Comments on: Bath Solutions Edmonton, Alberta – NOT A SOLUTION!

By: ed shewchuk

ed shewchuk — Thu, 26 Jan 2012 18:13:13 +0000

Hello;
Please leave a phone no. where you can be reached.
I Would like to have an acrlic bathtub liner installed over our existing metal tub,
ths. ED

By: tom doe

tom doe — Fri, 21 Oct 2011 05:34:39 +0000

thanks for the insight. i saw that they were looking at opening in prince george. no thanks we dont need these clowns here.

By: Happy Customer

Happy Customer — Mon, 11 Jul 2011 16:42:34 +0000

Had a estimate for a tub, walls and mirror edging.
A time frame was set and a firm price. It was completed on time and the price stayed the same even after having to replace drywall. The estimate was done very professionally and the job to notch. They even put down liners on the floor and cleaned up after. It was completed in one day as promised. As for the dealer in Ontario I would question why he was cancled as a dealer as it would not be in iterest to cancel someone unless they are a fraudulent dealer

By: Sienna

Sienna — Wed, 02 Mar 2011 04:54:18 +0000

sorry I meant to say it’s March 1st, 2011

By: Sienna

Sienna — Wed, 02 Mar 2011 04:51:44 +0000

Hi :
I posted problems we had with this earlier October 12, 2009. It is March 1s, 2010 and we are still having the same problems. I would never ever put this plastic tub liner over an existing enamel tub. Every few months we have to take out the drain and release the trapped water between the 2 tubs. When the water is out the top plastic tub you guys installed bends and flexes as if it’s about to crack as there is and always has been an air gap between the new and old tub. I strongly believe that that air gap and someone walking on it when showering acts as a suction cup and draws water into the gap creating a squishy water bed like bathtub floor. Sorry but you system of bathtub liner just doesn’t work. I will be contacting you this week again. We need this tub out – I don’t have the time or money to constantly have the thing drained. I really think we deserve a refund of our $1,500 for all the agro we are continually going through. We are in the University area of Edmonton. Im pretty sure you know who I am as you’ve drained the tub twice already and the water keeps coming back.

By: Former Bath Solutions Dealer

Former Bath Solutions Dealer — Thu, 16 Sep 2010 18:52:08 +0000

It’s very nice that the new dealer in the Edmonton area has restored some of your faith in humankind. I am here to tell you that, as a former dealer for Bath Solutions in Ontario, it may be beyond this honest gentleman’s control to continue to provide good customer service and backing for the “lifetime” warranty when dealing in Bath Solutions products. To the new dealer in Edmonton, as well as consumers, I urge you to read this carefully and heed these warnings:

1. A Bath Solutions “Lifetime Warranty” strictly refers to the length of time the dealer who installed your bathroom stays in business. I will give you an example from our own business dealings. We installed a tub liner for a customer. The liner developed a material-related issue over time. During that time, we ended our contract with Bath Solutions. Right now it’s relevant to mention that we have been in the bathroom renovation business with an untarnished reputation for 15 years, since 1995. Due to the highly unscrupulous business practices which we are now pursuing in court, we ended our contract with Bath Solutions less than 2 years after starting with them. So when this customer started to develop issues with her liner, she contacted Bath Solutions head office and they told her to contact the territory dealer. She said the territory dealer is no longer associated with Bath Solutions, they said it’s not our responsibility and so on. On the other hand, if we were to fix her bathroom with non-Bath Solutions product then that will void her warranty. Then Bath Solutions contacted us and said they would provide a new liner but that we had to install it because there is no current dealer in the territory. this is contrary to when we started with Bath Solutions and had to fix the previous owner’s quality issues (with no compensation) because it was in the contract that the previous owner cannot practice in the territory and we must address all the issues at our cost. In the end, this dissatisfied customer filed a complaint with the Better Business Bureau and was compensated the cost of a tub liner by head office. This process took about 18 months and in the meantime they could not use their bathroom.
2. During the training for Bath Solutions sales, it is stressed time and time again that the primary goal is to GET CUSTOMER’S MONEY. Get the money before even assessing if the job is feasible, or before you have ascertained that a correct fit is available for the tub liner. Get the money and if there is an issue with the order, sit on the money and customer will have no choice but to wait until the issue is solved. MONEY is #1. Customer service after.
3. Bath solutions attempts to DESTROY small business owners by stealing their business and then ending their franchise contracts. One reason why we parted company with them is they would not renew our contract unless we signed over our existing business telephone line to them. What would this do to us after parting ways? Well, for starters, all of our existing commercial contracts such as apartments and builders would call their usual phone number looking for us and would reach Bath Solutions. Then all of that business we have worked 15 years to build based on honesty and integrity would be out the window and belong to those crooks. This is my warning to you, existing dealers. Don’t throw your hard work away. And to consumers, do you really want to support a business that operates this way?

By: Happy Customer

Happy Customer — Thu, 16 Sep 2010 18:06:22 +0000

We had Bath Solutions Edmonton install shower surrounds in our new house and we love them! They are easy to clean, were installed in a very short time, and overall we received better customer service from them than the plumbing company that did the rest of the house.

I would recommend Bath Solutions and their product to anyone!

By: Tickled Pink

Tickled Pink — Thu, 11 Mar 2010 22:45:30 +0000

I just wanted to say that any issues like the above are definitely a thing of the past! I could not be happier with my new bathroom! I had a new soaker tub, an acrlic wall system that looks like 8 inch tile and new faucets and I LOVE IT! Good job to the new owner and keep up the good work!

By: Impressed

Impressed — Fri, 05 Feb 2010 18:19:41 +0000

Looks like the customer service is about to improve. Props to the new owner.

By: new owner

new owner — Thu, 10 Dec 2009 15:42:59 +0000

In response to the emails above.

I would like to appolgize for the lack of attention and care put into both your homes. I am the new owner of Bath Solutions in the Edmonton area and can ensure you this will never happen again. I give you my word.And as a former soldier your word is everything.I would like to discuss these issues if you want to call and we can set up a appointment to make sure this never happens again. We know their are many possible problems that can arise and unfortunatley we only here about the bad situations.

Please fell free to call and discuss the situations.