The Consumer Complaints Blog

We purchased a household item and had to buy it on the Store Credit card to get the deal. We made 33 of 36 monthly payments on time the 34 payment was mailed as usual but did not reach the credit company or they did not post it. We had just received the next months bill and realized the payment did not come off. Less than 24 hrs later the credit company was already phoning They phoned twice the next day and they were harassing me about the payment for the next month which isn’t even due.

It’s offensive when the credit companies don’t even check to see if you’re a good standing customer before they pick up the phone. Wells Fargo didn’t even give us time to correct the error. We even tried to contact them but we couldn’t contact by phone. They can call us several times a day but we couldn’t even find out if they had received the payment after the next bill was sent out.

I will not purchase anything on a credit card again if Wells Fargo is the financial company. I will from now on make sure none of my other financial dealings are through their company or affiliates. This really ticked me off.

Saturday Aug 1 after a 12 midnight shift. I receive a phone call again. You have to bare in mind the next payment is still not even due. That’s 5 phone calls in 6 days on a $107. payment, that went missing in the mail and we have told them we sent out another payment for both months on Friday July 24. I’ve been working every day and have not had a chance to find out if the original payment has been cashed at the bank. The error could still be on their end.

Note: This is Wells Fargo Financial Retail Services Company Canada and is associated with Wells Fargo & Company of the U.S. People, check your credit cards, Investments and Banking Affiliates and move your credit and investments out to another company. This is an absolutely ridiculous policy on the part of this Credit Card company. I intend to make sure everybody knows about this Company.

Disclaimer
This article was submitted by one of our readers. Penciltrick cannot make any claims as to its authenticity but the article was accepted on a good faith belief that it is an accurate and truthful account of the events listed.