Comments on: 1800Flowers.com Sucks

By: Denise

Denise — Sat, 19 Mar 2011 23:45:52 +0000

1800 flowers totally suck. I ordered for same day delivery and it was not delivered at all. They offered me two options redelivery tomorrow or refund..If I am paying for same day delivery what good would it do me tomorrow. I would never use or refer them to anyone who ask about them. Why have same day deliver option if this company obviously can not provide that service. Save your money and the headache.

By: Dissatisfied Customer

Dissatisfied Customer — Tue, 15 Feb 2011 22:04:57 +0000

Don’t ever use 1-800flowers. Didn’t deliver flowers on valentine’s day. They didn’t contact me. I had to call them. Couldn’t get through. Finally did around 7 pm. The customer service rep was an a**. He told me I could have free shipping for delivery on 2/15 or cancel my order. I asked why the flowers couldn’t be delivered on 2/14 and he said “I don’t have time for this; tell me which option you want.” I said, “no, you tell me why they can’t be delivered on valentine’s day” and he hung up on me! I couldn’t get through to them so I sent an email. No response. I finally got through to them today, 2/15. They agreed to send the flowers for free today, but he damage is already done. I’ll never use 1800flowers again.

By: Keith Devlin

Keith Devlin — Sat, 12 Feb 2011 14:40:00 +0000

I used 1800flowers regularly for over ten years, first by phone then the web, and was satisfied until this year, when TWO orders within six weeks failed to be delivered on the right day, and customer service simply blew me off. They have clearly grown large enough to feel secure that it is not worth their while keeping their quality of service high.

By: Linda

Linda — Thu, 09 Dec 2010 20:37:11 +0000

PEOPLE!!!! STOP USING WIRE SERVICES!!!! IT’S YOUR FIRST AND BIGGEST MISTAKE!!! ALWAYS DIAL YOUR FLORIST DIRECT!!! WE ALL HAVE INTERNET AND PHONES AND IT’S MUCH SIMPLER AND MORE PROFITABLE FOR ANYONE TO DO IT THIS WAY THAN TO USE ANY FORM OF WIRE SERVICE. YOU ARE BEING CHARGED UP TO 30% MORE AND IT ALL GOES INTO THEIR POCKETS, NOT TO YOUR FLORIST WHO MUST WORK WITH A MINIMAL AMOUNT TO MAKE YOU HAPPY….I KNOW, I’VE BEEN A FLORIST FOR 20 YEARS….HOPE THIS INFO HELPS.

By: Editor

Editor — Tue, 13 Apr 2010 16:16:05 +0000

Hi Dave,

If you’re sending to North America the best place I know of is http://www.416-florist.com/ They always have great specials and can send anywhere in the US or Canada. You seem to be from NZ so I don’t know anyone there.

By: Dave Bloom

Dave Bloom — Tue, 13 Apr 2010 09:26:42 +0000

Is it possible for you to (or anybody else) tell me what is the best place to deliver flowers? All the pages I have seen want too much delivery costs.

By: Josh

Josh — Fri, 19 Feb 2010 02:04:36 +0000

They are terrible. Awful. Even after I correct a spelling error they tried to send it to a wrong name and then claimed that it was my fault. The customer center crew is about as unhelpful as they come. Never ever again will I order with them.

By: Rhonda

Rhonda — Mon, 15 Feb 2010 23:26:56 +0000

First, let me start by saying that, if like my husband, you use 1-800 Flowers, you may save a few dollars, but you will pay for it… forever.

My husband isn’t what I would call cheap (well, except apparently when it comes to flowers). I have top notch vacations, beautiful jewelry, and anything a girl could want… except apparently flowers on Valentine’s day. I did however get stems. Dead stems with no bloom in site.

He ordered a rather inexpensive (read: CHEAP) gift from 1-800-FLOWERS (his fault, not theirs), but what we at the office deemed a totally inappropriate gift for a wife in photos on the website was a JEWEL compared to what arrived in the cardboard box.

The $1.00 store teddy bear was ratty, but nothing could prepare me for the “flowers”. What was supposed to be miniture roses was actually 4 dead stems with dead, curled leaves. All of which were put into florists foam that was dry and crumbling. I went from being 100% ticked at him for being incredibly cheap, to laughing hysterically.

The operator (btw, if you are working a phone that requires you to speak English then you need to actually be able to speak English) was insulting and unhelpful. I confirmed to her what it was supposed to look like, but then she said “I know what your husband TOLD you he sent you.” I replied that my husband THE DR. had no reason to lie (after all, I know what he ordered, it was pretty pathetic, but at least it was alive and had 4 blooms). What I have is dead, dead, dead. Supermarket flowers are 1000 times better than this junk.

I had both been promised that I would be getting a new bouquet on Feb. 15 that was an upgrade (hey, great Valentine’s, a day late). Well, after hours on the phone and speaking with 2 operators, 2 managers, and a guy at corporate, the operator that took my call SCREWED UP and there will be no delivery today. Now they are promised for tomorrow. I doubt I’m getting anything.

By: Robert Hernandez

Robert Hernandez — Fri, 16 Oct 2009 17:38:32 +0000

1-800-Flowers.com is a horrible website. Their site wouldn’t accept my valid credit card, despite my use of several different browsers. When I finally caved and talked to a “service” rep, after 15 minutes of more nonsense, my card was again denied due to too many failed attempts to use it previously. The only reason I was using them was because I had a gift card, which I think I’ll now throw away because there’s no way in hell I’m ever going to try to use this site again. You’d think a company with .com in the name would have a functional webpage…

By: Joe Parrino

Joe Parrino — Sun, 10 May 2009 03:14:34 +0000

1 800 FLOWERS SUCKS THE BIG ONE……USE FTD I’M ON HOLD AS I WRITE THIS AFTER DELIVERY CONFIRMATION (THEY WERE NOT DELIVERED) AND I WAS BILLED .SORRY NO FLOWERS FOR MOTHERS DAY MOM. IF I COULD PUT MY HANDS AROUND SOMEONES NECK RIGHT NOW!! DO NOT USE THIS MEXICAN BULL SHIT COMPANY PLEASE,SAVE YOURSELF ALOT OF GRIEF.I HAVE BEEN ON THE PHONE THE BETTER PART OF THE DAY.