Comments on: Honda Canada http://www.penciltrick.com/index.php/automotive/honda-canada/ Fighting the trained monkey in modern society. Wed, 01 Sep 2010 17:05:49 -0700 hourly 1 http://wordpress.org/?v=3.0.1 By: Krys http://www.penciltrick.com/index.php/automotive/honda-canada/comment-page-1/#comment-54643 Krys Mon, 30 Aug 2010 21:56:55 +0000 http://www.penciltrick.com/?p=164#comment-54643 Hi, I am negotiating a return of my 2006 CRV which I bought at London Honda and so far it's not in favour of the customer. I have invested $23,000 over 4 years in this vehicle and would like to get out of the lease 20 days early. The CRV has only 58,000 km ( allowed 96,000 km) and Honda still wants $515. for very minor things that their inspector turned up. Honda Finance said that they would waive $180 - not good enough ( as far as I'm concerned) considering the residual value is $14,700 and they can sell it for $19,000. I'm considering driving around the city with a sign about the poor lease return for the customers of Honda for the remaining 20 days of the lease. Hi,

I am negotiating a return of my 2006 CRV which I bought at London Honda and so far it’s not in favour of the customer.

I have invested $23,000 over 4 years in this vehicle and would like to get out of the lease 20 days early. The CRV has only 58,000 km ( allowed 96,000 km) and Honda still wants $515. for very minor things that their inspector turned up.

Honda Finance said that they would waive $180 – not good enough ( as far as I’m concerned) considering the residual value is $14,700 and they can sell it for $19,000.

I’m considering driving around the city with a sign about the poor lease return for the customers of Honda for the remaining 20 days of the lease.

]]> By: Pat http://www.penciltrick.com/index.php/automotive/honda-canada/comment-page-1/#comment-53935 Pat Mon, 23 Aug 2010 21:44:40 +0000 http://www.penciltrick.com/?p=164#comment-53935 My Wife and I own 2 Honda's. she has an Element, and I have an accord. we have had nothing but trouble with the Accord since we purchased it. The Accord was a demo, and the Element was purchased new. The Service dept at Stratford Honda sucks. service that they say that they have done, and some of our friends have had the same problems. Brake noise that was there forever, they say was never there, because they never actually looked at the brakes and drums, but a service that was paid for. We are so disgusted, and will never purchase another Honda. My Wife and I own 2 Honda’s. she has an Element, and I have an accord. we have had nothing but trouble with the Accord since we purchased it. The Accord was a demo, and the Element was purchased new. The Service dept at Stratford Honda sucks. service that they say that they have done, and some of our friends have had the same problems. Brake noise that was there forever, they say was never there, because they never actually looked at the brakes and drums, but a service that was paid for.
We are so disgusted, and will never purchase another Honda.

]]> By: Wes http://www.penciltrick.com/index.php/automotive/honda-canada/comment-page-1/#comment-52717 Wes Wed, 11 Aug 2010 23:23:25 +0000 http://www.penciltrick.com/?p=164#comment-52717 Honda no longer replies to customer e-mails, they think they are so big that customers are bothersome. I have tried and tried to get any kind of reply from them and they just ignore me. Honda sales are slipping and with my help and the story published in the Toronto Star to run for one year Honda will just be a mere shell of it self in the very near future. Honda your not at all what you used to be. Honda no longer replies to customer e-mails, they think they are so big that customers are bothersome. I have tried and tried to get any kind of reply from them and they just ignore me. Honda sales are slipping and with my help and the story published in the Toronto Star to run for one year Honda will just be a mere shell of it self in the very near future. Honda your not at all what you used to be.

]]> By: Alex http://www.penciltrick.com/index.php/automotive/honda-canada/comment-page-1/#comment-52095 Alex Wed, 04 Aug 2010 23:09:31 +0000 http://www.penciltrick.com/?p=164#comment-52095 I would like to add to Honda's Blog an unfortunate story with my Dealer which I was returning my 2005 Honda which was on a lease. Also the "no hassle" return from Honda Inc. who is represented by their dealers. We went to Honda Ile Perrot to schedule the return date for our old Honda and get a new Honda 2010. We had a 2005 Civic Sedan 2005 (Special Edition). Sales rep. tells us that the new DX-A model had all the features our Honda had with a retractable steering wheel and power windows. Unfortunately we had to call the Finance Manager back the next day to advise if we were taking the Honda Plus insurance or just the basic insurance which comes with every car and our Broker would handle the rest. Called the insurance company the next day and gave a call to the Finance Manager to advise him of our intentions. We also called the sales rep. to verify the return date and how that would affect our last payment. We had initially given them a $500.00 deposit for the car. No call back for 3 days. This got a little fishy for me and started looking into car prices and calling other car dealers. We found out that the DX-A model does not come with power doors. With 3 kids it is essential for our little family. I have been driving Honda's since I was 16 and I wasn't going to stop now. I shopped and got a good deal on the DX-G model which comes with power doors. I called my sales rep. back and told him of our findings and how we would like to proceed. I told him the price of the new model and they were 14 dollars over per month on a lease. I told him that I was going to get the car from the other dealer since the price was cheaper. I asked for our $500.00 dollar deposit back, by law everybody they cannot keep this money. They bluntly refused to give us the money back. We therefor contacted consumer Protection for some help. They told us legally they could not hold the money and that we should send a registered letter so they can rectify the problem. Nothing was fixed in our dead-line specified in our registered letter. We also called Honda Inc. who in turn tells us they cannot do anything for us since they are independent dealers and they have no power over them. I find this a little ridiculous since the dealers represent the company. Now we are going to small claims court for some dealer who does not want to reimburse $500.00. We spoke to the sales director and he refused to give the money back as well. All things put aside we bought a Mazda and will never buy a Honda again. It is unfortunate that Honda Inc. does not give a HOOT for was their dealers do and how this impacts their customers. Regards Alex I would like to add to Honda’s Blog an unfortunate story with my Dealer which I was returning my 2005 Honda which was on a lease. Also the “no hassle” return from Honda Inc. who is represented by their dealers.
We went to Honda Ile Perrot to schedule the return date for our old Honda and get a new Honda 2010. We had a 2005 Civic Sedan 2005 (Special Edition). Sales rep. tells us that the new DX-A model had all the features our Honda had with a retractable steering wheel and power windows. Unfortunately we had to call the Finance Manager back the next day to advise if we were taking the Honda Plus insurance or just the basic insurance which comes with every car and our Broker would handle the rest.
Called the insurance company the next day and gave a call to the Finance Manager to advise him of our intentions. We also called the sales rep. to verify the return date and how that would affect our last payment. We had initially given them a $500.00 deposit for the car.
No call back for 3 days. This got a little fishy for me and started looking into car prices and calling other car dealers. We found out that the DX-A model does not come with power doors. With 3 kids it is essential for our little family. I have been driving Honda’s since I was 16 and I wasn’t going to stop now. I shopped and got a good deal on the DX-G model which comes with power doors. I called my sales rep. back and told him of our findings and how we would like to proceed. I told him the price of the new model and they were 14 dollars over per month on a lease. I told him that I was going to get the car from the other dealer since the price was cheaper.
I asked for our $500.00 dollar deposit back, by law everybody they cannot keep this money. They bluntly refused to give us the money back. We therefor contacted consumer Protection for some help. They told us legally they could not hold the money and that we should send a registered letter so they can rectify the problem. Nothing was fixed in our dead-line specified in our registered letter.
We also called Honda Inc. who in turn tells us they cannot do anything for us since they are independent dealers and they have no power over them. I find this a little ridiculous since the dealers represent the company.
Now we are going to small claims court for some dealer who does not want to reimburse $500.00. We spoke to the sales director and he refused to give the money back as well.
All things put aside we bought a Mazda and will never buy a Honda again. It is unfortunate that Honda Inc. does not give a HOOT for was their dealers do and how this impacts their customers.

Regards

Alex

]]> By: Richard Theaker http://www.penciltrick.com/index.php/automotive/honda-canada/comment-page-1/#comment-46283 Richard Theaker Tue, 23 Feb 2010 00:59:27 +0000 http://www.penciltrick.com/?p=164#comment-46283 re: Honda Consumer Input May I say I've reached Honda Canada with questions concerning my 2002 Civic @ 110,000 km --showing the dashboard SRS supplementary restraint system light on. Indicator light on = driver alert/danger Now, being a life-saving system such as this,I assumed that Honda would have treated this as a potentially hazardous driver red flag situation.I took it to my dealership They required a $69.95 fee for diagnostic then wanted to charge for parts that may be found defective. This life saving restaint system was no longer covered beyond 5yr./100000 km. was the final word from Honda Canada. I like the writer who's concerns were brought forward did so very factually and in a non-defensive manner. I also mentioned that I considered keeping this car for daughter and buying a new Civic 2010. That will be new Civic number 6. My loyalty pitch didn't do a thing to help the cause or even compromise on this faulty safety mechanism. Oh, and with airbag recall my VIN was not on the list of Civic owners being notified.Because it was not they technically are not obligated to check this at no charge to the owner. I remain displeased with Honda Canada and their arrogant protocoland feel they should honour a faulty SRS for the life of the vehicle and not put a time limit on their safety obligations. R. Theaker re: Honda Consumer Input
May I say I’ve reached Honda Canada with questions concerning my 2002 Civic @ 110,000 km –showing the dashboard SRS supplementary restraint system light on. Indicator light on = driver alert/danger
Now, being a life-saving system such as this,I assumed that Honda would have treated this as a potentially hazardous driver red flag situation.I took it to my dealership They required a $69.95 fee for diagnostic then wanted to charge for parts that may be found defective.
This life saving restaint system was no longer covered beyond 5yr./100000 km. was the final word from Honda Canada.
I like the writer who’s concerns were brought forward did so very factually and in a non-defensive manner.
I also mentioned that I considered keeping this car for daughter and buying a new Civic 2010.
That will be new Civic number 6.
My loyalty pitch didn’t do a thing to help the cause or even compromise on this faulty safety mechanism.
Oh, and with airbag recall my VIN was not on the list of Civic owners being notified.Because it was not they technically are not obligated to check this at no charge to the owner.
I remain displeased with Honda Canada and their arrogant protocoland feel they should honour a faulty SRS for the life of the vehicle and not put a time limit on their safety obligations.
R. Theaker

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