The Consumer Complaints Blog

All I wanted was to know, in the shortest time possible, whether I could get Internet. At my house. As advertized!

Just purchased furnitures recently, and not explained so well regarding mattress exchange that need to puchase mattress cover in order to have that 90 days coverage. In just few days the mattress hurts my upper and lower back, and so i contacted the Leons but refuse to exchange. Purchasing a mattress cover if only clearly explained the purpose is not a problem to me.
Also when i purchased my 2 leather sofa bed, i also purchased a leather protection coverage which cost $139.95 each sofa bed. Then a guy came to treat the sofa bed for the first time, i was only given a 1 kit for the 2 sofa bed….. in which i paid 2 coverage (1 each) for each sofa bed,, it should not be that i should be given with 2 kits???
The guy said that it is only 1 kit per transaction. If this is so,,,, if i’ll purchase 12 dozen sofa beds and pay $139.95 for one sofa bed in one transaction… i will only be given 1 kit?. I don’t believe this is right to treat a costumer who believed you can provide their needs.
I am so unhappy, very unhappy and gained a backache for not explained so well before i purchased my furniture and not again dealing with LEONS…. my family and unhappy telling my sad experience to friends.

Disclaimer
This article was submitted by one of our readers. Penciltrick cannot make any claims as to its authenticity but the article was accepted on a good faith belief that it is an accurate and truthful account of the events listed.

My experience took place at the Gateway Newstand at the Toronto GO Bus Terminal. I purchased a $2.25 bottle of Diet Coke which, when opened, foamed and spewed all over the place. I went back to the shop to ask for a replacement. The person said fine and replaced it with another bottle. This was did the same, if not worse. I was standing by the glass wall about 20 feet away from the shop when it foamed over, spewed all over me, the glass and the floor. I carried it, dripping all the way, back to ask for a refund. The person became irrate and started shouting at me, accusing me of “doing it on purpose”. When I tried to explain that the smallest movement set the bottle foaming over it shot up again, all over his counter, wall, floor…everything. He became verbally abusive at this point, saying that all we “white people” were the same and that I should leave, he would absolutely NOT give me a refund and I should call the police if I wanted to. For me this was not about the measly $2.25 but about the personal attack on my charater by a complete (ignorant) stranger. I was so humiliated at the way his shouting caused the whole station to stop and turn that I just walked away. I have never in my 50 years experienced such treatment. I am well-educated, a professional, well respected by everyone, and to be treated in such a terrible manner has left me shaken and angry.

I sincerely hope you post this and urge your readers not to give this ‘gentleman’ any of your hard earned money.

Disclaimer
This article was submitted by one of our readers. Penciltrick cannot make any claims as to its authenticity but the article was accepted on a good faith belief that it is an accurate and truthful account of the events listed.

On February 12, 2011 we ordered a couch from this store with delivery promised in 4-6 weeks. We paid in full, I know big mistake. The couch has yet to arrive. In a mid-March email they had asked us to give them until April 20 to produce the couch, we agreed and asked for full credit if it did not arrive, they agreed. Needless to say April 20 passed, the couch did not arrive, nor was the credit processed. Telephone calls and emails have not been answered, the manager was ‘on vacation’ when we dropped into the store.

Based on our experience, I would advise against dealing with EOS Modern, they have a strong web and Facebook presence, and a store at 9000 Keele St. in Concord.

Disclaimer
This article was submitted by one of our readers. Penciltrick cannot make any claims as to its authenticity but the article was accepted on a good faith belief that it is an accurate and truthful account of the events listed.

Good day,

I’m Archie and I just wanted to share this experience that happened in dealing with OmegaCell
OmegaCell – Edmonton
10376 78 Avenue
Edmonton, Alberta
1 (780) 702-7163

We ordered a Nokia N8 in amazon.ca, and unluckily, OmegaCell was the one who delivered/assigned for it.
Here are the examples of how OmegaCell reply to a complain. The reply came from [email protected]

“We are not mind readers. If you ordered a GREEN phone but you wanted a GREY phone how in the world would anyone know that?! We get an electronic notice that you’ve bought a green phone and so we send one. Check the order on Amazon, it’s GREEN! That was your mistake and you should have just notified us about your mistake when you received the phone. Why wait 40+ days to let us know that you wanted a GREY phone? It just doesn’t make any sense. You open the box, see that it’s green and then send us a message. Very simple and we would have exchanged it right away with no issues. Instead you decide to use the phone for more than a month and then complain about all these things. Why did you use the phone if it wasn’t what you wanted?”

“Your threats won’t change the facts in this situation, go ahead and report the situation to Amazon. Maybe you can explain to them why you waited 6 weeks to report any issue with your order and why you used the phone for 6 weeks even though you didn’t want it.”

1. If you received the item in condition that was not acceptable to you, you should have initiated a return at that time. The item was brand new and never used. The box was opened to examine the contents. Again, if that was unacceptable you should have initiated a return at that time. It is dishonest to bring this up 2 months after the fact as a matter of contention with your purchase. What does the fact that box appeared to be opened have to do with anything? We acknowledge that we opened it. 100% yes we did. The phone was 100% brand new and never used. I must repeat, if you were not satisfied with the item when you received it, you should have returned it then. Why are you bringing this up 2 months later? I would have gladly accepted the return as we do not make any mention of any imaginary seals on the phone. It is a useless detail that you are using to skirt the main issue here. We have been selling phones online and in a retail store for more than 6 years and I know well how to handle these products. Please act like an adult.

2. Your first complaint was the item received was GREEN when you ordered GREY. Now you are telling us that it was GREY when you ordered GREEN. Please check order ID and see that item ordered is GREEN. There is no mistaking which color the order is for and you received the right one. Again, it’s quite dishonest to be brining this up 2 months later when you would have noticed this right away on receiving the item. Why did you use the phone for 2 months if it was the wrong color AND in unacceptable condition? The right thing to do would be to return it promptly and within the agreed upon timeframe. Not use up the product, damage it, and then ask for a return. Please act like an adult.

Disclaimer
This article was submitted by one of our readers. Penciltrick cannot make any claims as to its authenticity but the article was accepted on a good faith belief that it is an accurate and truthful account of the events listed.

Be Aware of this furniture store

I purchased a Entertainment Unit from them back in August.
waiting 2 weeks for my unit, I called the store and spoke to Christy, the store manager and she told me that she made a mistake on my order and that I had to pay an extra $700.00 on top of the $1000.00 that I paid them if I wanted my unit and that I had to wait another 2 or 3 weeks to pick it up.

I did not agree with that and she told me that since was her mistake, she would refund my money 100%.
She told me that I could come by the same day at 3pm to pick up my money.
Once I got to the store she told me that she did not have my money and that I would have to call the next day 1/2 hour before I came in to get my money from Chris, the owner.
I did not wanted to waste my time going back and forth so I asked them to mail me a cheque and she said that was fine.

I waited a few days for the cheque and called them again. They told me that the cheque was sent and deposited!!! I told her that was wrong, I did not received anything then she told me she got confused with a refund of the same amount to another customer.
That day she told me that she would make sure she would mail the cheque.

I have never received the cheque or a call from this guy Chris, the owner of the store.

I have been calling and went to the store a few times and Chris never takes my call and he is never in when I went there.

They made a mistake and I never got a call back or a reply to my emails, I never saw my money or a credit from the store!!!!! It’s been 4 months!!!!BE AWARE!!!DO NOT BUY FROM THEM!!! “

Disclaimer
This article was submitted by one of our readers. Penciltrick cannot make any claims as to its authenticity but the article was accepted on a good faith belief that it is an accurate and truthful account of the events listed.