Beware Optimum customers in New York City area:
Warning to customers. Optimum offers initial promotions for one or two year subscriptions, but does not notify when contract is ending. Financial profits must be huge because of rate disparities equaling $48.98 for one month. Imagine if you don’t open the bill until payment time. It gets better!!! When I called for failure to receive notification of the promotion, I was told that I had received a computer- generated letter. When I asked for a copy of said letter with my name, address and date, I was told this was impossible because (guess?) it was computer-generated. When complaining up the complainant totem pole for months, I was bleed with promises that I would receive said letter. Today, after I called Optimum’s Corporate Directory Customer Service Department two weeks ago, Optimum finally admitted a letter was never sent.
Bravo, Optimum, take a bow. Legal, but not very consumer-friendly!!!!!!
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