The Consumer Complaints Blog

My wife and I took a little road trip over the weekend and stopped for lunch at Mo’s Steakhouse located at 7 Ogle Industrial Park Rd. Vevay, IN 47043 (812) 427-2444 .

They advertise a 10 oz. “Mo Burger seasoned with jalapenos and cilantro”. Doesn’t it sound delicious? We both ordered the “Mo Burger”, well done, which includes potato wedges. There were approximately 12 to 14 people (mostly a group of bikers, not the gang type, just a group of people that apparently enjoy the open road) in the restaurant when we arrived. The waitress came back to our table 30 minutes after ordering and apologized for the delay stating they were “busy” and offered us some “rolls”. Yeah, I’m waiting 30 minutes for a burger and I get offered bread. If a lunch crowd of 14 at 1:30 pm is busy, what do they do about a dinner service?

Anyway, our food arrived 45 minutes after ordering. The burger looked like a 10 oz burger, nothing special and 4, count them, 4 potato wedges. I cut the burger in half to find it cooked barely medium and the wife’s was a little more done with a distinctive streak of pink through the middle of the patty. This is NOT well done. We wanted to get back on the road so we decided to eat the burgers, mostly around the edges which were a little more done than the middle. When we were ready to leave, the waitress stopped by our table to see if we wanted anything else. We showed the waitress the red meat and told her the burgers were not well done and there was not even a hint of jalapenos or cilantro seasoning. The waitress then proceeded to inform us “they use other seasonings too and the juice from the jalapenos and cilantro dye the meat and it just looks that way. Believe me, it’s well done.” I asked her where she got such nonsense and she told us her boss, Mo, told her that. Being a cook myself for many years, I felt it my duty to school this young lady about honesty and common sense. Too bad Mo wasn’t there for the class.

When we left, the hostess / cashier was at the register talking to what appeared to be a cook about the delays in service. I handed her my check and my credit card. She processed the transaction, handed me the receipt and a pen, I signed it and handed it back to her, and she handed me my receipt all while totally ignoring me and talking to the cook. Not a “How are you?”, “Was everything ok?”, I heard your dining experience at Mo’s Steakhouse was a disaster, I will deduct a little off the bill”. Nope, nothing but dishonesty, rudeness, and arrogance.

Ps. Hey Mo, ever heard of a thermometer? I suggest you start using them. It’s 160 degrees or above for “well done”.

Disclaimer
This article was submitted by one of our readers. Penciltrick cannot make any claims as to its authenticity but the article was accepted on a good faith belief that it is an accurate and truthful account of the events listed.