Comments on: Blockbuster Canada

By: moviegirl

moviegirl — Wed, 07 Jul 2010 20:57:18 +0000

Just an FYI for all the complainers.. the CBS is just a company they use to produce their letters. The balance will never affect your credit, as stated in the letter (that most customers don’t even read).

As for the ‘no prior contact’, that’s such BS. Automated phone calls are automatically placed to the numbers on your accounts. If you gave a fake number or didn’t update it, that’s your problem not theirs. After two weeks, an employee will phone the number on your account personally. After 45 days you receive a reminder letter. This is plenty of notice. If you don’t bother to answer the phone, then don’t bother complaining.

By: Marcela

Marcela — Mon, 19 Apr 2010 03:56:02 +0000

Woww..apparently I am not the only one having problems with rude behavour with blackbuster’s employees. I am in Montreal. I’ve been a client since even before blockbusters took over the store in Côte-des-neiges corner with Côte-Ste-Catherine. A young fat male employee, was in a very bad mood. Although I was the only client with my son in the store yesterday Satuday around noon he got upset because I was looking into my coupons to get the discount. He came up to telling me he was the manager and he didn’t like clients like me, he even told me I should use my brain, and so many other nasty things. I couldn’t believe my ears. What kind of managers do blockbusters choose? I am very disappointed. The other gay who works there is so kind and human. What a difference with this so called manager and it’s not the first time he behaves like that but this, this is too much.

By: bruce

bruce — Sun, 28 Mar 2010 17:40:06 +0000

we have dealt with blockbuster in kamloops for a number of years a yuong male employee has had my daugter leave the store in tears because of his rude behavour he at times has talked down to me also if he contiunes his behavour i will contact head office and seek his removal form the store /or concel my membership not not contact me or i will cancel my mebership

By: Lee

Lee — Sat, 23 Jan 2010 05:22:21 +0000

The same kind of letter was just sent to me…saying I owed a fee of 13.00 when I know that I don’t owe it but the manager at the store says there is no way that they could possibly make a mistake. My advice- Stay away from Blockbuster for movies and use another service. No late fees? Ridiculous! I’ll be following up and advertising to as many people as I can… in a small town that can go a long way to protecting other people from these ridiculous and bogus fines.

By: Andy

Andy — Sat, 16 Jan 2010 02:52:56 +0000

this is just way too funny.
today i’ve received the letter from CBS as well for $11. which i’ve paid already. at the bb location, they’ve told me, they have contacted me number of times, and the headoffice contacted me number of times. unfortunately BB does not realise, some people have a PBX system at home, that has all the call logs, and the BB has called my home # only 2 times, and the call came from the location itself. no other communications from BB did ever occured.

Your policy to send a letter at 45 days and 75 days clearly DOES NOT work, as this is the FIRST written communication i’ve received.

does anyone knows, if BB reports those collections actions to the Credit bureau thus affecting the credit rating?

By: Andrew Chisholm

Andrew Chisholm — Mon, 30 Nov 2009 14:40:59 +0000

I had a very similar problem with Blockbuster back in 1996 in Belleville. They sent me to a collection agency for $12.00 in late fees and made no attempts to contact me with a phone call or invoice. I paid the bill and have never walked inside a Blockbuster since then.

By: Editor

Editor — Wed, 25 Nov 2009 16:53:16 +0000

Wow I’m very impressed with how you handled this Blockbuster. Very impressive use of the internet and turning a negative into a positive. I wish that more companies would follow your example. If you can actually resolve this person’s complaint, I’d be more than happy to post a full story of the account as an example for other corporations to follow. Far to many businesses feel that they have to fight when all people really want is to be heard and treated fairly.

By: Blockbuster Canada

Blockbuster Canada — Tue, 24 Nov 2009 15:30:07 +0000

Dear Customer,

We are sorry to read about your frustration regarding our collections process and apologize for any upset this has caused you. Our intent is to simply inform you of the balance owing and ask that you kindly clear it at your earliest convenience. As is stated in our letter, our collections process does include several attempts to contact you prior to the letter sent from Credit Bureau Services.

We begin our process with an automated reminder call when items are overdue for five days, and again at nine days past due. Once your balance reached 45 days owing, a letter is sent to your address from Blockbuster Canada. A second letter is sent when the balance reaches 75 days past due. Finally, once balances are owing for longer than 90 days, we enlist the services of an agency known as Credit Bureau Services Canada (CBS).

CBS is third-party agency that assists us in the collection of balances outstanding. We utilize CBS only after balances are owing for greater than 90 days as we recognize that in this case the customer is less likely to return to the store to pay the balance. Credit Bureau Services offers customers the ability to pay balances via telephone or online, whereas our stores cannot. It is our policy not to post customer accounts such as yours to a credit reporting agency.

By your account, it seems that you did not receive our first attempts at contact, and we apologize. We will be more than happy to provide you with details regarding your account balance and answer any other questions you may have. You may contact your local store location for balance information or to make payments on your account at any time. Alternatively, you may contact our Customer Service Department at 1-800-900-1656 x 1003 or email us at customer.servicecanada@blockbuster.com.

We look forward to resolving this matter for you as soon as possible.

Best Regards,

Customer Service
Blockbuster Canada
1-800-900-1656
customer.servicecanada@blockbuster.com