The Consumer Complaints Blog

Fighting the trained monkey in modern society.

March 1, 2012

John Deere

Filed under: Automotive — Editor @ 10:10 am

In December 2009, we decided to take advantage of the tax bonus depreciation and buy a new piece of equipment. Carl ** from Standard (now Jesco) located in Middletown, DE came out to our job site to see the type of work we were doing and what John Deere machine would work for us best. After watching our men at work (we have pictures of Carl on our job site), he recommended the John Deere 332 Skid Steer Loader with rubber tires. We purchased this machine for $36,000 (also $18,000 for the milling head and $6,000 for the broom). The machine sat in our garage until our paving season started back up in March of 2010, the machine was overheating from the start.

We contacted Standard now Jesco and Carl ** (our salesperson was no longer with the company), so we dealt with Bob ** who came out, recognized the overheating problem and explained that this was not the machine for us. Bob ** encouraged us to give Jesco $16,000 more to upgrade to the John Deere 333D Trak Loader. On 10/6/10, we did purchase the machine recommended by Bob ** and this machine overheated from the beginning as well! Since October 2010, we have made numerous attempts to resolve this situation, with no success. We finally got Jesco to agree to a meeting in our office on Thursday, July 21st with a Duayne **, Randy & Noah (a new salesman for Jesco that had nothing to do with either piece of equipment).

We were very disappointed that Bob ** was not part of the meeting. We never heard from either of the 3 men in that meeting, so I called their supervisor, Jonathan ** at **. All Jon wanted was to have permission to go on our job site to see the Caterpillar machine we were renting, because their machine does not work. I guess he wanted proof that we forced to rent a machine, while we make our payments on time every month to John Deere for a machine that does not work! You can imagine the financial impact this has had on our company. Loss of revenue when we attempted to use the John Deere and repeatedly broke down on jobs, having to rent a machine until this John Deere/Jesco issue is resolved, etc.

We asked the three men in the meeting to please take their machine back and release us from our financial obligation so we could buy a machine that worked from another company and no one has responded. They just ignored and when we finally do got someone to answer, they asked why we’ve waited so long. I have a paper trail of emails from the first machine purchased and repair bills for Jesco that proved that we have been in constant contact with Jesco and John Deere. We really need to know how we should handle this situation. The machine we purchased in 2010 has a two-year warranty. Please help!

I have also dealt with Duayne **, GM of Product Support for Jesco at **. I wrote him an email on Monday asking him to answer me in regards to our meeting on 7/21 and never heard from him. In my email, I explained that if I did not hear from him by end of business on Monday, I had no choice, but to contact Consumer Affairs. We never heard from him. I called his Manager, Jon ** at **, he was belligerent and asked to go on our job site to see the Caterpillar we had rented. We were told by our men that he followed them around for 2 hours videoing our crew in the Caterpillar. We never heard back from Jon. I finally got a live body at John Deere in Wisconsin and she (Marcia) said that someone would be in touch with me yesterday (Tuesday). We heard nothing. Marcia’s number is **.

We have done everything asked of us by Jesco as far as giving them $16,000 more dollars to upgrade our machine, brought it in every time it was asked of us at our expense and we continue to make our payments on time. This is not fair and we just want them to take their machine back, give us our money back so we can end our relationship with Jesco/John Deere and move on. We still have a few more months of good paving weather and we would like to get out this renting situation.

Disclaimer
This article was submitted by one of our readers. Penciltrick cannot make any claims as to its authenticity but the article was accepted on a good faith belief that it is an accurate and truthful account of the events listed.

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