concerns were brought forward did so very factually and in a non-defensive manner.
I also mentioned that I considered keeping this car for daughter and buying a new Civic 2010.
That will be new Civic number 6.
My loyalty pitch didn’t do a thing to help the cause or even compromise on this faulty safety mechanism.
Oh, and with airbag recall my VIN was not on the list of Civic owners being notified.Because it was not they technically are not obligated to check this at no charge to the owner.
I remain displeased with Honda Canada and their arrogant protocoland feel they should honour a faulty SRS for the life of the vehicle and not put a time limit on their safety obligations.
R. Theaker
August 4th, 2010 at 7:09 pm
I would like to add to Honda’s Blog an unfortunate story with my Dealer which I was returning my 2005 Honda which was on a lease. Also the “no hassle” return from Honda Inc. who is represented by their dealers.
We went to Honda Ile Perrot to schedule the return date for our old Honda and get a new Honda 2010. We had a 2005 Civic Sedan 2005 (Special Edition). Sales rep. tells us that the new DX-A model had all the features our Honda had with a retractable steering wheel and power windows. Unfortunately we had to call the Finance Manager back the next day to advise if we were taking the Honda Plus insurance or just the basic insurance which comes with every car and our Broker would handle the rest.
Called the insurance company the next day and gave a call to the Finance Manager to advise him of our intentions. We also called the sales rep. to verify the return date and how that would affect our last payment. We had initially given them a $500.00 deposit for the car.
No call back for 3 days. This got a little fishy for me and started looking into car prices and calling other car dealers. We found out that the DX-A model does not come with power doors. With 3 kids it is essential for our little family. I have been driving Honda’s since I was 16 and I wasn’t going to stop now. I shopped and got a good deal on the DX-G model which comes with power doors. I called my sales rep. back and told him of our findings and how we would like to proceed. I told him the price of the new model and they were 14 dollars over per month on a lease. I told him that I was going to get the car from the other dealer since the price was cheaper.
I asked for our $500.00 dollar deposit back, by law everybody they cannot keep this money. They bluntly refused to give us the money back. We therefor contacted consumer Protection for some help. They told us legally they could not hold the money and that we should send a registered letter so they can rectify the problem. Nothing was fixed in our dead-line specified in our registered letter.
We also called Honda Inc. who in turn tells us they cannot do anything for us since they are independent dealers and they have no power over them. I find this a little ridiculous since the dealers represent the company.
Now we are going to small claims court for some dealer who does not want to reimburse $500.00. We spoke to the sales director and he refused to give the money back as well.
All things put aside we bought a Mazda and will never buy a Honda again. It is unfortunate that Honda Inc. does not give a HOOT for was their dealers do and how this impacts their customers.
Regards
Alex
August 11th, 2010 at 7:23 pm
Honda no longer replies to customer e-mails, they think they are so big that customers are bothersome. I have tried and tried to get any kind of reply from them and they just ignore me. Honda sales are slipping and with my help and the story published in the Toronto Star to run for one year Honda will just be a mere shell of it self in the very near future. Honda your not at all what you used to be.
August 23rd, 2010 at 5:44 pm
My Wife and I own 2 Honda’s. she has an Element, and I have an accord. we have had nothing but trouble with the Accord since we purchased it. The Accord was a demo, and the Element was purchased new. The Service dept at Stratford Honda sucks. service that they say that they have done, and some of our friends have had the same problems. Brake noise that was there forever, they say was never there, because they never actually looked at the brakes and drums, but a service that was paid for.
We are so disgusted, and will never purchase another Honda.
August 30th, 2010 at 5:56 pm
Hi,
I am negotiating a return of my 2006 CRV which I bought at London Honda and so far it’s not in favour of the customer.
I have invested $23,000 over 4 years in this vehicle and would like to get out of the lease 20 days early. The CRV has only 58,000 km ( allowed 96,000 km) and Honda still wants $515. for very minor things that their inspector turned up.
Honda Finance said that they would waive $180 – not good enough ( as far as I’m concerned) considering the residual value is $14,700 and they can sell it for $19,000.
I’m considering driving around the city with a sign about the poor lease return for the customers of Honda for the remaining 20 days of the lease.
September 8th, 2010 at 7:09 pm
Hi,
I too am having a hard time with Honda! The dealership took a deposit of $500.00. We later changed our mind about the vehicle and only wanted to buy back the current car we were leasing, they said they would not refund the deposit!! I called Honda Canada, and they also said there was nothing they could do at their end, as they are independent from the dealerships.
If anyone has had similar experiences, can you recommend any solution to get the $500.00 deposit back?
P.S. WE WILL NEVER BUY A HONDA AGAIN!!! It was honestly the worst car-buying experience I have ever encountered! Since then, I will never view the Honda brand the same. We have always bought Honda vehicles for the past 10 years. You can count on the fact that we will never even look to buy another Honda again, thanks to our experience with HALTON HONDA! Albert Daniel was the cars salesman we dealt with.
November 30th, 2010 at 12:23 pm
Im sitting at Honda as I type this,Im so disgusted with the service I have been provided by..I came by yesterday and the service advisor told me it was going to a 3 hour wait for a OIL CHANGE!!! Which I can understand because I didn’t have an appointment and I could see they were busy..Fine so I booked an appoint for today at 9AM, it is now 1120 and my car has not even been touched YET!!! Im so annoyed at this moment. I know I am semi picky with asking for a certain Mechanic but this is why I had booked an appoint in advance to avoid my blood pressure to rise.I asked the service advisor for the customer hotline number..and I could see his face just turn red..Not only was he scared of me making a complaint he went runnning to my mechanic(who is also a family friend) to make sure I wouldnt complain to the head office..All I can say is, its time to find a new honda location cause this is not acceptable..No one is paying me to sit around while I waste my day. For someone like me whos abt customer service this would make me think when buying a new car in the future…Honda Sisley has given me a bad taste in my mouth
January 12th, 2011 at 10:17 pm
Bad experience at Honda hull Gatineau, qc. They sent me some promotion deal to change my lease car I had. So I went in, bla..bla ..bla I decided in taking a Accord in exchange for my civic. Believe it or not stupid them refused me credit on an Accord for a difference of 100.00$ a month. Although I have great credit for 15 years leasing cars with Honda Canada, they did something stupid like that. They just lost me as a client. I’d rather be a pedestrian than taking a car with Honda.
February 14th, 2011 at 4:20 pm
Beware of Honda Ridglines – they have known defects that appear after warranty has lapsed (IE: Catalytic Converters). Cost of repairs are obscene rendering the vehicle prohibitive – expect to pay thousands of dollars for simple and predicable problems. The only fight is through a class action law but the bottom line is DO NOT BUY (OR AT LEAST KEEP) A HONDA PRODUCT.
- Owner of three Hondas – but never again.
February 20th, 2011 at 2:56 am
I have a 2007 Honda Accord SE V6.
The automatic door locks are wonky. When I press the unlock button on the key, the driver’s door opens, but when I press it again to open the other three doors, it makes a noise, but they remain locked.
The most frustrating glitch is that if I start the car then step out of it and close the driver’s door, all the doors lock. That happened to me, and I had to stand by the side of the road for over half an hour while my wife drove the backup key to me.
Has anyone had any similar problems?
The dealer said that this was the first they heard of such problems, and they aren’t sure how to fix them.
Thanks.
May 8th, 2011 at 12:51 am
I have had nothing but trouble with honda dealer in pickering, canada.. I went in to buy a car the sales person pushed me to make decision took a deposit from me for $500 for a honda accord and said you can make a decision later and recently my work hours had just been cut, and when i do the math now i wouldnt be able to afford the car. Now when i went back to get my deposit and cancel the deal they are giving me the run around saying come tomorrow, come next week and i am very frustrated at this point…I havent take the car out of their lot and i haven;t even registered the car under my name it was just a deposit…(i know i am stupid for trusting the salesman) does anyone know what i could do to get my money back?
May 16th, 2011 at 2:07 pm
Got my Honda Civic ’07 serviced at Midtown Honda (Eglinton and Caledonia) for oil change and some other work (B12- tire rotation, air filter, pollen filter change, etc). I have been going to this location since i bought my car 4+ years ago. On top of the service needed, the mechanic found out that my battery is weak and transmission fluid needs to be changed as it has turned dark (dark brown). I agreed to the transmission fluid change but deferred the battery change (cost $170) for now. I picked up the car and paid for the services they charged me for that day but when i checked the car (i normally don’t check the car in detail as I have been very satisfied with them and trusted their service from previous), the filter was still sitting in my car- brand new not installed the transmission fluid was not changed (as it was still very dark brown); and the service minder was not reset. I didn’t even ask them to rotate tire as i needed to replace the winter tires with all season tires and was charged for it since they said it is included in the package. Was not impressed that I wasn charged for services that were not done and that made me think if I was over-charged for previous services that were not performed (like air filter change, etc.). Not going back to them anymore.
May 30th, 2011 at 3:58 pm
I purchased a brand new 2012 civic EX, and a week later the indicator lights start flicking on and off. I take it in to have it serviced (at this point i am really disappointed having to take in a week old car to have it serviced), and after 5 DAYS! at the service center, they call me and tell me that the problem has been solved. So i go down and pick it up, but 4 days later the indicator lights start flicking on again. So i take it in and here i am waiting for the reply from the dealership. This is the worst experience Ive had with a car, and its a brand new car! Ive had my Toyota for 14 years and not a single problem, but with this Honda it took it a week before it started causing problems. I am very disappointed and i will never purchase a Honda vehicle again!
July 9th, 2011 at 4:09 pm
I went to Honda waterloo for a diagnose and check engine light. When I went back to get the car from the dealership, the car did not start. I asked the Service Manager to fix the problem, and he came with a guy that knocked the starter motor with a wrench.
Unbelievable! This is Honda Waterloo! I paid 50+tax to get the car broken. I towed the car at home and I found that the starter motor was ok exept they wrong connected the wires!!! My lawyer will take care of this.
July 20th, 2011 at 7:12 pm
To Whom It May Concern:
I have recently taken my Honda Odyssey with 66000 km on it to The Honda Way in Abbotsford, BC, on 30150 Automall Drive. I took my Van in because there was a noise on the front Drives side that we wanted to get looked at. We were told that it was the drivers side wheel bearing. We asked if it would be covered under the 5year 100,000km warranty. They said no because it was 3 months past our 5 year. So we left it at that. We called the Customer care line and they approved the work to be done under warranty. We then called back to The Honda Way and booked the Van in. I was informed when I dropped the Van off that it is a rather quick fix, 3 hrs or so. Only to find that they replaced the wheel bearing on the wrong side and broke my ABS sensor on the same side. Honda Way then replaced the correct wheel bearing on the correct side, but damaged my ABS sensor on that side as well. Now after 6 hrs of my vehicle in The Honda Way shop, The Honda Way informs me that I am to pay them to replace the ABS sensors, that they broke, (one of which should not have been touched to begin with). As well that they would have to order the part in.
After inquiring about these sensors with 1 other Honda shop, 2 Honda certified mechanics and a local car repair shop. I find that the sensors should not have been touched, and in a case of which they are touched it would be rare that 2 need to be replaced. In fact, they don’t stock the ABS sensors because it is so rare.
I then decided to call The Honda Way back and talk to the service person looking after the work order (Lucky Kooner) and questioned which sensor broke. He then informed me that it was just the passenger side one that broke. START OF LIE #1. Earlier he said to my wife that both sides were broken. So I informed him that I was not willing to pay for the repair of the sensor on the passenger side due to the fact that there was no repair required on the passenger side, and I am not willing to pay for something that a mechanic broke on a side where he should not have been working. Lucky was not willing to take my reasoning and after an aggravating conversation of me explaining how I do not understand how I should be held financially responsible for a mechanics damage to a part on my vehicle on the side he should not have been working on, Lucky states “We will replace the part for free, and you will not be back. Correct?” At this point all I can do is agree and he hung up on me before I had a chance to ask when this repair can be done.
Assuming that Lucky made an error in his wording that both ABS sensors were damaged and he in fact meant only one was damaged it would be repaired and the Odyssey would be back to normal running order. The part was ordered and when the part came in an appointment for the repair was made. When my wife brought the Van in for the appointment she was told there wasn’t anything in the computer but they would see if they could fit it in right away.
The repair to the Odyssey ABS sensor on the passenger side was done. But no test drive. My wife then accepts the keys and leaves, only to get 2 km away and have the van disengage the fuel line and the VSA light come on.
The ABS sensor on the drivers side is now broken. (Lucky, originally stated that both were broken, then just the passenger side, and now denies working on the drivers side ABS sensor. START LIE #2.) My wife was able to limp the van back to Honda Way, where they disconnected the sensor on the driver side and ordered the part. As the mechanic brought the Odyssey around to the front he drove over the curb on the corner in front of the service center.
During the time where either of these sensors are not working my vehicle safety system is rendered useless. So if my vehicle is in an accident insurance may find me 100% at fault due to my vehicle being handicapped by a Honda Way mechanic.
The part came in, and I have since picked up the part. I do not wish to have Honda Way work on my vehicle again. I am going to have another mechanic install the sensor and inspect all work done by Honda Way. Honda Way has also denied me paperwork at the time of picking up my vehicle and parts, stating that the paper work has not been processed yet. I am confused on how this works, I should have paperwork for the work done and all parts, at the time of pick up.
I had a funny feeling taking my van to The Honda Way for a warranty repair. I had the feeling that there was something going to happen in which The Honda Way would try to charge me. All I wanted was a quoted 3 hr repair to fix the broken wheel bearing on the drivers side that the Customer Care center had approved to do under warranty. That turned into a 3 week repair, nuisance, and inconvenience and in which my van had the safety devices disconnected due to mechanics damaging them.
After been lied to and disrespected by the (service person Lucky) and told not to come back, I do not wish to deal with The Honda Way again. Not just because of (Lucky), because of the incompetence of the service mechanics on staff. However, all other service counter members, excluding Lucky, were very helpful, very polite, and I would deal with them again. But I will not deal with The Honda Way.
A more interesting fact is that I once respected Honda, and The Honda Way, and I currently own 3 Honda vehicles. After this incident I will not purchase another Honda vehicle again, and everyone I know will be made aware of The Honda Way and the way they treat vehicles and their customers.
Sincerely
August 10th, 2011 at 4:23 pm
Hello,
You will love this one! My 2008 civic started w the dash lights not coming on at 2 wks. Brakes didn’t work at 2 months. This happened 2 more times since. Am told it is my driving(!). Then, car started giving me headaches, nausea, etc. Dealer looked found nothing wrong blah blah blah. I finally had to hire someone from another province to test the car-it had mould. I am severely sensitive to mould. Car actually smelled wet. dealer said, no, we see no mould. It is dry-now I have a written report from an environmentalisr after testing, saying there is mould.
Battery needed replacing after 5000 km, drivers door lock needed replacing, power windows failed to work 1 time.
So, I stop driving it, still must pay lease, plus full insurance.
I battle, write letters to the CEO of Honda Canada (which were not acknowledged) , etc File with the BBB, 2 times, and the response is…I do this all the time(do what? buy lemon cars? )Nowhere in the response was there any mention or acknowledgement that the car was mouldy.
Car actually made me ill.
13 months left on the lease, and in talks w a dealer in another province, I am told that the leased car could be brought back any time for another. With a 1% rate drop, the latest from Honda Canada.
Please, why did not anyone tell me this before? I was told to get rid of the lease.
The dealer did not offer, nor did Honda Canada let me know.
I am in Newfoundland, by the way. And, I am a woman. Figures.
So,………….. what would you do?
August 12th, 2011 at 4:06 pm
I would like to say that I am disgusted with Honda and the two dealerships I have dealt with. I thought the first dealership being so horrible was just a fluke and decided to try another. However, the second dealership I tried turned out to be worst than the first. I traded my 2010 CRV (which I was basically) forced into buying by the 1st dealership) for a 2011 Honda Accord (which is what I wanted all along). I got a decent deal on the trade, as I expected to lose a lot in the trade. However, after the dealership agreed to buying my CRV, they took the next months payment out of my bank account.
I called Honda Canada to inform them and find out how to get my money back and they told me they could send me a cheque or I could go to the dealership and they could cut me a cheque to expedite the process. After driving the 2.5 hours to the dealership, they informed me that their accounting person was not available to sign the cheque and that they could mail it to me later that week. Let me also add that I had attempted to contact the dealership numerous times before driving there, and could never get a hold of anyone. Everyone I spoke to (including the manager) told me they would call me back immediately and that never happened (it has now been 3 weeks). Anyway, when I told the dealership how disappointed with them I was, they told me I could fax a copy of my bank statement to Honda Canada and they would rush the refund back to me. Well I tried that with no results. I then called Honda Canada yet again and they told me (after 3 weeks) of waiting for my refund that they had not yet mailed my cheque but that I could go to the bank and they could reverse the payment. Why they did not tell me this the first time I spoke to them 3 weeks prior is beyond me. Well I think the bank was less than impressed that they had to fix Hondas screw up but they did it for me.
Needless to say, I will never buy another Honda again. Great vehicles with pathetic customer service. They messed up, they should have fixed it. They also told me they were not obligated to send my refund for at least 4 weeks.
I also filled out customer satisfaction surveys re: my service work on my CRV. I was not happy with how I was forced into doing extra work to my vehicle(when I clearly refused). They insisted on rotating the tires, etc, etc. Simple oil changes ended up costing over $200 each. I never go a reply from Honda. They must think they are they too good to talk to their customers.
August 15th, 2011 at 2:49 pm
i have been through 3 sets of brakes in the first 27,000km of owning my car, now my 3rd set of brakes is not covered under warranty even tho they failed after just 8,000km since their last change. i cant even get the service manager to return my calls
September 22nd, 2011 at 6:43 pm
All I have to say is Honda does not install quality transmissions. I had a 1990 Accord – at 190,000 km the transmission went – cost approximately $2,000. Today I just got the news that my Odyssey with 206,000 km on it will need a replacement transmission – cost $3,000. Let me see, the power steering pump was changed twice, the engine mounts replaced……needless to say I doubt that I will own a Honda again……
October 31st, 2011 at 4:12 pm
Do not buy anything from Acura on Brant in Burlington Ontario. I bought an Acura TL-S 2008 back in Aug 2011 and just a few days later problems started to happen. I bought my vehicle with Acura Certified and I had to pay for that and under Acura Certified it said Mandatory replacement are Oil, Oil filter, Air filters changes and what did I see inside the air filter? A dirty air filter that’s all greasy and cabin air filters were dirty as hell too. Acura on Brant told me that they have done the Acura Certified 125 point inspection on my car before I picked it up but when I asked for proof they said they LOST the report and there’s only 1 report. I had to replace a sensor in the gas tank because gas cap light keep coming on then off and the engine mount were gone and needs to be replace right away. First day picking up the car on my way home when i brake crazy vibration to the steering wheel and cars vibrating at 100 – 120km. Salesman told me that tires are fine and that i shouldn’t be driving 120km and if I don’t drive 120km I wont get any vibration. I bought an TL-S and you tell me I can’t go 120km? BULL!! So now after fighting with Acura on Brant and going back there few times the service manager admit that they should of replace the brake pads and rotors before I have picked up the car because do to the % left on material it does not pass Acura Certified. So I asked him again about the Acura Certified report and he told me I’m not trying to be funny sir but you will never get it because I did it and I gave it to the Sales department and they lost it, So I ask Andrew (Service manager) an important document like that only got 1 copy and he said YES, but he know I wasn’t going to give up there so he said OK I will ask the Technician that’s working on your car right now to redo a Acura certified inspection for you again and I will give you the report so I was OK with that. Now after waiting 4hrs in the waiting area Andrew came up to me and said your vehicle is done sir so he handed me the invoice that they replace new Pads and Rotors and a copy of Acura Certified report. NOW LISTEN TO THIS, I look at the Acura Certified report and what did I see on it? CAR MODEL ACURA CSX V.I.N does not match my VIN and so I ask Andrew, is this my report and he reply saying YES but I go its not my car and v.i.n and he goes we already did it once so I cannot redo it under your v.i.n but ignore that car and v.i.n because at the bottom its the report of your 125 point inspection. I wasn’t sure if that’s wrong or right on what they’re doing so i just took all the paper work and left. I went to Maple Acura to get an oil change and I asked the service manager at Maple Acura about the Acura certified and how does it work so Patty ( Service manager) at Maple told me that You should get a copy of the report and that tires, brake pads must have 50% of material or more to pass Acura certified and that Oil change need to be done and replace Air filter and Cabin air filter as it’s stated Mandatory on the Acura certified paper. After finding that My Air filters were dirty as hell and that Engine mount needed to be replace and brake pads were cracking and rotors were all messed up and tires are vibrating I suspect that they did not do Acura Certified on my vehicle that I PAID FOR. I contact Acura Canada customer relation center and spoke to a Gentlemen name Ron and I told him my story and faxed him the copy of Acura Certified That i got from Acura on Brant and he couldn’t believe they would do something like that. The next day Ron called me and ask what I would like Acura Canada to do for me so i reply that this dealership is scamming me and i got proof and I just want my car to be Acura certified and get the report from it because I paid for it so he said I will contact the General manager at Acura on Brant and bring this issue to his attention and I will contact you back in 48hrs. Anyways after 48hrs Ron said he can’t do anything for me because its not a warranty or parts defective issue so i would have to take it up with the dealership, I said I have tried before and it didn’t get anywhere that’s why i contact you guys at Acura Canada customer relation center to try and help me out. Can someone tell me what I can do to get justice for this scam that Acura on Brant pull on me since Acura Canada couldn’t do anything even they know that an Acura Authorized dealership are ripping customer off. Please contact me at [email protected] if you have a solution to resolve my problem and Thanks in advance.
November 26th, 2011 at 2:11 pm
1992 Civic Ex 250,000 km with a problem of intermittent no start/and or stalling while driving. Brought it to local Edmonton Honda dealership and was told it was a main relay assembly (solder was damaged). I authorized the necessary work and I should have realized something was up when the service advisor said “hopefully that fixes the problem”. I said “well you took the part out, you said it was faulty so it must be fixed”. Wrong! Three days later I stalled while driving 70 kph on the Yellowhead; I had it immediately towed to the dealership where they spent another 2 days diagnosing (and I have now used up 2 CAA service calls). Next they said they can’t pin-point a problem because the diagnostics for the older models are not as accurate as newer models and it could be an an ignitor problem, distributor (which I had replaced at that dealership in Sept. 2010 so no longer under warranty), or an ECU which Honda doesn’t make anymore but they can get a used one for $200. I would have to say the main relay was never the problem so I actually spent almost $300 (parts and labour and diagnostics) for a CAR WASH! My car is still there because I find it unreliable and unsafe to drive. Going back on Monday to discuss my options. One of which may be a new car and not a Honda.
December 8th, 2011 at 12:29 pm
brake seized at 43300 km Honda 2009 crv.Again not Honda fault they make awful car it yours for buying a overpriced car.I remember what Made in Japan was when i was a child Honda now has gone full circle .this was my fourth and last honda crv in 12 years never again. mr Takashi Sekiguchi for shame
December 16th, 2011 at 11:05 pm
Guys & gals – deal with Funk’s Toyota in Steinbach, if you are anywhere close. They are square shooters. I purchased a 2002 Tundra in 2001 from them, which still serves us well. Funk’s does all our servicing and repairs at appointed times and stated time limits. We couldn’t be more pleased.
January 4th, 2012 at 3:36 pm
I am writing this message for warning every body from buying bettery or parts from Honda dealer, because I brought one bettery for my Accord that has 5 year warranty (spent total $150.12 include tax)on Nov.4,2009 but died yesterday (Jan 3rd, 2012) after 26 month. I went back to the dealer (on 575 kinston road, pickering) paid pro-rated cost and labor (total $93.16)to get it replaced. I was wondering if I would get warranty for the replaced one, the answere (from dealer and honda canada relations)is “warranty continue from the original purchase date of Nov.4th,2009. It means if the bettery die again today I have to pay them again!I have no trust to them at all.
January 10th, 2012 at 9:39 pm
Well, I have a Honda Civic LX bought from the Honda Way in Abbotsford. I bought the car brand new and didnt have a problem with it till it hit 90,000 kms. My engine block cracked in the summer time, however, that was covered under warranty and they fixed that, no cost to me. But a couple months prior to that, my trunk stopped working and would not open via latch or key, So while the Honda Way in Abbotsford had my car for the engine block problem, I asked them to take a look at my truck to see what the problem with that is. Well they told me the cable became disconnected and it would cost $260 or something like that to fix, we could not afford it at the time. So my husband asked some of the guys at his work and he was going to fix it and instead of Honda looking at it and letting us know what was wrong they disconnected the whole cord and instead of putting it back as it they disconnected the trunk and my gas tank latch and just unraveled it and left it there and when we called to tell them the problem, they simply stated it wasnt there fault and to pay them to fix it or they arent touching it. I am more the unsatisfied with my results at the Honda Way in Abbotsford. They didn’t treat us as valuable customers at all, its not like I made a small purchase, I paid them over 24,000 and I expect better customer service.
January 16th, 2012 at 1:57 pm
2003 Honda Accord TRANSMISSION Failure
I echo Mark’s concerns. Only 145K on my Honda Accord and the transmission is gone. Recalls sent out and apparently my “part number” was not on the recall list. What will Honda do about it and I quote “Honda has no accountability”? Known, widespread problem and the customer is left holding the bag.
January 19th, 2012 at 11:41 am
I am on my 4 th Honda now .now own a honda crv 2009 ex .Honda over the years is losing ground in big ways.gas is no way near what it should be my average in winter is 17 l /100 km .The tires and brakes wear out way too early for whats it worth yet you pay a mint to buy even if the resale seems good im sure that wont last long you can save the money.ever year its getting worse so Honda hangs on to that brand as long as you can.this car is expensive to insure and repair no value at all .can t wait for my next car it won t be a honda