However I have seen many people over the years who essentially “borrow” items from the store and then return them when they are finished with them. This goes the same for seasonal items that realistically only have a value in the days leading up to xmas, and then are worth nothing later on. In the past before this policy, I have seen customers buy all their xmas decorations and then return them all on boxing day for a full refund. — so basically they would get the use of the item and get the money back when they ( nor anybody) needed it anymore. Frankly in any PROFITABLE retail store, I would expect that no items such as those with short shelf lives could be expected to be refundable for anything other than factory defects.

CT also has a repair-only policy for large powertools such as Generators or compressors because of this borrower mentality that is/was commonly practiced… Essentially most people who need that tool only need it for 1 use/job and that is it, but they are too cheap to go rent it.

Sometimes to get around this some try to argue the product defective… This really is a shame though as many products that are returned are NOT defective, yet because of the ridged policy on health and safety along with insurance, they must be destroyed.— no there is no ship to take them back to china for repairs as the cost of shipment is not justifiable on a single item. Each year 10s of thousands of perfectly functional products are returned only to be destroyed.

This was the case a few weeks ago when a Gentleman returned two battery chargers in a row in a fury of anger complaining about them being defective. As it turned out through later visit by this man to the store he had a shot battery. Chargers cannot recharge and fix it if the battery is old and busted, further more as a safety feature it will not produce any electrical current if the battery is faulty to avoid shorting out. This however was too late for the Battery charges as both were ordered garbage after the paperwork was processed. I did manage in my spare time to test them before they were crushed in the compactor and they worked flawlessly on decent batteries.

No Recepts, no returns is a policy that most stores have… This was because of once again scams that dishonest customers would have. Some would treat sale items like the stock market and buy them on the speculation that the price will go up when they return them. Before this policy was known I once saw a woman buy all the grinding disks that were on sale for 60% ($9) off in the store— so some other customers couldn’t get it. A week later this same lady returned with all the disks the got at the store plus others she got from other CTs in the area. She got the non sale price for the refund ($29) So in the end the store paid this lady out over $4000 for disks that she had purchased a few days earlier for about $1200 causing the store a net loss of $3800 plus a bloating of the inventory.

It is the attitude to be too flexible to the dishonest consumer that later drives up the cost of future items which unfortunately are burdened by the honest consumer. In the end the store cannot tell,nor have the resources pursue the difference from a scam and an honest defect.

I’m lucky they didn’t fall on somebody.

Canadian tire refused to exchange them. They said it was the manufacturers’ problem. Sunforce, the makers, said to take it back to Canadian Tire.

Sunforce KNOWS the design was faulty, as the new 15 watt panels have a one piece frame. I’m stuck with the garbage they made previously.

It’s a con game and I’m getting NO satisfaction. The five panels add up to around 500 dollars out of my pocket.

I tried four stores. No luck at ANY of them. Don’t shop at a store that won’t honour their warranties.

Mike

I bought a bike for them last year and after just over 1 month of riding it, all of the riding was done on the street, something in the pedal broke so i took it back considering it was only a month old and maybe 200 km on it. They told me that I couldn’t get my money back because it was over 1 month, but they will fix it for free. They told me that it shouldn’t take that long, their bike guy is in the next day. So I left it with them. A week went by and still no call from CT, so I started calling them. I was told that he wasn’t even looked at it yet, he has been super busy. Then another week went by, still nothing. So i kept calling. Findly after almost 6 weeks i got it back.
I rode it for another 4 weeks, now there is only 300 km on it, still all of it just on the street, the flywheel on the back tire breaks. I call them and tell them that my bike which i just got back from them, is once again broken. They tell me that they can’t do anything about it since I just had a three month warranty on it and it was over the three month. I tried to explain to them that they had it for a month and a half because of something has broken on it. So I should still be covered but that didn’t work. So now my bike was been sitting in the garage for the last year because after i had fought with them I sort of made my own repares to it which I used a sludge hammer for.

I totally deteste costumer service at that canadian tire. I promised my self not to buy never at any canadiantire.