The Consumer Complaints Blog

I recently purchased a used truck from BelAir Jones Junction, Maryland. HUGE MISTAKE! I paid cash up front. The truck was advertised as a Certified Pre-Owned but when I took it for a ride I found soft brakes, a chipped windshield and over 60 miles/hour I had to wrestle with the steering to keep the truck in the lane. CERTIFIED???? Hmmm… I didn’t know what Certified meant, but apparently neither did JonesJunction.

Anyway the salesman assured me that everything will be fixed and the windshield replaced. He also assured me that the truck has a clean history so I have nothing to worry about. That was when I asked for the Car Fax Report. His manager, Tim Carter brought up the fact that JonesJunction is in business for over 90 years and the truck is OK. Well, I was stupid enough to trust a salesman and a used vehicle manager from JonesJunction! After I payed the truck I left it there for repairs. Shouldn’t Certified Pre-Owned mean that is inspected and mechanically in perfect order?

I went home and got a bit suspicious when the truck was not ready the next day and needed to be kept for another 2 days in the shop. So I looked for the Car Fax Report and guess what: the truck has had a serious FRONT CRASH ACCIDENT with another vehicle, was sold at an auction as a FLEET VEHICLE and from Sept. 2003 till Sept. 2007 was driven only 16,000 miles and no records about service or anything else whatsoever. True or false? I was called the next Monday to go and pick up the truck and I noticed the chip in the windshield had been fixed instead of replacing the whole windshield and the paint miraculously lost its shine and was completely faded.

I asked for a refund of my money, naturally, but the answer came: No, you paid for it. You bought it, it’s yours. But if you want to trade it in and buy another one….
Would I recommend Jones Junction? NO NO NO! Just stay away from it. It’s bad for your health and for your financial situation. I still don’t have the truck or got my money back.

PS: I succeeded to speak with the manager from Jones Junction (after 3 weeks he finally called me back after I left him several messages on his voice-mail) and he told me there is nothing I can do, I have to go and pick up the truck but I also have to pay for storage fees. I have to mention that nobody told me about any storage fees and nothing like that is included in the contract. So, what can I do? It looks like the ball is in their court and nothing can be done. For now…

Disclaimer
This article was submitted by one of our readers. Penciltrick cannot make any claims as to its authenticity but the article was accepted on a good faith belief that it is an accurate and truthful account of the events listed.