If you’re sending to North America the best place I know of is http://www.416-florist.com/ They always have great specials and can send anywhere in the US or Canada. You seem to be from NZ so I don’t know anyone there.

My husband isn’t what I would call cheap (well, except apparently when it comes to flowers). I have top notch vacations, beautiful jewelry, and anything a girl could want… except apparently flowers on Valentine’s day. I did however get stems. Dead stems with no bloom in site.

He ordered a rather inexpensive (read: CHEAP) gift from 1-800-FLOWERS (his fault, not theirs), but what we at the office deemed a totally inappropriate gift for a wife in photos on the website was a JEWEL compared to what arrived in the cardboard box.

The $1.00 store teddy bear was ratty, but nothing could prepare me for the “flowers”. What was supposed to be miniture roses was actually 4 dead stems with dead, curled leaves. All of which were put into florists foam that was dry and crumbling. I went from being 100% ticked at him for being incredibly cheap, to laughing hysterically.

The operator (btw, if you are working a phone that requires you to speak English then you need to actually be able to speak English) was insulting and unhelpful. I confirmed to her what it was supposed to look like, but then she said “I know what your husband TOLD you he sent you.” I replied that my husband THE DR. had no reason to lie (after all, I know what he ordered, it was pretty pathetic, but at least it was alive and had 4 blooms). What I have is dead, dead, dead. Supermarket flowers are 1000 times better than this junk.

I had both been promised that I would be getting a new bouquet on Feb. 15 that was an upgrade (hey, great Valentine’s, a day late). Well, after hours on the phone and speaking with 2 operators, 2 managers, and a guy at corporate, the operator that took my call SCREWED UP and there will be no delivery today. Now they are promised for tomorrow. I doubt I’m getting anything.

I too tried 1800flowers for a second time and again they delivered poor quality and bad cuustomer service. Since I was travelling I had flowers delivered for Mothers Day. Delivered on the correct day, although at 7pm. By the next day they were drooping and with 3 days all the flowers were dead. When I returned from my trip I found out about the poor quality and contacted 1800flowers. I was told “sorry”, it’s past 7 days.
I will never order from them again and advise anyone else to stay away.

I received the delivery confirmation email and then contacted support. After many back and forth emails, they only thing they did was offer an apology and a refund (after demanding one).

Horrible customer service.

So a year passed, I was out of town on Valentines and decided, hey let me try this again. BIGGER MISTAKE. I ordered two dozen roses in a vase, with a box of chocolates. Well…the chocolats showed up, along with a stuffed animal (bear) but no roses. So I called right away, was on hold for 20 minutes on the 14th, no one ever picked up. I called again on the 15th, twice, same thing.

I finally get in touch with them this morning. And guess what, they offered me 20% of the order amount as refund. But I didn’t get what I ordered??? They say, well you weren’t suppose to get a stuffed animal (bear), but we sent that instead, so that replaces the value of the vase and some roses, so we can only authorize a 20% refund. His supervisor wouldn’t get on the phone, she told him to relay this to me.

I then called their corporate headquaters in Carle Place, Long Island. Was put on hold, for 15 minutes, then disconnected. Never actually getting to talk to someone.

So, I’m on a one man mission to get the word out. If they refuse to give me 100% refund, well I’m going to get my satisfaction and then some by letting as many people as I know about how poor the service and products are at 1800FLOWERS. Do yourself a favor, use your local florist, and support the neighborhood small business.

Thanks

Dennis