Comments on: Best Buy Sucks at Customer Service

By: bev

bev — Fri, 09 Apr 2010 21:48:07 +0000

Don’t buy a TV from Best Buy Toronto.
If you have any problem that requires a Service Call expect to wait at least a Month to get the Geek Squad to fix it.
They are always “backed up”.
I did suggest that if they are that busy,perhaps they should hire more people.
Never again!!

By: Robert

Robert — Tue, 16 Feb 2010 00:13:42 +0000

Here is once again another coverup by Best Buy. The Best Buy system allowed a completely differnt user to register with my e-mail account for Rewards Zone. When I asked the Best Buy Customer Service person that my e-mail address was being used and unauthorized in their system by another individual, they told me they could not remove it due to privacy rules. That was they wanted to call the other individual for their authorization to remove my e-mail account from their record in the Best Buy system.
This was the most rediculous thing I had ever head. When I asked to speak with the Supervisor, a woman Pam came on and said they had to go to Corporate to have the e-mail address removed. The Best Buy system is just full of flaws and was most likely hacked by an outsider. This is BAD news for all Reward Zone customers and customers in general with Best Buy. RETURN all your goods ASAP. Do not let Best Buy Customer Service tell you they cannot fix records or they cannot connect you to anyone. This is the end of my shopping at Best Buy. The place is disgusting.

By: SWC

SWC — Fri, 29 Jan 2010 18:39:48 +0000

The item I got in the mail today was indeed the Blu-Ray I ordered. The tracking # on the package doesn’t match the one on my electronic invoice, no wonder I couldn’t track it. Packing slip still showing price of $32.99 charged to my gift card.

Decide to check my bb.ca accnt one last time before calling customer service. Invoice is still fubared showing $20.99, however, my gift card is FINALLY refunded the difference which was still owed to me.

A rather annoying series of inconveniences to say the least. They got everything perfect with my 1st online order, I just can’t understand why they dropped the ball for the following 2 orders I placed afterwards. Think I’ll just wait until the next time I’m at the nearest store and use my gift card in person there. Damn good thing there’s no expiry date on it.

By: SWC

SWC — Thu, 28 Jan 2010 23:02:32 +0000

My first experience at ordering “BestBuy Exclusive” Blu-Ray movies from BestBuy.ca was great. I pre-ordered the new StarTrek movie a few weeks before release, got e-mail confirmations that the item was shipped-out on a Wednesday before the movie’s release date and I even received the package via Canada Post a full day before it’s even supposed to be on store shelves! Great! I figured I saved myself a 3 hour drive to a neighboring province (we don’t have any BBs in my province and the only one which will be built by the end of 2011 will STILL be over 2 hours away) and got great service.

That’s where the fun ended. I decided to pre-order their BB Exclusive edition of Chuck:Season 2 on Blu-Ray since I read rumors via various forums online that the 3D glasses would only be sold with versions available at BestBuy. The pre-order was done on Dec 18, so I figured at the very latest, I’d receive a shipment confirmation e-mail Dec 27 and get the product in time for its retail release date of Jan 5. Dec 27, no e-mail. Dec 30, no e-mail. Jan 3, no e-mail. I am wondering wtf is going on. Call BB Customer Service and am told they see my order in the system and confirm a copy is in-stock at the warehouse, reserved for me and will “ship out soon”. Jan 5, I log in to my accnt on bestbuy.ca and notice “Out of Stock” on my order.

I call up Customer Service again and am told they couldn’t ship my order because the warehouse ran out of stock. They had no idea when they’d be getting more stock. I complain that I was told earlier that a copy had been guaranteed for my order. They said whoever I was talking to “didn’t know what they were talking about since we would NEVER make such claims to a client… we have no way of guaranteeing stock at our warehouse”. Great. Decide to wait until Jan 8, still “out of stock”. Jan 11, bestbuy.ca showing out of stock yet “11 remaining”.

I recalled reading during boxing day sales that this meant the items WERE avail. at the warehouse and could still be ordered. I figured, great, I’ll be getting a shipment e-mail within 24 hours. 3 days later, STILL no shipment, I give up. Cancel order. Find out Amazon.ca has the glasses, place order, 2 days later, I have the item in my hands. Now THAT’S SERVICE!

Immediately decide to pre-order BB’s Exclusive MJ: This Is It blu-ray on Jan 13. This time I get an e-mail Jan 19 saying the item was shipped out. I figure, alright, I’ll get it by its release date of Jan 27. Notice the following day that bestbuy.ca is now listing the item for $26.99 instead of $32.99. I call Customer Support and am told my Gift Card balance would be refunded the difference within 24 hours.

The following night, my balance still isn’t adjusted. I decide to wait a few more days. Still no adjusted. Call them back Jan 23, they confirm their system is showing the adjustment, tell me to wait. All this time, the electronic invoice for my order on BB.ca shows the item was shipped Jan 19 but the price is still $32.99. Jan 25, I get fedup and call them back. They FINALLY update my invoice… only to show the shipment date as Jan 22 instead of Jan 19?!? WTF?!?

When I inquire about this, they “have no idea why the date would have changed”. Jan 27, still didn’t receive anything. Check my invoice and now the price is showing as $20.99 yet my gift card is still showing a charge of $32.99… WHAT IS GOING ON?!?!?!? So here we are, Jan 29. I finally get a delivery notice card in the mail and will see if my order is finally in tomorrow at Canada Post outlet. I am awaiting other items and fear what I received is NOT my Best Buy order. STILL, my gift card has yet to be refunded the difference.

I’ll place another call to Customer Service tomorrow if my order still hasn’t arrived. Oh yeah, the tracking # they listed on the invoice? Doesn’t work on Canada Post, UPS, Fedex, Sameday, Purolator, DHL, etc. it’s a magical mythical tracking # that must be valid only in a land of leprechauns and unicorns. I’ll be inquiring about that as well during my call tomorrow since I’m sure I’ll end up having to call them again anyway to resolve the gift card issue.

What a gang of moronic f**kwits! Screw ordering from bestbuy.ca, I’d much rather drive the frickin 6 hour roundtrip and just pick the damn item off the store shelf instead from now on. At least I know I’ll be getting it the day it’s released for the price it’s advertised!

By: Mike

Mike — Wed, 20 Jan 2010 19:56:04 +0000

any good and effective avenue to file complaints toward BESTbuy Canada. Their service really sucks.

By: Janice

Janice — Fri, 11 Sep 2009 00:54:28 +0000

Best Buy Canada has lost all of my business. Store managers can chose to exchange unopened merchandise with receipts after 30 days. I think they should especially when their employee said it was the correct adapter for a Mac. I trustingly put it aside until the new school year when I would need it to attach a new computer to an LCD projector. When I lent it to my more Mac savvy son, he saw that it was not the correct adapter. I immediately went to the store and asked for an exchange of the unopened package with receipt. It was 84 days. No discretion is used at Newmarket BB. Axxm, Sales Manager, chooses to ‘follow the policy’ posted up high on the wall.
I am left with a $40.00 adapter that is worthless to me. I wish I had checked the internet to learn about Best Buy complaints. Their reputation is not healthy. Staples, on the other hand, is always willing to listen to the situation and try to accommodate.
Tomorrow, I will try the General Manager and let you know.

By: Doug

Doug — Fri, 08 May 2009 15:15:33 +0000

Last night I ordered a product on Best Buy Canada’s website. It was a great deal. They canceled my order because they said it wasn’t in stock. I called and they replaced the order at the same price. Just now got off the phone with BB customer service who said the order has been canceled because they had the wrong price on it – their problem not mine. I don’t even think that’s legal. The amazing thing to me is that the company will spend millions to get me to shop there and then are willing to loose my business (over $2,000 a year over the last few years) over $160 discount that was their mistake not mine.
I will not be shopping at Best Buy or Future Shop in Canada again.

By: Royally P.O'D

Royally P.O'D — Tue, 24 Feb 2009 01:28:13 +0000

Some good stories and I have giving up on these people.

Here is my waste of email I sent to them..This was actually sent a few hours ago.

I have been buying at bestbuy for years and my last 3 visits to the store have been well below par, actually mediocre.

My first problem, I went to Bestbuy, to purchase a TV and Satellite system. I couldn’t purchase the Satellite system because there were none in stock and they wouldn’t let me order one. Therefore they told me to call back on Tuesday to see if the shipment arrived. Tuesday arrives, so I call the store to see if they had received any. The clerk had told me that they don’t sell any because it is illigal to sell them.. That’s news to me, someone should call Bell and tell them not to sell Satelittes.

I then checked the bestbuy website to see if another bestbuy had any in stock. One did so I called, and the clerk told me that last years model was on sale for $299 and they had one left. Great, so I drove an hour and 15 minutes to be disappointed once again, they couldn’t sell it to me for $299 and it was actually $599, $100 higher then the newer model.. Makes sence?

Today I get my Valued customer email. I was interested in the pre-Sale for Killzone 2 on the ps3 at 10% off IN STORE between 6pm-9pm. I go to the store and get fed more BS, “we are not allowed to do pre-sale”. WTF? What is this a mickey mouse corporation?

Hopefully you will get back to me as I have to pay full price for a game when I was supposed to get it at 10% and use my rewards zone money and online you don’t except that money.

By: sdawson

sdawson — Sat, 24 Jan 2009 16:59:35 +0000

Best Buy Canada accepted an Order to ship item and has taken more than a month to ship it. They blame the Canada Post and will not give a refund until all the investigations have been done. Which can take over 2 months. In the meantime your credit card charges keep accumulating and when called they said they cant do anything and asked to refer to the terms and conditions.

Watch out in future when you buy online from best buy. Their customer service sucks and they use the size to bully you into not paying for quite sometime.

By: Timothy

Timothy — Thu, 08 Jan 2009 16:49:31 +0000

Here’s a complain we filed regarding a Viper 160XV Remote Car starter. It doesn’t look like Best Buy will resolve this, in which case we will not shop there in future. These business practices are borderline fraudulent:

A Viper 160XV remote car starter was purchased on December 22, 2007 for $211.99 including tax with a credit card. It was installed on January 19, 2008 for additional charges of $153.67 at 2:25pm, which was paid using a credit card. $29.99 were installation charges and the rest was for parts. We returned to best buy for service on March 11, May 30, July 16, and August 6th as it either wasn’t starting with the remote, or it was not starting at all. We also went to independent auto service centers for these same problems and incurred charges on May 30 – $84.67 for diagnostics and battery replacement, July 7 – no charge replaced battery put in May 30th , and August 10 – $108.30 more diagnostics charges. The August visit we were advised by the auto dealership to remove the remote car starter as it was the cause of all the electrical issues. On September 17 my actual starter had to be replaced, which the dealer informed me was not uncommon after having defective remote car starters removed. This cost $686.93.
The technicians at best buy indicated that we could get a full refund in the form of store credit, less installation charges, if we determined the starter was at fault. When we went to the store to return the starter, we were told that there was a installation fee of $125 included in the initial price of the car starter that would not be refunded in addition to the 29.99 we had on our receipt. This fee was not listed on the receipt we used to purchase the starter on December 22nd, and therefore we don’t feel it is valid to refuse to refund it to us. They showed us receipts that they had made after our starter was put dated January 19, 2008 in which they returned the remote car starter at a purchase price of $199.99 plus tax to a gift card, then they re-rang the starter with a cost of $75 for the starter and $125 for installation at 8:54pm (over 6 hours after we paid for our installation and left the store). This is what they showed me for documentation that the charge for the installation was $125 and therefore non-refundable. These receipts were never shown to me or explained to either my husband or I at the time of purchase, the time of installation, or any of the times we came in for diagonistic problems.