Toyota Canada
Toyota Canada demonstrates what a terrible company they are.
I have a 2001 first generation Prius. We bought it new, are the first and only owners, and keep it serviced at Toyota Dealers-first Richmond Open Road Toyota and then Granville Toyota, near our home.
Except for the car’s odd over-sensitivity to set off engine warning lights if the gas cap isn’t quite closed, and a tendency to fire off all the alarms during a cold spell, we have been happy.
But not so with Toyota Canada. Our car was re-ended in downtown Vancovuer in August 2009. It sustained quite a bit of damage-suprisingly, and my daughter and her partner were knocked about. The collison repair people removed the bumper to discover that the bumper was simply a hollow shell. The bolts were clean, indicating no rebar had ever been installed, nor had foam to absorb the impact. The insurance company paid for the repair costs and injuries, but would not pay to repair the bumper’s missing parts-rebar and foam -since they weren’t there to begin with. I contacted the dealer, Open Road Toyota, and they told me to bring in the paper work when I picked up the car and they would contact Toyota Canada. I did and then proceded to be jerked around by Toyota Canada for months.
First, two weeks after I contacted the dealer and Toyota Canada, they wanted the bumper (despite the insurance and collison repair photos and my early contact with the dealer, they wanted the old shell of the bumper. the repair shop had recycled it and neither the dealer nor Toyota Canada had indicated that the bumper should be kept. )
Second, they had to run it all by the legal department.
I reasonably asked that they check into the car and examine it for safety/. Was the car properly built-for example, was the front bumper complete with the specified rebar and foam? the door panels? Toyota Canada replied that since my 7 year purchased full warranty had expired, they had absolutely no obligation to look into that. If I was concerned about the car, I would have to pay to have it looked at. Presumably, I was to guess whether it was safe to drive. After a few weeks of pointless conversations with Toyota Canada and “Mike” at 1-888- Toyota 8 local 3361 should anyone wish to call Mike from Toyota Canada-I called Open Road and the service manager offered to take off the door panels and bumper to check that the car was safe. He seemed suprised Toyota Canada hadn’t immediately arranged that, and agreed the concern was valid.
Second, Toyota Canada via Mike informed me they would reimburse me for the costs of the rebar and foam in my new bumper (800 plus dollars) as a good will gesture if i would sign a release absolving Toyota Canada of any future claims by me or by anyother party. In essence, this meant that I would be sued by the Insurance corporation should they decide to pursue the incident because the car itself was unsafe and shouldn’t have been on the road.
Mike agrued that Toyota couldn’t proved (substitute my name here) that the bumper was a Toyota bumper. This despite the photographs taken at the collison repair shop, the insurance appraisers’ reports, the unblemished service record from Toyota dealers who presumably can’t tell a toyota bumper and paint job from a fake bumper in all the year the car, the tires, and even the battery have been subject to their service technicians ministrations.
Even the service technicians, both Prius trained, were stunned by Toyota Canada’s attitude and refusal to check over the car.
So I want to be clear I am not out of pocket-ICBC will not pursue a law suit against me-the Richmond Open Road Toyota Dealer service department was lovely and checked out the car for free.
But I find the treatment by Toyota Canada and their complete lack of concern for whether their cars are safe despite what was an obvious manufacturer’s defect astounds me.
There comment that the warranty had expired in 2008 and so they had absolutely no reason to look at the car was shocking.
My only consolation is that among my family, my adult children’s families, my brothers, sisters, inlaws and cousins we own 23 Toyotas-camrays, priuses, echoes, Rav4s, two vans and even a convertible.
And as a close knit group with a shared sense of outrage, none of us will buy another, despite a fondness for the cars (dating, in my case, back to the early Tercel). We vow to become a Honda family, extended.
I believe Toyota makes good cars, that Mike (at local 3361) is a pleasant human being, but that Toyota Canada doesn’t take any corporate responsibility to make sure their cars and their consumers driving the cars, are safe. They are a bad company.
My advice is, buy another manufacturers’ product. or if you buy a Toyota, realize you are on your own.
Disclaimer
This article was submitted by one of our readers. Penciltrick cannot make any claims as to its authenticity but the article was accepted on a good faith belief that it is an accurate and truthful account of the events listed.
November 15th, 2009 at 5:59 pm
Oh so quick to jump to Honda. Well if your looking for true value…maybe you should consider Subaru. Subaru does have higher customer satisfaction ratings than any manyfacturer, as well as higher customer retention ratios.
February 24th, 2010 at 2:36 pm
I HAVE A 2003 RAV 4 HAVE 140,000 KM ONLY, BUT EVER TIME I DRIVE MORE THAN 60 OK. BEGINNING FROM THE STOP SIGN, IT JERKS, & GAS PEDAL IS TIGHT.
WENT TO DEALER TOLD ME TO CHANGE TRANSMISSION, BUT THERE IS NO LIGHT IN THE DASH BOARD. CANNOT GUARRANTY IF ITS GOING TOBE PERFECT.
THERE IS NO DISCOUNT FOR NEW CARS.
I DONT UNDERSTAND THIS COMPANT ANYMORE. I CANNOT TRUST THEM
June 24th, 2010 at 6:09 am
today i received a reminder from grandville toyota that i should consider getting an oil change ,i got this 2003 corolla from the toyota store front mentioned the car is in very good condition looks great very clean ,it was in an accident before i purchased it the sales man was reluctant to provide any details and told me that he did not have any knowledge of the details or extent of prior damage as far as i know it was a lease vehicle he said it was not from his dealership it was taken on trade ,however my complaint is that i told the sales rep that i got a total fluid change at mr lube it cost 395 bucks oil package /cooling system/transmission fluid/the reason i got it done was because when i checked the oil and tranny levels the oil was dirty and like dried molasis and barely showing on the stick/the tranny fluid was the same i started to freak out,so i took it to the place that in my words has a good reputation and a great customer service,i did this service 6 months after i purchased the car ,when i made the rep aware of this he started to get defensive and told me that i was just trying to get recovery on the cost’s for the new fluids that had been installed ,it was like how dare you when we did 800 plus dollars of service on the vehicle and it included fluids etc i forgot to mention the rad fluid had to be changed i saw the gauge it was toast to,the sales rep kept giveing me the third degree for telling him about my experience,and told me that it’s my fault takeing it to the defamitorially, if that is a word,refered to lube shop who i have used for years for all my vehicles,the reason i called them was not to complain but to point out that somethig got lost at the point of sale ,i call it the seal of good house keeping,after that i felt realy bad about myself ,these people give me the creeps ,i will never go back to this place period/i think that toyota canada owes me an appology for allowing one of it’s dealers give me the shuffle and treat me like crap. oh i forgot to mention i only drove 4000k from the phantom fluid installation. at the end of the conversation i had to cut it off this person was realy starting to offend me i said have a nice day i’m calling the news paper and hung up.
July 16th, 2010 at 6:29 pm
Transmission on 2003 Toyota Matrix just died. Will cost around $3,000 to repair. It has high mileage – 200,000 km – but generally you expect to drive an old Toyota for a little while longer. Has this changed?
July 30th, 2010 at 2:10 pm
Wow, my 2004 sienna has just yesterday had the power sliding door fall off and get jammed , the small cable and plastic retainers broke and got all jamed up !! now i geuss thats not toyotas fault !I must be the only person that has had this problem. As i am partially disabled due to a leg injury (and thats the reason we bought the van so i can eaisly get in with a electric door)i sent a letter to toyota(canada) about all the problems and got a letter back that said ……..
We have received your e-mail, and are sorry that you have encountered some problems with your 2004 Sienna.
Please be assured that we certainly do not like to see our customers experience the frustration and inconvenience that is associated with unexpected repairs. However, we would like to mention that extensive planning and research is required in order to ensure the highest quality of components are used on our vehicles. Unfortunately, it is difficult to establish the life expectancy of a component or predict when a failure will occur. There are many variables that will contribute to their durability.
However, we have noted your comments and have forwarded them to the appropriate departments within Toyota Canada Inc. for information purposes.
Thank you again for taking the time to contact us.
Sincerely,
Customer Interaction Center
Toyota Canada Inc.
I geuss all the problems with my van must be my fault and not toyotas!(my fault for buying a Toyota i geuss!)well at least they sent me a letter back.
James
ps my van only has 138k on it, not sure if it will last much longer as every light on the dash is now glowing.traction control tire sensors abs all not working.And the power locks are only working when they feel like it. aaaaaaaaaaaaaaaaaaaaaaaaaahhhhhhhhhhhhh!!
November 25th, 2010 at 11:08 pm
As a long time Toyota buyer.I have had (4) Toyots’s my latest purchase being an 11 Toyota Sienna has been disapointing.Toyota has really cheapened their interiors and their advertising is false as well.They show a conversation mirror standard on their 11 Sienna standard V6 model yet it has never been ever put in that vehicle yet 6 months after the vehicle launch it is still on their website and brochures.When you complain to the dealer(Newmarket Toyota) or Toyota Canada they just put their hands up and say to bad so sad we are not responsible.Its almost like the former chrysler Management has taken over Toyota.I guess its time for me to start looking at another company.
Stan Kerr
Bradford Ontario
December 16th, 2010 at 2:13 am
I’m writing a complain letter to Toyota regarding my 2003 camry engine replacement 3 yrs ago and 1999 Sienna that caught fire early this year. Please tell me where or whom to email these complaints. I live in Toronto, Ontario, Canada.
Thanks
January 4th, 2011 at 8:34 pm
I have a 2008 tacoma… small things wrong, fan dash light burnt out quickly, clock drops a minute twice a month, and now I have a ticking fan like noise coming from my transmission.
They want to take a look at it, but i work an hour drive time from work (vancouver traffic) and there seems to be no loaners.
So, even if it’s their defective parts, I have to pay to get a car to replace mine for as long as they have it(my 3 hour oil changes are no givign me great hope). Really? really? I guess it’s my fault for getting divorce and not havign a second car. awesome. So for howeevr long they take (and as rude as teh service advisers are) I get to be up at teh bus stop in -6 weather before I’d normally be out of bed… thanks toyota.
January 5th, 2011 at 1:58 pm
Toyota IS CRAP!!!
Our 2006 Sienna XLE Limited AWD, purchased with ECP warranty from a Canadian Toyota Dealer in Sept 2008 has been FAR more problematic than the 1996 Dodge van it replaced. (Which cost 75% less than this Toyota piece of Crap.) We should have kept it but we worried it was getting old.
This Toyota had just under 99,000 km when purchased and immediately the problems started.
The vehicle did not contain the components/accessories on the sale sheet. The dealer faked the breakage the power rear hatch and wanted $800.00 to fix it as power sliding doors and power hatches are not covered under the bumper to bumper ECP warranty. Wha!?! Luckily, as a computer engineer, I was able to repair the faulty programming and restore the door’s normal function. I hear this is a common Toyota dealer trick to grab some $$ from unsuspecting saps.
The Service departments in many of their dealerships are incompetent at best, downright crooks at worst. Toyota Canada’s purpose seems to be to protect the dealers and ignore the calls of customers. This is well documented by the BBB (Who has listed some dealers as out of business, thereby being able to remove complaints and grievances filed against them to assuage the litigation teams from Toyota.)
Every visit (nearly 10 and counting in only 18 mo.) to multiple dealers has resulted in parts theft, attempted parts theft, (I got better at catching them) faulty repairs, incorrect diagnostics, completely erroneous repairs and attempted charging/over-charging on a vehicle that is under Warranty!!!
I will likely be the guy to uncover yet another Toyota defect.
And, as soon as it’s out of warranty we are going to be ditching it – so don’t buy it! You’ve been warned!!!
Stay away from Toyota!
January 17th, 2011 at 5:15 pm
2004 Toyota Camry, the windshield cracked by itself in the temperature -14 degree c, what a crap, no wonder Toyota is losing the market share
January 21st, 2011 at 2:46 pm
i just bought a 2010 fj cruiser that over revs engine by 300-500 rpm each shift(manual) and will only go down to 1500 rpm while coasting… all other models hold the rpm inbetween shifts (not rev) and return idle to 1000rpm
they say its normal and refuse to fix
what a waste of $46,000.
February 2nd, 2011 at 6:19 pm
I bougth a matrix 2009 the accelator pedal problem they cut the rug behind the pedal what a mess toyota i will never buy a new toyota again.
February 10th, 2011 at 10:36 pm
February 10, 2011 @ 9:31pm
I bought a 2007 Toyota Yaris in September 29, 2010. My first Toyota!
I am a driving instructor and bought the Yaris because it is easy to teach in and thought reliable from the Rafih Toyota dealership in Windsor.
About a month ago in January one of my student was driving when the ABS stopped working. The ABS light stays on and noise continues off and on so the customers are warry of driving in the car at this point.
I am starting to lose customers and do not like it.
I do not think that corrosion could have happened after a short period of time. I feel this was over looked at the dealership where I originally bought the car.
I am waiting for parts on back orders and learned that four hundreds of the same parts were on back order. Why so many?
I need a reliable car with no faults in my trade of work.
My patience has limits when it comes to business.
My question is how long is it going to take to fix this apparently major issue if everything is on back order.
In comparison, I had great service with my two Honda civics and many years of trouble free service.
The Yaris seemed a better car for me than the fit in size. More economical then Honda I thought or was I wrong? Is my next car going to be a Toyota?
March 2nd, 2011 at 11:24 pm
Metro Toyota in Victoria is strongly recommending that the customer add a can of engine additive to vehicles when you get an oil change. This adds $13.95 plus tax to the customer’s bill to prevent sludge build-up. As my vehicle has only 10 000 miles on it, I am concerned that this Toyota is not going to last as long as my previous ones. Could this just be a money making scheme by the dealership because I am a senior citizen?
March 31st, 2011 at 11:34 am
I submiting this comment seeing I have had so many problems with this 2006 Toyota Forerunner Limited that I leased that was a demo unit before it was put up for sale. It had about 14000kms on the odometer so it had been a demo. What I found out later after purchasing the vehicle from the Toyota Dealer in Saskatoon is that the vehicle in question had some hard kilometers put on it doing damage that showed up later and I’m left to repair it and it is not cheap so I will never purchase Toyota products again.
April 14th, 2011 at 10:03 pm
I had a Honda civic SI bought in Edmonton 2008 brand new, transmission fail at 40,000KM. They blamed me for abuse,and so I filed my complaint with CamVap(BBB for Automotive). Honda Canada chickened out the day before arbitrary and decided to pay for the transmission, cleaning of the burn smell of the entire interior, and pay for all rental costs. In the end, I switched to a Toyota(Tacoma). When I purchased the vehicle, I also bought the ECP to extended warranty to 5year, 100,000km, and the finance people said that I would have oil changes till 100000km, and 5 year at 8000 interval, but it turns out after 4 oil change, the 4th was the last one. I am very disappointed with Toyota. Now, I know they all lie. Don’t give up! Fight for your rights.
April 28th, 2011 at 4:38 am
Sun Toyota (Edmonton, Alberta) is a Joke. My family purchased a $30,000 Car from them 2 years ago and a week ago I went to test drive a 2009 Toyota Matrix. I dealt with Chad, the sales man who helped with our first purchase, and I offered him $11,500 for the vehicle; He said that wasn’t do-able and gave no counter offer. I gave him my phone number and told him to call me if they ever decided to move to a lower price, he promised me that he would call if they did and said that he looked forward to being in touch.
I felt confident that with the large purchase we made 2 years before, and the strong dealership loyalty that we showed when we returned to them first, that we would receive outstanding service and customer loyalty from their dealership.
But what do I see on the Sun Toyota website today? To my shock and awe I saw the same exact vehicle that I test drove marked down to $11,995 and I received no call about the price being lowered, when we gave them an offer only a week before. I frantically called them to check if it was still available, sadly they had already sold it the day before to someone else. They sold it for $500 more than I offered them, the original price they had it listed for was $14,999 before they lowered it to $11,995, and I cannot believe that they spit in my face regarding this deal. I would have been willing to buy it for 11,995 if they offered it to me but apparently SUN TOYOTA has no customer loyalty and likes to gain your trust then spit in your face regarding any new deals. Sun Toyota is only interested in your money and is willing to fuck over anyone to get it.
I will not buy another car from this location, I will scream this travesty from the rooftops to all who will listen, and I advise anyone else to stand clear, unless you like saliva on your face.
May 11th, 2011 at 2:22 pm
Am beginning to wonder if I too have made a mistake in purchasing my 2011 Tacoma 4×4, 4 door, 6 speed. We made a purchase agreement with Westminster Toyota on April 6, 2011. Since we only wanted a 6 speed manual in silver or white, we were told we would have to wait until a truck could be located. We waited, we waited, we waited…Finally after 3 weeks of getting no definitive information despite calling the dealer 2x/week, the manager informed us that the transport company Toyota normally uses seemed to be insolvent, plus he could only locate 1 truck. He told us it was still on the lot in Terrace, B.C. This truck had 110 km on it, and if he could find another transport company, the truck might be delivered the following week. Something odd in the land of Toyota?!
Effectively, we were expected to shell out $42,000 for a demo that had been sitting on a snowy lot up in Terrace without any firm date for delivery. More over, we were told that since the Parts Manager was away on holiday, the dealer installed accessories which we wanted could not be guaranteed installed at the time of delivery. According to him, he couldn’t use the parts data base. My question, “Does the service and parts department shut down when staff go away on holidays? No answer.
We have purchased a Toyota Tacoma with all the bells and whistles from Squamish Toyota. Fortunately, the truck was on the lot with only 39 km, so we could see exactly what we were getting. BUT…already I can see there are going to be issues. The dash around the bluetooth has been scratched and pitted during the installation. The roof racks are lifting. And while I wait another two weeks to have the short shifter installed, I wonder am I getting good value and service for the price I paid. Certainly, the manager is congenial, but when the service department tells me that they have already tried 2 roof racks and knew there was an issue at the time of delivery…Well, Holy Cow! Maybe the issues will be fixed, maybe they won’t…
Finally, when Toyota Canada asks me to evaluate my buying experience they insisted that I talk only about Squamish Toyota. I can only conclude that in doing so, customer service ratings remain much higher than the reality. In the end, I insisted that I could only evaluate based on the entire 2 month process. Clearly, when you are forced to price and order a new Toyota vehicle through a web site, and then deal with on the ground issues such as availability and dealer ethics, there is surely going to be a huge disconnect. Time for Toyota Canada and its dealers to return to its early business model.
May 25th, 2011 at 9:58 am
Yes all the above comments are true Plus now a days customer care is also very very bad……..
yesterday I went to NORTHWEST TOYOTA Brampton canada to buy Venza and parts for my Toyota car and Tak Takhar General Manager and Ming (jim) Jie. I will say has build a Last Relationship with me I felt so bad with there behaviors and When I ask them to show me the spaire parts selling desk ,they showed me the back door of the building……….
Thank god I was saved , with all the above hussull….
I was Very angry at them ,then cool down as I know God is looking after all this ….Like Tsunami in Japan and MORE TO COME.
NOBODY CAN MAKE THEM RIGHT. BUT GOD WILL….
June 3rd, 2011 at 12:08 pm
I tryed to sent a complaint to Toyota, but cannot find out how so I will try this. I had a New toyota in 78 and had many used since and did love the cars but no more. X-toyota lover and why, It is like this, Last year my 81 year old mother wanted a new car. She went to Honda, picted out what she wanted and they told her the price and it would be in in one week. When it came in she walked in with a certified cheque of that ammount and then the dealed raised the price by over 2 grand. Upset she ripped up the cheque then and there. I then told her that a Toyota was the best, so she walked in and bought a 2010 Corola, and paid cash. Bad mistake. Cash means no service. The first week the outside of the mirror fell off. She took it in and they did fix it and wanted to charge her, she raised a stink so they ended up no charge. Then of coarse the brake issue, which was fixed but no car was supplied when it was fixed, I think it was about 1 day she went without a car. Then the front bumper started cracking in 3 places. They said it was hit but I did body work and there was not outer marks and I would say it was caused by poor instalation and vibration but that was OK, she got a quote of $400. Told one days work. Car went in and no car given. Gone for two days, husband has heart condition and has to take a cab to emergency.I go to talk to dealer and waited for manager to complain but would not come and talk to me her son.When the car was finnaly returned it was over $500. NEVER AGIAN WILL I RECOMMEND TOYOTA.
Richard D. Moss
June 16th, 2011 at 9:29 am
I asked for a compliance letter from toyota to move from Canada to the US. They emailed me a letter, that states my odometer is in kelometer and might not comply with some states regulations in the US. But, my odometer has both Kelometer and Mile marks. Kelometers are marked outside the circle while Miles are marked inside the circle. I called them and requested to change the statement, but they plainly refused to state the truth. They were firm on their false statement.
Secondly, they emailed me the letter. I told them, I do not have a printer. So, please send the letter by post. They simply refused to do that. They say, they only send the letter by email or fax. How can a person without fax or printer be in luck in that situation? I’m moving to the US, and I need to show the letter to the border, in order to take the vehicle into the US, but Toyota would not send me the letter. They asked me to go to a shop to print the letter. I said, okay if you can only email and fax, then please fax the letter to my work number. Wow, they even refuse to do that now. They say, I should print it at my work. So, they can’t even fax the letter to me.
I had been a Toyota customer for years. My past three cars were Toyota. I never knew that Toyota sucks if I would not decide to move to the States. I know now, it is time for a change. My next car will be anything else but Toyota.
June 30th, 2011 at 9:25 am
We have a new sienna AWD and recently found out that all the bolts on the underside of the car are missing!! Nice!!!! What other details that we dont know about are wrong?
We also cannot get the interior lights to come on when you open the doors! Irritating to say the least- also dangerous. The service people told us this was standard- seriously!!!!
I tried to write Toyota canada and guess what? The form doesn’t complete. Toyota Canada, can I get your attention now? I just want things fixed and am appalled at the response.
July 14th, 2011 at 7:10 am
I was a loyal Toyota owner for more than 20 years and loved the quality of their cars. Until I leased the 2009 Toyota Matrix in Sunset Orange. The first time I drove it – for about an hour and a bit – I was in so much pain I had to turn around and go home. The shift and centre console jambs me into such a small seat with no leg support or room for someone that is 5’7″. I had to remove the footrest so I could actually sit in the car with my knee in my chest. Toyota couldn’t do anything about it.
The orange paint chips and scratches super easily all over.
I also think it’s unethical that Toyota benefits financially for a major design flaw by indicating that customers should only use Toyota driver floor mats.
And finally, I am right now paying more than $1,000 for a three year old car with totally shot and and unsafe front and rear brakes. Why wasn’t this caught during any of the service calls? Plus they can find Toyota parts for only the front brakes. The are trying to cobble together some other manufacturer parts for the rear ones.
I will definitely never buy another Toyota car.
July 19th, 2011 at 12:06 am
Have just taken delivery of my sixth Corolla, a 2011 LE to replace my 2010 LE, which was lost due to an accident. The 2010 LE (which I had for two years) was an excellent car by any standards. However, the 2011 LE is extremely disappointing, to say the least. In a move I have never observed made by any other car company, Toyota removed some standard features found in the 2010 LE, such as the Automatic Climate Control, the Smart Key System, and the Push Button Start and, for the 2011 LE model, placed these items as part of an extra $3000 “Premium Package.” At least these items are still available for an extra price. But one major item from the 2010 LE model has simply disappeared, to be replaced by a wildly unacceptable and unsafe substitute. I refer in this regard to the outstanding Optitron Gauges which provided brilliant readability with only a glance at the dashboard in the 2010 LE. These have been replaced by gauges which can barely be read on a normal sun lit day. These gauges are unsafe and outright dangerous and I have not seen anything like them since the 1950’s. While the XM radio and audio system is very nice, it is also impossible to read the audio screen during the day as well as the clock screen. These gauges and screens are only adequately visible at night or on a cloudy day. I know of no way this problem can be fixed, short of redesigning the car. It saddens me to note that I was out today in my neighbor’s very modest 2011 Chevy pick-up truck which had outstanding gauges very much like the Optitron gauges on my 2010 LE. I have purchased my last Toyota. These people have grown to the size where they do not just suffer from PR problems, but are rapidly losing sound control of their design and production operations.
August 23rd, 2011 at 2:53 pm
2007 Yaris – 97,500 kms
All service complete at the dealer since new.
problem: broken lower control arm bolt. The head of the bolt actually sheared off while the car was parked. refer to Toyota TSB 3271 Nov 2009 that notes this problem specifically.
Toyota takes no responsibility for this safety defect, and refuses to acknowledge.
I have lost all confidence in Toyota quality.
September 15th, 2011 at 1:20 pm
We have a 2008 Toyota Corolla.When I took it in for an oil change, I was told that something had chewed a wire – a mouse maybe? The windshield washer fluid pump would not work and there was a smell of burning wire according to the mechanic. So far they have spent 3 hours trying to trace where the wire is burnt – $270.00 and they want to know if we want them to continue??
Has anybody else had this problem??
Suzanne
November 6th, 2011 at 4:36 pm
Je me suis acheté une toyota yaris 2011 chez houle toyota à point aux trembles. Je suis vraiment deçu du service qu’on ma donné, j’ai eux plusieurs deceptions. Maintenant que le contrat est signé il n’y a plus rien à faire. C’est donc pour ces raisons que je ne le recommende à personne…
November 9th, 2011 at 6:06 pm
Toyota really sucks!
They sent me aletter encouraging me to trade in my car with a new one. The letter has the heading “Toyota Upgrade Notification Program.” They wrote: “Our records indicate that you may currently own one of these vehicles and our Managers may buy back your vehicle above the market value, even if you owe more than its appraised value.”
When I visited one of their office in Vancouver, they offered me a trade-in price that is $1,000 below what my car is going for at autotrade.com. I actually showed them the link, but they dismissed it. They just would not honour their own words.
Talk about misleading advertisement!
I’ll never do business with Toyta again!
November 10th, 2011 at 7:50 am
I bought a used 2007 camry and km was about 104000 and this vehicle consumes 4 litres of oil in three weeks, thisshould not suppose to happen and it is manufacturing defacts and toyota being too big would not aknowlade the problem. matter of fact their service book says add engine oil after 1500 km when the millage hits 100,000 km
thats crap never wanna deal wit toyoa again
November 11th, 2011 at 11:52 am
I bought my 2003 Camry after going to the ‘Home show’ in 2002. My mind was set on VW but was told by the rep that one cannot beat Toyota for their cars. Eight years later with ONLY 90,000 K’s I am told that the I need a transmission. I have friends driving GM/Chrysler/Ford for many years and have not experienced this problem. Note: ALL my maintenance services have been done by the dealer and I am the ONLY driver of the vehicle. I am VERY disappointed with the way this has been handled.
November 19th, 2011 at 6:58 am
I have a 2007 Toyota FJ Cruiser and have experienced a slew of random part malfunctions, ranging from a faulty heater fan, to a faulty 4wd indicator. I have had my truck dealer maintained from Clark Toyota in Fredericton, NB, and even with regular inspections, brake cleanings, ect, it has cost close to 3000 bucks over the last 2 years regarding brake issues. I never drive it off road and I live in the country, with mostly highway miles. Having owned two previous toyotas (a tercel and a corolla) which went hundreds of thousands of kms with nothing but brakes and rotors…I am completely discouraged…my FJ has been a money pit and I am through with it. The latest repair is a failed front left bearning, which was installed just over 1 year ago, and has only 30,000 kms on it….the dealer told me it was going to cost another 500 plus bucks to fix…I told them to leave it alone…I will never buy another toyota after this horrible experience…
December 30th, 2011 at 11:59 am
I have a 2003 Rav 4. Though we have only had to money eating problems $1400+ (front engine sensors and water pump) in the 8 years of owning the vehicle, the service from the Dealer Brimell and Toyata Canada has been extremelly fustrating, with the lies and no accoutability, I KNOW I WILL NEVER PURCHASE ANOTHER TOYOTA! I requested all part removed to be left in my vehilce, which of course the DID NOT DO.
January 16th, 2012 at 9:48 pm
After pretty satisfactory reliability from my 2000 Toyota Tundra, the steering column transmission shifter has broken for the second time in 3 years. The first time I attributed it to age but when I saw the actual part which was cast aluminum, the section that broke on a corner seemed ill designed to handle the stress of the moving parts it was supposed to accommodate. That was a $1000 bill. The shifter broke again this morning and when I went on to a Tundra discussion site it’s clear many people have had the same thing happen. One even quoted their dealer as saying to expect it to happen again. I will be contacting Toyota to see what they have to say about it, not much I imagine, but I am telling them I will be on a smear campaign to Consumer Reports, LemonAid, CTV and any other consumer watch group there is. I have now lost faith in Toyota, I was hoping to drive this truck until it died and I no longer needed a truck. When I do go to replace it with an SUV or car, it sure won’t be a Toyota.
January 20th, 2012 at 8:11 pm
I have leased a 2008 tundra the lease is now done and toyota will not let me buy my truck after I just paid $40,000 on my truck over the last 4 years. I love the truck but I will never buy a truck from toyota ever again
January 23rd, 2012 at 12:15 pm
Don’t Buy a Toyota!
In November of 2010 I bought a Brand new Toyota Rav4, looking at the market at that time I thought it was the best buy. I picked up the car from Pickering Toyota in Ontario Canada and drove it to my house to Toronto. While driving it on the highway I noticed that it was pulling to the left and that there was a light wubble to it. Since Mississauga Toyta Dealer is the cloeset dealer to my house now I decided to take it there to get this problem fixed. I was told that the tires were new and that this problem would fix itself. All they did was rotate the tires from front to back. The pull to the left problem while driving wasn’t as bad bad once they did the rotation but the wubble was still there. I was told that once the tires even out it would all go away. Here I am today it is January 23/2012 my Toyata Rav4 still pulls to the left even with different tires and rims(winter) and the wubble is there. Let me tell you the aggrevation/stress and the time that I wasted dealing with this problem I would never buy a Toyota again!
First let me tell you that Toyota does not care, I have never dealt with a company that has worst people/ customer service ever and I worked for the biggest telecomunication giant in Canada for four year BELL. I must have been at the dealership with this problem about five times leaving the car there for few days. They the technicians/shop foreman know that the problem is there but they don’t know how to fix it. They have contacted Toyota Canada for technical assistance but they have done nothing to help!. I have made numerous of calls to Toyota Canada at least 15 at this point and got nowhere. They will tell you that a manager will contact you back within seven to ten days but they never do. And once that I actually got a call from a so called Manager, hard to believe her name was Lisa at extension 3318 she said that she will look into it and I have never spoken to her again.
I cant believe that Toyota a big company that prides itself for being the best would put its customers through so much aggrevation, you would expect that finally when you buy a new car you will be problem free for at least a few years, well let me tell you this don’t buy a Toyota its not worth all this stress.