The Consumer Complaints Blog

I live in suburban Chicago; where unfortunately we have a Best Buy (WORST BUY) store in almost every suburb around, which makes it difficult to ignore them. So when few weeks ago I got the Best Buy Sunday advert marketing a Compaq Presario Laptop for $399.00, I thought that would make a great Christmas gift for my 10 year old, that way he has his own and will leave mine alone. He can practice speed typing, do his homework, e-mail his grand parents, and with the right parental control settings, he can search the Web for school assignments, even download games and cheats for his WII, PSP games.

Well they didn’t have that item in stock that Sunday or any another day since! Even when the price increased to $449.00 they continued to advertise the same item, but none in stock to be had in their stores or on thier site

Then this week they had another good deal, or so I thought, this time it was for an HP G60 for $499.00, a good deal for what the Laptop offered, except this time they sent me on a wild goose chase, I drove from the Woodridge store to the Lombard store on to the Orland Park store and finally ended up at the Joliet store, and every time I’m told the item is out of stock although I made sure the previous store called ahead and talked live to someone in the Computer Dept. to make sure the Laptop is in stock and to hold one under my name.

Well let me just say that “BEST BUY PERSONEL INCLUDING STORE MANAGERS ARE A BUNCH OF MENDACIOUS AND BUNGLING FOOLS” from the folks in the Woodridge computer department to the idiots at Lombard and Orland Park stores (Brian was helpful but clueless), to Ian (Manger) and Stephanie (Computer Dept.) at the Juliet store whose Customer Service skills are severally lacking. All were oblivious to the features and specification of the goods they are selling, (which by the way is printed on the side of the manufacturer’s packaging), they had no idea what they have in stock, and as far as I’m concerned the Best Buy Computerized Inventory System can’t keep track of the fingers on one hand, which makes me speculate on how many millions is Best Buy losing in misplaced inventory?

At the end of the day I drove over 100 miles, after which I decided “I’m the bigger fool” for giving them another shot at my business, LESSON LEARNED.

The sad thing is, in this economy where fewer retailers in the field, will only encourage a sub par vendor such as Best Buy (WORST BUY) to further mistreat and take advantage of the consumer.

SO BEST BUY … EITHER CRAFT A DISCLAIMER SUCH AS “THE COMSUMER WILL BE DEALING WITH YOU AT THEIR OWN RISK, TIME AND MONEY ” OR BETTER STILL DO US, THE COMSUMER, A FAVOR AND GET OUT OF THE RETAIL BUSINESS ALL TOGETHER FOR GOOD?

Disclaimer
This article was submitted by one of our readers. Penciltrick cannot make any claims as to its authenticity but the article was accepted on a good faith belief that it is an accurate and truthful account of the events listed.