The Consumer Complaints Blog

Here’s an update from the person who sent a complaint about Enbridge a while back. The original post is here.

We continue to experience difficulty with billing from Enbrige.

Since moving to our new home in October we have not received a bill from Enbridge. We notified the company of our change of address, called Enbridge and spoke to Aly (from Direct Energy) and and Ms. Eileen Campbell (ombudsman from Enbrige) about this matter. When my husband spoke to an Enbridge rep, and to Aly we were told that Enbridge was experiencing difficulties with their billing process and that we shouldn’t worry about this. It has now been 3 months since we moved in and still we have not received a bill. We were given what we believe is our new billing number and I have sent 2 cheques to Enbridge. One of the cheques has been cashed by Enbridge the other has not. Of course I have no idea if my account was credited.

• Although we were told ‘not to worry’ it is very disconcerting and we would like this matter dealt with as soon as possible. We do not want to receive a huge bill in the mail that we will be unable to pay.
• Also, although we were assured by Aly from direct Energy and Eileen Campbell from Enbridge that the previous account from our former address had been cleared and that we now have a “0” balance we have yet to receive a copy of that bill.
• Is this normal?

Disclaimer
This article was submitted by one of our readers. Penciltrick cannot make any claims as to its authenticity but the article was accepted on a good faith belief that it is an accurate and truthful account of the events listed.

I bought a TV. I paid for a warranty. It has been four months and I still do not have a warranty. They say it’s in the mail. The company doing the warranty, Bankers Trust Group of Florida says they have not been paid. Global Closeouts also seems to be doing business has Close Out City, Enable Holding and/or Ubid. In the store Bob and Jason say they can do nothing. A long distance call on my dime to Jim Potts has had no effect. These people do not seem to care about the customer once the customer is out the door. I fear they will move/close before I get my warranty.

Disclaimer
This article was submitted by one of our readers. Penciltrick cannot make any claims as to its authenticity but the article was accepted on a good faith belief that it is an accurate and truthful account of the events listed.

I remember a while back Steven Harper stating the price of food will not go up due to the recession. Well I am guessing about a year or so ago, manufacturers changed their packaging of most all food products. I wondered why they were doing that. The reason for it was they have cut the quantity of food per package to a little more than half the size it used to be, and charge the same price or a little more for it. So sure the price of food didn’t go up much, but the amount you get for the same price was cut in half. They did it a sneaky way, little by little, in hope that people would not notice. Do they think we are all idiots or what? This really makes me furious!! It’s not only in grocery stores either, it’s in restaurants. Tim Horton’s for example. The price of a measly little tim bit has gone up 6 cents in about a year, and the size of them has been cut in half. Have you noticed that fitting 40 tim bits in one of those boxes is not nearly as hard as it used to be? When you got them before you couldn’t close the box it was so full, now there is room to spare.

Disclaimer
This article was submitted by one of our readers. Penciltrick cannot make any claims as to its authenticity but the article was accepted on a good faith belief that it is an accurate and truthful account of the events listed.

As so many others on your site, we too have received terrible customer service from Sears.

We purchased a fridge from their outlet store in 2006. In the first few days of November 2009, we noticed that the fridge wasn’t working properly & then it just died. We contacted Sears and were told that certain parts were under 10 year warranty & a technician would be sent out to determine whether our problem fell under that warranty.
He did show up a few days later & determined that the parts of the fridge that weren’t working were under warranty & that he needed to order them.

Well, guess what. One of these parts was on back-order. They needed to order it from the factory.

“We’ll call you when the part comes in to schedule a time for me to come back.”, he tells me.
We waited for weeks for this call & never got it.

I had to call Sears, my husband also called from work and each time we were asked the same questions & then tranferred to someone else that asked us those exact same questions, which in the end they were never able to help us or we were put on hold for a disgustingly long time (after which, of course we hung up.)

We were finally given a tentative date of December 16th for the technician to show up, but the day before I had to phone to find out if anyone was actually going to show up and I was told that the part still had not arrived and that our new tentative date was for January 27, 2010.

We have been on the phone with many different people in Sears at various levels asking what they are going to do for us, that we have been without a fridge for so long & that if we wait until January, it will be 3 months with no fridge. Perhaps they could lend us a fridge to use as the Christmas holidays are approaching? “Sorry, I can’t make that decision” was the response a couple of times.We finally found someone who kind of felt bad as she listened to my story, but the best they can do is send me a gift certificate for $50.00 (which we have yet to see).
Another lady promised to send an emergency email to the service department asking for a loaner fridge and promised to phone us the next day, but we are still waiting for her call. She also told us that they would start looking for the part locally and I asked her why they hadn’t thought of that sooner. No response.

I then suggested that I would go out and buy a new fridge somewhere else and send Sears the bill, but she told me that Sears probably wouldn’t pay that bill.

I thought that if you bought something from Sears you would avoid the hassles that you would expect from smaller stores, but I have since realised that Sears doesn’t care about customer service anymore.

Signed,
Still waiting

Disclaimer
This article was submitted by one of our readers. Penciltrick cannot make any claims as to its authenticity but the article was accepted on a good faith belief that it is an accurate and truthful account of the events listed.

I had recently had a bad experience with the Service side of Vickar Community Chevrolet in Winnipeg Manitoba.

I had made 3 appointments to get warranty work done on my vehicle, and had the first appointment canceled because when i called earlier that day to see if i had rent-a-car coverage with my warranty. The gentleman on the other end said ” we don’t have any technicians here at that time”
to which i replied ” why would you make me an appointment at that time if you don’t have any staff there?”
He had no answer but apologized and re-booked me for the following week, which was completely fine with me.

The next appointment i had my father drop off the car two hours earlier than my previous appointment time. He was sent away with the explanation that ” the work that we need to do on your vehicle will take too much time to complete before the end of the day”. I just didn’t understand why they didn’t put me in a rent-a-car for that one night?? considering the fact that my warranty covers a rent-a-car if my vehicle is tied up over night.
So when i returned home that night after work to find my vehicle in my driveway, i was not impressed.
I picked up the phone and let Vickar Community Chevrolet know that i was very unimpressed with there service that they have/haven’t provided to me. they then apologized again and re booked me for the following Tuesday.

When i came in on Tuesday morning there was a line up of cars so i parked in the parking lot because if i would have lined up i would have been blocking the entrance to the dealership. So while inside i waited for 10 minutes before a “service advisor” spoke to me and asked where my car was. I told him it was out in the lot because i couldn’t park behind the other vehicles for the reason that i would be blocking the entrance. Well he didn’t understand that i guess and told me to park there anyway and wait till someone let me in.
8:30 rolls around and I’m finished with the paper work and now sitting in a small room with 10 other people which they called the “lounge”. After waiting for a whole hour for my shuttle to take me home i realized that i might be waiting a while. So in that instant i called a friend to come pick me up because now i was teetering on being late for work. My friend showed up so i went to the front where i had given my name for the shuttle and told them that i had got my own shuttle and if the shuttle wasn’t in operation when i come pick up my car could they please let me know. By the time i had gotten to work i was 30 mins late.

1:30 pm i get a call from the “service advisor” that my vehicle had been checked over and is ready for me to pick up. I asked him at that point if he could check the pressure in my back passenger tire because for a while it was loosing pressure. He agreed and he said he’d call me back after that was done.

4:00 pm i get a call again from the “service advisor” telling me that everything was complete for what they could do for that day and they can get the shuttle to pick me up. I asked if they could pick me up at 530 because I knew that they close at 6 and i could get off work a little early to pick up my car. He “advised” me that the shuttle could not pick me up at that time because ” they don’t run at that time”. I replied ” why don’t all of your services run within your hours of operation?” He didn’t have an answer for me. I told him i would try to get out of work early and be ready for the next available shuttle.

So when i finally arrived at the dealership that night i found out that they had only lubed the gear shifter and glued a piece in my trunk. ya that’s it! the whole day and they glued and lubed something!
At that point i told him to cancel everything he had ordered for my vehicle and that i was done doing business with this service dept. and that I’ve had the worst experience dealing with them than i had had anywhere else that offers customer service…including fast food!
He then went and spoke with his manager and they cleared everything up so that i wouldn’t be charged for anything that they did on my vehicle that day. (first decent thing they’ve done for me)
After, he reminded me that the tire that was loosing pressure wouldn’t be covered anywhere else but Vickar. I declined the offer and told him i still was not going to be having any service done here. He gave me my keys and i walked out to my car…but to only find one more surprise.

I let my vehicle warm up and then backed out. But when i backed out of the spot i heard a strange almost rubbing noise. I thought it was just the parking lot and i was going to try it on the road and see how it sounds. Nope, still the same noise. I put my four ways on and got out of my vehicle, walked around to the back and discovered that they had put a donut on my vehicle!

I got back into my vehicle and reversed it back to the service doors and walked inside and exclaimed “HEY WHO AUTHORIZED YOU TO PUT A DONUT ON MY CAR!” (and even when we went over the work order and he told me nothing of them replacing my tire with the donut.)
He told me ” well the tire was in the trunk”.
“no it isn’t, why would i be back in here if it was!!!”
He then ran to the back and rolled out my tire and rim for me.
“and now you can go put it back on my car” i said.
So then he got a technician to take my car into the back and put my tire back on and my donut back in my car and i was out of there.

At no point throughout this whole ordeal was i ever offered any type of compensation for my wasted time and money. All i wanted was my vehicle and needs to be taken care of…which it was certainly not.

…. a side note is that i am 22 years old. wonder if that had anything to do with it.

I also wanted to add that i had a great experience buying my vehicle from Vickar Community Chevrolet in Winnipeg. Its just too bad the service side of business cost them all of my business.

Disclaimer
This article was submitted by one of our readers. Penciltrick cannot make any claims as to its authenticity but the article was accepted on a good faith belief that it is an accurate and truthful account of the events listed.