Comments on: Best Buy Sucks at Customer Service

By: Mr. H

Mr. H — Wed, 28 Dec 2011 02:01:13 +0000

Went to the FutureShop in Northland Mall today. Wanted to buy a blackberry playbook, walked in the store and saw signs up promoting this item, but wanted to check if you could use excel on this tablet. Asked one of the staff, a guy who seemed even a bit senior, Arooj. He refused to speak to me about it, he said flat out “I don’t like the playbook”. the next guy to help me was a bit better, and admitted that it was good for business purposes but not personal. but wow, this guy Arooj, and the general attitude was pretty rotten. So I went to bestbuy, in the same mall, and they were much better.

By: William

William — Mon, 17 Oct 2011 01:15:33 +0000

Went to Sears today to buy a blackberry tablet. They were sold out but said take the flyer to BESTBUY and they will match their price.

At BESTBUY they said they couldn’t match the price at Sears because they can only match prices from stores that are not sold out. VERY unhelpful service (Scarborough Town Centre branch)

Went to Future Shop and they said; no problem we will match the Sears price and also give an extra 10% off the difference. The service at the Kennedy and Lawrence store was excellent. I will definately spend money there again but as for BESTBUY, their promise of matching prices is VERY misleading.

By: Dwayne

Dwayne — Sun, 13 Feb 2011 20:35:27 +0000

Never return an item to best buy to be “Serviced”. I watched then flip a laptop upside onto a glass countertop…slid it around …..so they could see the serial information on the bottom. Then on the repair order under condition they wrote “minor wear”. There was “NO wear on this 60 year old woman computer because she has never been shown by Children how to use it yet. It was warrenty work….so now Sony will be billed by best buy for scratching this woman computer all to Hell…..that what you get for shopping at “best buy” …to bad they have the “WORST SERVICE”.

By: Sean

Sean — Fri, 21 Jan 2011 00:21:36 +0000

Joe – you’re a loser. Go back to your minimum wage job.

By: joe

joe — Sat, 08 Jan 2011 00:58:54 +0000

i am a best buy employee and it customers like u that make me laugh u stupid, ignorant, retards

By: CSH

CSH — Sun, 12 Dec 2010 16:17:12 +0000

i bought my cell phone in july. it did not work. i had moved from toronto to halifax. i went into a local dartmouth store and they discovered that the optional warranty i had bought did not cover the phone.
they said it was crashing due to a software problem. They also found out i did not get a gift card at time of sale and a inquiry was started that showed the employee stole the card and used it himself.

So at time in best buy i said i see no value in a service plan at ten bucks plus tax for three years that does not replace my product not working. So i cancelled the plan on the spot only two weeks after buying it. They tried to talk me out of it but i did. Next bill a credit.
But two mths later i see they started billing again. they actually billed me for every mth since i started. I went instore they said they would look into it. nothing. I call in today to best buy and i am very sick not feeling well spend tons of time on phone guy takes all my info then transfers me he says to a billing dept.

it is answered by dynex? they say they make tv’s for best buy? i say what does that have to do with me? guy says “nothing”. he cannot transfer me back. i call again. long wait.
ask for supervisor, told nobody will speak to me, i must explain problem again, i do, he puts me on hold, six plus minutes later the muzak stops and a click as line goes dead.

call again, ask for a supervisor, girl insists on helping, says she will put me into billing, then she admits nobody likely in on a sunday, i should call back tomorrow. mean while they have charged me for 5 or 6 mths at 11.49 a mth. i want to fricking blow my top. how can you manhandle and bumble a customer so badly. ? how?
craig purchaser originally of a sony x10 experia phone

By: bev

bev — Fri, 09 Apr 2010 21:48:07 +0000

Don’t buy a TV from Best Buy Toronto.
If you have any problem that requires a Service Call expect to wait at least a Month to get the Geek Squad to fix it.
They are always “backed up”.
I did suggest that if they are that busy,perhaps they should hire more people.
Never again!!

By: Robert

Robert — Tue, 16 Feb 2010 00:13:42 +0000

Here is once again another coverup by Best Buy. The Best Buy system allowed a completely differnt user to register with my e-mail account for Rewards Zone. When I asked the Best Buy Customer Service person that my e-mail address was being used and unauthorized in their system by another individual, they told me they could not remove it due to privacy rules. That was they wanted to call the other individual for their authorization to remove my e-mail account from their record in the Best Buy system.
This was the most rediculous thing I had ever head. When I asked to speak with the Supervisor, a woman Pam came on and said they had to go to Corporate to have the e-mail address removed. The Best Buy system is just full of flaws and was most likely hacked by an outsider. This is BAD news for all Reward Zone customers and customers in general with Best Buy. RETURN all your goods ASAP. Do not let Best Buy Customer Service tell you they cannot fix records or they cannot connect you to anyone. This is the end of my shopping at Best Buy. The place is disgusting.

By: SWC

SWC — Fri, 29 Jan 2010 18:39:48 +0000

The item I got in the mail today was indeed the Blu-Ray I ordered. The tracking # on the package doesn’t match the one on my electronic invoice, no wonder I couldn’t track it. Packing slip still showing price of $32.99 charged to my gift card.

Decide to check my bb.ca accnt one last time before calling customer service. Invoice is still fubared showing $20.99, however, my gift card is FINALLY refunded the difference which was still owed to me.

A rather annoying series of inconveniences to say the least. They got everything perfect with my 1st online order, I just can’t understand why they dropped the ball for the following 2 orders I placed afterwards. Think I’ll just wait until the next time I’m at the nearest store and use my gift card in person there. Damn good thing there’s no expiry date on it.

By: SWC

SWC — Thu, 28 Jan 2010 23:02:32 +0000

My first experience at ordering “BestBuy Exclusive” Blu-Ray movies from BestBuy.ca was great. I pre-ordered the new StarTrek movie a few weeks before release, got e-mail confirmations that the item was shipped-out on a Wednesday before the movie’s release date and I even received the package via Canada Post a full day before it’s even supposed to be on store shelves! Great! I figured I saved myself a 3 hour drive to a neighboring province (we don’t have any BBs in my province and the only one which will be built by the end of 2011 will STILL be over 2 hours away) and got great service.

That’s where the fun ended. I decided to pre-order their BB Exclusive edition of Chuck:Season 2 on Blu-Ray since I read rumors via various forums online that the 3D glasses would only be sold with versions available at BestBuy. The pre-order was done on Dec 18, so I figured at the very latest, I’d receive a shipment confirmation e-mail Dec 27 and get the product in time for its retail release date of Jan 5. Dec 27, no e-mail. Dec 30, no e-mail. Jan 3, no e-mail. I am wondering wtf is going on. Call BB Customer Service and am told they see my order in the system and confirm a copy is in-stock at the warehouse, reserved for me and will “ship out soon”. Jan 5, I log in to my accnt on bestbuy.ca and notice “Out of Stock” on my order.

I call up Customer Service again and am told they couldn’t ship my order because the warehouse ran out of stock. They had no idea when they’d be getting more stock. I complain that I was told earlier that a copy had been guaranteed for my order. They said whoever I was talking to “didn’t know what they were talking about since we would NEVER make such claims to a client… we have no way of guaranteeing stock at our warehouse”. Great. Decide to wait until Jan 8, still “out of stock”. Jan 11, bestbuy.ca showing out of stock yet “11 remaining”.

I recalled reading during boxing day sales that this meant the items WERE avail. at the warehouse and could still be ordered. I figured, great, I’ll be getting a shipment e-mail within 24 hours. 3 days later, STILL no shipment, I give up. Cancel order. Find out Amazon.ca has the glasses, place order, 2 days later, I have the item in my hands. Now THAT’S SERVICE!

Immediately decide to pre-order BB’s Exclusive MJ: This Is It blu-ray on Jan 13. This time I get an e-mail Jan 19 saying the item was shipped out. I figure, alright, I’ll get it by its release date of Jan 27. Notice the following day that bestbuy.ca is now listing the item for $26.99 instead of $32.99. I call Customer Support and am told my Gift Card balance would be refunded the difference within 24 hours.

The following night, my balance still isn’t adjusted. I decide to wait a few more days. Still no adjusted. Call them back Jan 23, they confirm their system is showing the adjustment, tell me to wait. All this time, the electronic invoice for my order on BB.ca shows the item was shipped Jan 19 but the price is still $32.99. Jan 25, I get fedup and call them back. They FINALLY update my invoice… only to show the shipment date as Jan 22 instead of Jan 19?!? WTF?!?

When I inquire about this, they “have no idea why the date would have changed”. Jan 27, still didn’t receive anything. Check my invoice and now the price is showing as $20.99 yet my gift card is still showing a charge of $32.99… WHAT IS GOING ON?!?!?!? So here we are, Jan 29. I finally get a delivery notice card in the mail and will see if my order is finally in tomorrow at Canada Post outlet. I am awaiting other items and fear what I received is NOT my Best Buy order. STILL, my gift card has yet to be refunded the difference.

I’ll place another call to Customer Service tomorrow if my order still hasn’t arrived. Oh yeah, the tracking # they listed on the invoice? Doesn’t work on Canada Post, UPS, Fedex, Sameday, Purolator, DHL, etc. it’s a magical mythical tracking # that must be valid only in a land of leprechauns and unicorns. I’ll be inquiring about that as well during my call tomorrow since I’m sure I’ll end up having to call them again anyway to resolve the gift card issue.

What a gang of moronic f**kwits! Screw ordering from bestbuy.ca, I’d much rather drive the frickin 6 hour roundtrip and just pick the damn item off the store shelf instead from now on. At least I know I’ll be getting it the day it’s released for the price it’s advertised!