Comments on: Jones Junction Maryland Sucks

By: Chetallica

Chetallica — Mon, 19 Jul 2010 14:41:50 +0000

Jones Junction Hyundai service center are thieves and dangerous to you and your family. Please read on…
I had a recall on my wife’s Santa Fe and also noticed a rear differential pinion seal leak, which is a warranty issue.
We dropped the car at Jone Hyundai Service Center on a Monday evening. I got a call on Tuesday morning that the recall inspection was complete, and yes, the pinion seal was leaking. No surprises so far. Then it started….
First, the tech said the seal replacement would be $268. So I had to fax over paperwork to prove the issue was a warranty repair. Take note this is a $20 part, so the rest would have been labor, which is completely insane. This is not a difficult repair.
Second, he told me the “bad news”; the differential was bad. He could “possibly” get a replacement under warranty. I ask why the rear was bad and he said since the seal was leaking the car was being run with no fluid in the rear, so it messed up the gears. I told him I had been checking the fluid level every other day and that it was in fact full when we dropped the car off on Monday. I said to fix the seal, under warranty and I would get a second opinion on the rear differential condition.
The reason I did this was, I had problems with the Jones service in the past, and had that in the back of my head when I had to go back (I will go to the Towson location if I have to take the car back for any other recals). Second, I was working on cars even before this tech was born. So I have a pretty good idea about how this works, and actually do most of my work myself, but in this case, a recall and warranty was involved.
Here’s where it gets scary. They finally call me on Thursday, that car is done and ready (remember I dropped the car on Monday afternoon, for a small repair?). I decided to take my jug of rear end fluid and my hand pump with me, because I just do not trust the service at all at this point.
I pick the car up, drive up the street, pull over in the park and ride on Mountain Road, and proceed to check the rear fluid level. The real had to be drained completely to do this repair. Well, low and behold, the rear is completly dry of fluid!!!! They intentionaly left it dry hopeing the rear would break and I would have to take it back to get it fixed.
I filled the rear, went right to my non-dealer shop and had my regualar mechanic check it out. He inspected it, and used mechanics stethascopes to listen toth e rear “noise”. Not surprised again, the rear sounded better than a new car and was in perfect condition.
Jones service, not only lied to me, they potentially put my wife and daughter in a dangerous situation. If I had not checked the fluid and my wife and daughter where out on the highway and the rear decided to break, in worse case the rear could have locked and a multiple roll over crash could have insude. This of course can be fatal. Even in least case, the rear breaks, and they are stranded on the highway until help comes.
I did not trust them when I had to go in for this recall, and am totally positive they are decieving not only me, but who knows how many other customers and even putting them not only in a finacial bind, but in danger also!
Please, please, do not go to this service center. If you do, be sure to have the car cheked out again by another, trusting source.

By: nev

nev — Tue, 04 Aug 2009 17:46:44 +0000

I too had a horrble experence with Jones Junction:
On 7/31/09 we were quoted a price of 12,500 and an interest rate of 20% with monthly payments of $220 for a 60 month loan on a new Nissan Versa by Lamar Williams. On 8/3/09 we attempted to get the dealership to lower the offered interest rate based on the fact that myfico.com says we should qualify for 15% interest. We found out that the dealer never even submitted our credit information to the bank and when they finally did upon our insistence, they neglected to include that we had a $4500 trade in. The sales manager Mr. Zell then said the price would be $13,619 (500 over MSRP) and he added Gap insurance based on his inflated price of the car. Gap premiums are standard when the loan amount exceeds the established value of the vehicle. Even based on Mr. Zell’s inflated vehicle price and incorrect application of sales tax, the loan amount according to Mr. Zell was only $10,800 (after trade in) for a vehicle with a MSRP of over $13,000. Applying a Gap Premium based on Mr. Zell’s own figures is neither standard industry practice, nor appropriate, nor ethical. He said my interest rate would be 18% and payments of $248 a month based on a 72 month loan. He raised the price of the car by $1,400 just because we wanted a fair interest rate. In addition, the sales tax was based on the inflated price instead of the correct method of applying a 6% sales tax to the total of the agreed price less the $4500 CARS voucher. This amounts to an additional $295 in taxes over what should have been charged. The total amount of Mr. Zellâ€™s inappropriate additions to the price of the vehicle was $1994. When we confronted Mr. Zell with the fact that he was being completely unfair, he yelled at me in the middle of the showroom floor while all of the customers looked on and as I had tears streaming down my face. We feel strongly that this dealership is taking advantage of consumers attempting to utilize the CARS program and that we were discriminated against for daring to walk in as informed, intelligent buyers.

By: Bill

Bill — Thu, 19 Feb 2009 01:35:11 +0000

You got shafted by a dealer. That should be grounds for a law suit. I’m no lawyer, nor do I like them, but the more we let business get away with fraud, the more often it will happen.

By: Velda Neal

Velda Neal — Wed, 10 Dec 2008 03:00:47 +0000

Oh how I do feel what you guys are saying. You see, I too was duped by an unethical saleman, Derrick Lynn Mitchell at Landers Ford Lincoln Mercury in Benton, AR. He tricked me into making a $500.00 down payment even though I had less than that in my bank acct. He told me that he needed my debit card to see if my acct would “hold” $500. I asked him what that meant and he said “We just want to see if your account will hold $500 & nothing is gonna come out of your acct. I told him that nothing can come out of my acct since they had a bank statement that says there’s less than $500 in it. He then told me not to worry that nothing was coming out of my acct. I then, gullably, let them swipe my card and asked once again if they took $500 out of my acct. Mr. Mitchell said no, I didn’t have a down pmt. Well, after I had signed all the paperwork and left with the car, the next day I attempted to use my debit card and it was declined. I then went to my bank acct online and found that they had indeed debited my acct for $500 and that sent my bank acct into “Insufficent Fund” hell. My whole paycheck was consumed by insufficent fund and overdraft fees (over $700.00). Now, I’m trying to fight this injustice and most people are telling me that I can’t do anything about it but I think that’s BS. This saleman cannot get away with this. I even spoke with the Owner and Manager and managed to get $200 back but that’s nothing compared to what they did to me. DO NOT BUY FROM LANDERS FORD LINCOLN MERCURY IN BENTON, AR AND DO NOT DEAL WITH A SALESMAN NAMED DERRCK LYNN MITCHELL !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!1

By: Anatoliy Klimenko

Anatoliy Klimenko — Tue, 18 Nov 2008 18:25:02 +0000

They sold me Toyota Landcruiser in March 2008 without user manuals, but promissed to send me manuals within 2 monnth. Still can not get anything from them. Several times they told me that manuals have been already sent, these guys are dishonest and I do not recommend to buy anything from this dealership. I am going to file official complant.
Anatoliy Klimenko