3-Day Blinds
3-Day Blinds does not honor their lifetime warranty. Here is an illogical quote from 3-Day Blinds re my request for warranty service.
“You have a limited lifetime warranty on your blinds. The warranty is for the lifetime of (t)he blinds and not the lifetime of the consumer. Chipping, discoloration, warping and peeling of the paint is considered normal wear and tear.”
The warranty on my invoice specifically states that “There is no time limit to this warranty.”
There is no mention of lifetime of the blinds, which presumably ends when a defect occurrs.
Also, I was verbally told that chipping and peeling and cracking of paint was covered.
Disclaimer
This article was submitted by one of our readers. Penciltrick cannot make any claims as to its authenticity but the article was accepted on a good faith belief that it is an accurate and truthful account of the events listed.
August 3rd, 2010 at 6:13 pm
Hi. As the new VP of Customer Satisfaction for 3 Day Blinds, I want to express my concern that you were not satisfied with the quality of your product, and would appreciate an opportunity to resolve any of the related issues you may have. I can assure you that all of our custom blinds, shades and shutters are manufactured with the highest quality components and materials in 3 Day Blinds’ state-of-the-art factory. All of our products are covered by a Limited Lifetime Warranty, so if you are experiencing problems with your product, please give us the opportunity to live up to our promises.
Please call my customer service team at the following numbers if you have any support needs, or, if you prefer an on-line dialogue we’ve just launched on-line Chat via our website to support you as well.
Customer Service: 888-234-3329
Appointments and sales: 888-966-3329
Website: http://3dayblinds.com/
Warm Regards,
Jeff Miller, VP Customer Satisfaction
3 Day Blinds