The Consumer Complaints Blog

4 Responses to “Consumer Protection Sites in Canada”

1. Bruce Buell Says:
   November 20th, 2007 at 2:15 pm

   I am interested in finding someone in Canada that can purchase and ship Crown Royal Limited Edition to me in Austin, Texas. Anyone know of anybody that can handle that request on a regular basis?

2. Benoît Gamache, Attorney Says:
   March 5th, 2009 at 6:47 pm

   To whom may it concern,

   Enclosed please find an Important public notice to forward to your members, which are reknown (Graphic Designer) to be consumers of Epson Inkjet Cartridge products. Your members are may benefit from the present nationwide class action settlement.

   NOTICE:

   PRESS RELEASE
   (For an immediate release)

   Notice of Settlement of Class Actions against Epson Canada Ltd
   (In the case of Inkjet Cartridges)

   On March 3rd 2009, the law firms, BGA Barristers & Solicitors LLP and Woods LLP have finalised the settlement of 2 Class Actions against Epson Canada Ltd (“Epson”). These law suits were filed in, on behalf of petionners Julien Grégoire (court file 200-06-000058-050) in the Superior Court of Québec, District of Québec and Craig Jeffrey (court file 06-00-034170) in the Superior Court of Ontario, District of Ottawa.

   This settlement, which has been reached without any admission of liability by Epson Canada, is made on behalf of all Canadian consumers of Epson Inkjet cartridges for Qualifying printers, excluding all residents of the provinces of British-Columbia and Manitoba.

   This settlement has been approved on February 4th, 2009 by the Quebec Superior Court (Honourable Yves Alain S.C.J) and by the Ontario Superior Court of Justice on March 3rd 2009 (Honourable Robert Smith S.C.J).

   The settlement provides that all individual members of the class may receive one of the following benefits for each Epson Inkjet printer specifically identified in the settlement, and purchased between November 1, 2002 and September 1, 2006:

   · a $45 credit in the form of an E-Store code, which would be valid for twelve months,

   · the sum of $20, payable by cheque, and a $20 credit in the form of an E-Store code, or

   · a one-time 25% E-Store discount to a maximum value of $100.

   To obtain additional information pertaining the Settlement, to obtain the list of Qualifying Printers, or to obtain and/or fulfill a claim form, all consumers can contact the “ Administrator of all claim” Rust Consulting inc. by email at epsonclassaction@rustconsulting.com or by regular mail at:

   Rust Consulting, inc.
   Administrator of claims
   « EPSON Canada Class action»
   625 Marquette Avenue, Suite 880,
   Minneapolis, MN 55402, USA,

   Consumers may also consult the web site http://www.epsonsettlement.ca to obtain any additional information, and to complete an “online claim form” to register your claim

   In all cases, all claim forms shall have been sent to attention of the administrator of the claim, at the latest on June 4th 2009

   Class counsel
   BGA BARRISTERS & SOLICITORS LLP
   Benoît Gamache, Esq
   Toll free: 1-877-90-7446
   Fax: 1-866-616-0120
   legal@bga-law.com

3. Ron Campbell Says:
   March 15th, 2009 at 11:44 am

   Please send copy of Online Claim form. Website doesnot open to print off copy to fill out.
   Thanks

4. ilya Says:
   March 23rd, 2010 at 3:31 am

   Hi there.

   I’m fighting for my rights to get what I was told I would get from the famous Apple store. Can you suggest my further actions?

   About a month ago we went to a local store and were told that Refurbished Macs are available for a cheaper price and will have all benefits new machines have….and they were right, it was cheaper and had what new Macs had – yellow tinge.

   So, a week later first machine arrived. I picked it up from FedEx and brought it home. There was several stuck pixels and the yellow tinge. I grabbed the box and rushed to a local store where I was asked to contact Apple customer support, since this unit was purchased online. I spend 1.5 hour on the phone explaining my problem and was told that there were LCD anomalies, which were normal for this kind of displays. The store was closing and I had to call Customer Support the next day and spent another hour before they agreed to replace my iMac.

   So we packed everything, and I brought it to UPS.

   In a few days new machine arrived (picked up 12 kg box from FedEx) and it had yellow spots on the bottom of the screen. I phoned Apple again and they agreed to replaced it once again. We packed it and shipped through UPS.

   Few days later the 3rd machine arrived – was picked up from FedEx and again, the display had the same problem as the previous one.

   I phoned Apple again, spend another hour on the phone and a customer relation agent was assigned to me with known phone extension, etc.

   She suggested me to go with a LCD panel replacement. I was concerned that new machine with replaced screen sounded suspicious, but was assured that since it was my third computer, refund would be provided if there were problems. OK! We ordered the part and in a few days my local store representative called and asked to bring iMac for a repair.

   Few days later they called and asked me to pick it up. That’s what I did, and guess what??? The tinge is still there – now its covering 1/5 of the screen on the left. OK! I phoned Apple Agent, who has been working with me and she asked me to send a picture. One hour later she called me and told that she spoke with engineers and they said that this yellow tinge is within the specs and the known issues with yellow screens are about the whole screen being yellow, not a part of it. WHAT!? Supervisor on the phone. He is saying the same thing, that technical department looked at my pictures and are positive that this is within specs and he maybe, may be able to schedule me for another screen replacement. I said: I want a refund, I want my money back – he says: I can’t give you that. – Why? – Because it’s been repaired already. – But, I specifically asked if that could be a problem in a future, if I would want a refund. – Well, I don’t know much about it, what I can do is look at your situation and call you back this afternoon or evening…

   That was 20 hours ago. (3PM EST, Mar22,2010)

   P.S.

   On the website, all iMacs presented do not have any yellow spot. It doesn’t say anywhere that products may be different from what you see. Product should comply with a certificate issued under their company act and I really don’t think, that it says that yellow pee-spots may present.

Leave a Reply