Comments on: Bath Solutions Edmonton, Alberta – NOT A SOLUTION!

By: Tickled Pink

Tickled Pink — Thu, 11 Mar 2010 22:45:30 +0000

I just wanted to say that any issues like the above are definitely a thing of the past! I could not be happier with my new bathroom! I had a new soaker tub, an acrlic wall system that looks like 8 inch tile and new faucets and I LOVE IT! Good job to the new owner and keep up the good work!

By: Impressed

Impressed — Fri, 05 Feb 2010 18:19:41 +0000

Looks like the customer service is about to improve. Props to the new owner.

By: new owner

new owner — Thu, 10 Dec 2009 15:42:59 +0000

In response to the emails above.

I would like to appolgize for the lack of attention and care put into both your homes. I am the new owner of Bath Solutions in the Edmonton area and can ensure you this will never happen again. I give you my word.And as a former soldier your word is everything.I would like to discuss these issues if you want to call and we can set up a appointment to make sure this never happens again. We know their are many possible problems that can arise and unfortunatley we only here about the bad situations.

Please fell free to call and discuss the situations.

By: Sienna

Sienna — Tue, 13 Oct 2009 20:08:42 +0000

I so wished I would have seen your posting before we hired these folks. We have had enormous grief also. 1. The estimator ordered the wrong side tub. We took off work waited for the installer. Wrong side drain. Ok. Mistakes happen right? Ok wait another 8 weeks. Another apt. and another day off work (5 months in total wait).
2. So finally tub comes. Installer seemed professional, friendly, courteous, and clean. Unfortunately he broke 10 tiles in installation. I thought they covered damage. Sorry – no way, it happens all the time I was told. You should have paid the extra $1500 for the wall kit. Customers fault. Ok. Well the tub looks nice – so well maybe we’ll put up with the broken tiles and re-do in a few years.

3. Well low and behold a few weeks after the tub is installed. Major problems. Water has built up between the 2 tubs (they put a liner over existing 1960′s enamel tub). and floor has softened. Is now very squishy like walking on a hot water bottle. I suspect either it will burst, mold or leak into the basement. I don’t know where the water is coming from as lots of silicon was used around it. Maybe the drain or overflow. No one is returning my calls. When they wanted our business, funny how they called even late at night for the deposit cheque. I had up to 10-12 calls a day because they needed the cheque today still. I’m not trying to defame anyone as we also have a small business. But we got skunked and it burns to loose money like that for nothing. Anyway- I wish I could turn back time as this has gone from ugly tub to serious nightmare. I should have gone on vacation instead. We just threw away a lot of money for NOTHING.