CitiMortgage Scam
I have had a mortgage with CitiMortgage for a number of years and have never missed a monthly payment. I recently decided to pay our mortgage off early. In order to do that I called the “anonymous” 800-number to understand the process of how to do an early payoff. I was told that I needed to request a payoff statement and it could be faxed to me (and that a fee for the fax MAY apply). I provided my fax number. Before long, I received a 2-page fax with the payoff information.
I was utterly in a state of shock to see that a $25 “fax fee” had been added to my basic payoff amount.
Assessing a $25 “fax fee” for a measly 2-page fax is unconscionable. What a rip-off!! I would think CitiMortgage might want to reward responsible people like me who never miss a payment and payoff loans early. Instead, it chooses to penalize such responsible behavior.
These are the type of silly and unjustified “financial fees” that gives the financial industry a well-deserved reputation as corrupt and without ethics. Shame on you, CitiMortgage!!! If I ever need another mortgage, it will not be through you.
Disclaimer
This article was submitted by one of our readers. Penciltrick cannot make any claims as to its authenticity but the article was accepted on a good faith belief that it is an accurate and truthful account of the events listed.