Buyer Beware at Canadian Tire Calgary
This is a case of “BUYER BEWARE” at Canadian Tire (Calgary Store #419, 64th Ave & Deerfoot Trail N.E, Calgary, Alberta). You need to look really closely at AND FOR the fine print before purchasing anything from them. And good luck finding the fine print disclosed anywhere except may be in an advertising flyer that goes directly from the mail box to the recycle bin.
Here’s my little story:
Apparently Christmas decorations were on sale a few days before and after Christmas with a “no returns policy” on them. No where on the shelf was that posted or highlighted. As well, it wasn’t disclosed on the receipt that the sale was final. All the receipt shows is the normal return/exchange policy (which I complied with -original receipt, original packaging, unused).
One of the items I purchased was not suitable and I tried to take it back (within 6 days). Upon entering the store, I now noticed signs posted around stating absolutely NO RETURNS accepted on “Class 51″ Christmas decorations. Oh, oh, did I buy a Class 51 Christmas decoration? I don’t know, I hope not. I ended up waiting in line for about 10 minutes to find out that I AM the unlucky owner of a Class 51 item.
I contacted the 1-800 Canadian Tire customer service number to find out whether this contradiction to the returns policy stated on the receipt was valid; I was directed to the disclosure in the advertising flyer.
Judging from other blogs and complaints, Canadian Tire continues to have a problem with adequate and accurate disclosure of prices and return policies.
Such a crappy experience! I will definitely go somewhere else where they work harder to keep their customers informed and satisfied.
D. Christensen, Calgary
Disclaimer
This article was submitted by one of our readers. Penciltrick cannot make any claims as to its authenticity but the article was accepted on a good faith belief that it is an accurate and truthful account of the events listed.