Comments on: Buyer Beware at Canadian Tire Calgary

By: MIke k.

MIke k. — Sun, 18 Jul 2010 20:31:34 +0000

I bought ten 15 watt Motomaster Eliminator solar panels from Canadian tire a few years ago. Five or six of them came off the mountings because the plastic frame came apart at the corners. There were tiny screw holding them on to the GLASS.

I’m lucky they didn’t fall on somebody.

Canadian tire refused to exchange them. They said it was the manufacturers’ problem. Sunforce, the makers, said to take it back to Canadian Tire.

Sunforce KNOWS the design was faulty, as the new 15 watt panels have a one piece frame. I’m stuck with the garbage they made previously.

It’s a con game and I’m getting NO satisfaction. The five panels add up to around 500 dollars out of my pocket.

I tried four stores. No luck at ANY of them. Don’t shop at a store that won’t honour their warranties.

Mike

By: Dan

Dan — Fri, 04 Jun 2010 22:32:23 +0000

CANADIAN TIRE PRESTON CROSSING (STOON)

I bought a bike for them last year and after just over 1 month of riding it, all of the riding was done on the street, something in the pedal broke so i took it back considering it was only a month old and maybe 200 km on it. They told me that I couldn’t get my money back because it was over 1 month, but they will fix it for free. They told me that it shouldn’t take that long, their bike guy is in the next day. So I left it with them. A week went by and still no call from CT, so I started calling them. I was told that he wasn’t even looked at it yet, he has been super busy. Then another week went by, still nothing. So i kept calling. Findly after almost 6 weeks i got it back.
I rode it for another 4 weeks, now there is only 300 km on it, still all of it just on the street, the flywheel on the back tire breaks. I call them and tell them that my bike which i just got back from them, is once again broken. They tell me that they can’t do anything about it since I just had a three month warranty on it and it was over the three month. I tried to explain to them that they had it for a month and a half because of something has broken on it. So I should still be covered but that didn’t work. So now my bike was been sitting in the garage for the last year because after i had fought with them I sort of made my own repares to it which I used a sludge hammer for.

By: Alberto

Alberto — Mon, 10 May 2010 23:44:13 +0000

CANADIAN TIRE AT DALTON (North Land)
I bought a bicycle, I did the mistake of taking it outside the store. Came back next day to explain the guys in customer services that the bike was not working properly. She and the technician told me that that was normal on any bike, that is was common that the brakes and gear didn’t work properly. They told me that I did not know that because I am not a technician. I have been fixing my own bike all my life. And I bought a “new” bike because I didn’t want any problem, surprise. I tried to get the bike fixed,impossible, I tried to return it, they almost killed me, At the end I changed for exactly the same model just hoping that the last bike had less problems, no way. I finished fixing it by my self. There is nothing wrong with fixing a bke by yourself, but come on it was NEW!!!!

I totally deteste costumer service at that canadian tire. I promised my self not to buy never at any canadiantire.

By: Show homes cochrane

Show homes cochrane — Mon, 10 May 2010 03:13:02 +0000

Canadian tire at Richmond road has terrible customer service. i returned a 12.00 i item WITH A RECEIPT , but they refused to give me money back unless i produced the same credit card i purchased it with. i had recently had my wallet stolen so i had no CC or even a debit. They said they couldn’t give me money. So i asked for manager and he said same thing and refused to give my 12.00 . so for a lousy 12.00 they pissed me off enough i will not go back

By: Dave

Dave — Fri, 30 Apr 2010 15:38:05 +0000

Why would anyone buy anything at CT? The products are junk, the service is bad and like Mike pointed out most of the staff are East Indian with have poor English skills and are unable to help you. This is why CT are a sinking ship. They should change the name to I.T. (Indian Tier)

By: Mike

Mike — Mon, 19 Apr 2010 09:10:44 +0000

I work fo CT. We are told to allways try and get out of giving a refund if we can. That said, If we are pushed we will give refunds. As for quality, a lot of our stock is what we term A- that is to say it could be end of line or have some issues which is why we can sell it for less. As for pay. CT don’t pay much which which is why most of the staff in our store are east Indian.

By: Tom Sellers

Tom Sellers — Sun, 20 Dec 2009 20:16:21 +0000

I was thinking after reading #13 Dave’s experience it would probably be best to take your spouse or friend with you and make a video of all the proceedings. Look kind of weird but would help. Of course the best solution is to avoid having your car worked on there. I still find I can buy fluids and other items on sale at a lucrative price if you wait for them, but would never have work done on my vehicle there.

By: Crappy Tire

Crappy Tire — Tue, 17 Nov 2009 21:09:21 +0000

Now I called it Crappy Tire as it is crappy. We were loyal customers before but after this time I bet we wouldn’t go there anymore and would spread words out as much as possible.

When you take your money of your pocket you have to be very very very careful cause you might not be able to get them back even though you have good reasons to do so.

Beware! Don’t go to Crappy Tire anymore. It happens everywhere. My case was in Richmond BC.

By: Anonymous

Anonymous — Tue, 20 Oct 2009 07:42:22 +0000

Kamloops BC.

Brought My Car into CT Because My Car Wasnt Starting.

Appointment 1
They Charge Me 1 Hour labour. They Do no Tests on the Electrical System. They Said they tightned The COnnection to the Battery. and it now “Works”. Accept in actuality There was just leftover Juice in The Car from The Boost which Temporarly Provided My car Enough Juice To leave their Parking Lot.

Appointment 2
They Tell me I have to pay for another Hour of Labour. They Bring me Into Garage and point at corrosion on my Wiring to the Terminal. They Suggest a $300 New Wiring Kit to the battery. I Tell them Their stupid and that It can be Easily Cleaned Off. So They Instead move the Negative Wire Onto the Second Negative Terminal on my Battery. Again they boost the Car and provide enough Juice to get out of the parking lot and It then shortly Dies. (Now Spent $250 on Parts and labour)

Appointment 3
Before the Appointment I Discovered The battery was At fault as it was only registering 7volts instead of 12-14. I Tell them their stupid and to Check the Battery. They insist me Their confident They have already done so. Sure enough they let me know Its the Battery Thats at fault. This took them 6 Hours. They insisted on the phone They would Not charge me For installing a new battery. Well They put $50 on the bill and I had to fight with them explaining I was told it would be covered. I also mentioned to put the Old battery in the Trunk because its still under warrent (3 months old Optima). They Did not do so and I had to fight with them for that.

So There you have it. For $250 (Was going to be $300 If I hadnt fought with them). I went through Having people jump my Car 3 Times Due to CT Telling me The car was fixed. a 6 Hour Battery Swap (They Didnt have a battery for my Car either so i had to bring them one. They initially refused the whole thing until arguing with the manager)

Did i mention I have 4 Performance Tires that have 5k on them all With leaks on them sitting in my garage from CT.

This corporation is Criminal.

By: Dave

Dave — Fri, 25 Sep 2009 19:47:08 +0000

Bought two new front calipers from CT Kitchener, ON. that carry a $50 core return charge. Put the new calipers on that evening and returned the old ones (cores) the next day. The girl working the counter that day didn’t know how to do a core return and had to have someone show her, after which that person left. When she finally managed to get it done she crossed of the calipers (on the bill) as a return (not as a core return). All would have been fine until the next day when BOTH of the new calipers began leaking brake fluid from the piston because somewhere in the mfg process someone forgot to put the retaining rings inside to hold the seal in place.
WHen I tried to return then as defective, I was told that since they were crossed off the bill that it shows they were returned already and they would not listen that it was only cores returned not the new calipers… the only answer I got to that was “We do not cross items off the bill for core returns” and was asked to leave. I ended up having to parchase another pair of calipers from somewhere else. Fortunately I know a manager at another location, to whom I told the whole ordeal and he was able to take care of the situation for me. When he looked up the receipt number on his computer it even showed that only the cores were returned and not the new product. All the Kitchener staff had to do was scan the barcode on the bottom of the receipt and it would have showed the same thing. but itstead they chose only look at the crossed off item on the receipt and not even look at it on the computer and to treat me like some criminal trying to scam them. I seriously considered filing a lawsuit against the store for they’re staff’s incompetence but I was advised that without anything in writing that it would be impossible to prove. So here’s the tip. If you ever find yourself in a similar situation always ask for the manager on duty to put everything they are saying on paper, signed and dated, and you will leave peacefully. If they refuse… call the police so there will be a formal record of your complaint.