Comments on: Hyundai Mississauga

By: Pearl

Pearl — Fri, 05 Aug 2011 15:36:30 +0000

I so agree with Debbie. I purchased a 2007 Entourage from their dealership at 401 and Dixie and all I can say is, it was worse than a nightmare. I have been having problems galore with my van and every time they come up with different solutions but the problems still exist. To top it all, different service guys give you different quotes!! I have been back and forth practically every month and the problems continue to remain unsolved. The service department is a nightmare! I would never recommend anyone to go to this location!!!!!!!

By: Donna C./USA

Donna C./USA — Tue, 24 May 2011 23:37:10 +0000

Unfortunately, after leasing/purchasing 3 Hyundai Sante Fe’s and one Vera Cruz in five year period, I will not get another. Each vehicle had an issue and I remained loyal to Hyundai and bought or leased another. I purchased (as opposed to leasing) my second Sante Fe (and third Hyundai)in 2009. I had to keep bringing it back for oil leak issues. Trying to recover from very extensive surgery, I could not be constantly inconvenienced by having to bring the SUV back and forth to a local mechanic (checking oil levels) and then to the dealership a few times to get the issue rectified. I decided to trade it in for a new Sante Fe. I took a huge loss on that trade in only to find out within a week of owning the new vehicle that it had a severe torque steering problem upon hard acceleration (when passing someone or getting on a highway). The vehicle would sometimes pull left, sometimes right and sometimes both. You had no idea which way you would have to compensate to correct the pull. This is a front wheel drive Sante Fe. Apparently, the engine horse power was increased in the 2011 Sante Fe and since they did that this problem began. I had four other front wheel drive Hyundai vehicles and never had this problem. This is a serious safety issue and Hyundai did not stand behind it’s product. Two independent mechanics drove the vehicle and deemed it to be unsafe to me,my passengers and other vehicles around me on the road. That meant nothing to Hyundai;they claim the other mechanics (both have 25+ years experience) are not “Hyundai certified”. The dealership is trying to work something out for me to get into an all wheel drive Sante Fe, however, if I wanted an all wheel drive vehicle I would have purchased that in the first place. Not looking forward to the additional monies I will be paying on this new, AWD vehicle nor the gas I will be spending for a heavier vehicle. DO NOT BUY Hyundai. They have also had this issue with other models which you can read about on many internet sites. Hyundai lost me as a loyal customer as well as several family members and friends who have been watching/listening to see what Hyundai would do to make this right. They did NOTHING;basically said tough S T! We’ll see what they say if someone is seriously injured due to their incompetence. I will be contacting the NTSB,IIHS,JD Powers,Consumer’s Digest and any other organization who can look in to this potential safety hazard. In the meantime, I will be blogging and writing to the above and on my vehicle windows “DO NOT BUY FWD SANTE FE. SEVERE TORQUE STEERING PROBLEM. UNSAFE!

By: Wendy Child

Wendy Child — Wed, 12 Jan 2011 18:37:24 +0000

My sister who is 65, was sold over $8000 worth of extras that she does not even understand.

By: Wendy Child

Wendy Child — Wed, 12 Jan 2011 18:35:59 +0000

My sister and I bought two vehicles from Northstar Hyundai in Alberta and we are both regretting the experience. I have been ripped off by being dole a used 2010 Sante Fe that was already registered with 1364 kms on it, at a NEW CAR PRICE WITH NO DISCOUNT FOR THE PRIOR USE (even though I was made to believe that it was discounted), and my sister has a 2011 Accent that started off the lot smelling like gasoline and two months later aftr they said it was fixed during a frustrating servicing visit to adjust the firing, it continues to have the problem.

By: Debbie

Debbie — Tue, 21 Sep 2010 17:15:37 +0000

We have a 2007 Hyundai Entourage which is a nightmare. It has been towed 16 times or more in the 3 years of our 5 year lease for failure to start. Hyundai Canada is no help in any problems whatsoever and the only recommendation I could give anyone is to stay away from Future Hyundai at Dixie and the 401. We cannot escape our lease without penalty and are stuck with an unreliable lemon.

By: JS

JS — Mon, 19 Jul 2010 23:37:55 +0000

I was looking for purchasing a Hyundai Tucson at Mississauga Hyundai as well. But after I did some researches, I just dont see how much more value of hyundai you could get for the same money. Similar equipped Subaru costs the same plus it has more resale value.

I also heard a lot of bad story of Hyundai’s service department. For example, they tried to sell you other useless services that are not required and claiming that if you dont do it, you will void your warranty.

Personally, I think this rust protection packages is really a scam, and a pure profit for the dealer. They could make all kinds of reason to avoid your claim. You paid of fortune to get that peace of mind, but instead, you get stressed by arguing with these dealers.

Good luck on your situation.

By: G.National

G.National — Mon, 31 May 2010 12:33:36 +0000

I had a similar situation with my wife’s 2007 Santa Fe. Rust started to form around the rear hatch window. The vehicle is not even 3 years old and still under warranty yet they refused to fix it saying it is only covered to 60K for rust warranty (the vehicle has 74K). I have a 2002 Nissan Pathfinder with 155 K…no rust. We had considered buying a Tucson as a second vehicle to replace my Pathfinder, we are reluctant to buy another Hyundai. We paid $42K for our loaded Santa Fe, this vehcile was not cheap, I expected better service.

By: V. Geiger

V. Geiger — Thu, 04 Mar 2010 18:41:30 +0000

Hyundai Canada is completly useless when filing any concerns or complaints with them. In the end my dealership, Cooksville Hyundai in Mississauga came thru for me, the customer,because to them it is extremely important to have and keep unlike Hyundai Canada. Customer service is just a joke to them.
Thanks.

By: Valdemar Cunha

Valdemar Cunha — Sat, 31 Oct 2009 18:42:00 +0000

If you feel that HACC did not resolve your problem why don’t you take pictures of the rusted area and send them in?
I’ve been in the automotive business for over 30 years. There’s rules and procedures that have to be followed as well. The consumer also has reponsabilities. If, by getting in and out of the car you drag your feet against the running board, causing the paint to wear and expose the bare metal, the manufacturer can’t be held responsible. I assume you’ll understand that. No manufacturer out there will pay for repairs that are behond their control.
Hyundai’s policies are very simple.

By: ten

ten — Tue, 08 Sep 2009 17:59:05 +0000

Thanks for the post. I recently purchased a vehicle through Mississauga Hyundai. Now I am a bit wary of going back for service.

I suggest you file a complaint through OMVIC (we all paid for this when buying a new car)

http://www.omvic.on.ca

Hopefully they will be better equiped to assist you.