Comments on: Chapters Indigo and a Delusional Rich…

By: Carl

Carl — Mon, 26 Dec 2011 07:54:43 +0000

why read, buy or learn the useless dung found in books?

By: Mac

Mac — Tue, 13 Dec 2011 05:59:40 +0000

Yep, something wrong here. Indigo is the only bookstore I have seen where B.C. nonfiction-history books (Richmond Hobson’s books, such as Grass over the Mountain and Nothing Too Good for a Cowboy) put on the fiction shelves. Weird! Must be someone from Ontario who watched the TV series once and never looked any farther. However, I will say that I found the staff in North Vancouver and Vancouver to be attentive and helpful. Of course, I decided to buy online from Amazon or another online vendor because it is cheaper, so I didn’t have to put up with any sales pitch at the cash register.

By: Lynn

Lynn — Mon, 12 Dec 2011 03:56:17 +0000

re: ex customer …although the cashier was only doing her JOB they were actually training..the person standing behind the cashier is a shadow..they are there to help the NEW cashier learn and help them if they make any mistakes…you “customers” really need to learn about retail, we have a job to do and we have things that we HAVE to say as part of our job and that gets evalutated on our job performance,..cut these people some slack for crying out loud! and stop complaining

By: Jim Brown

Jim Brown — Fri, 25 Nov 2011 15:09:51 +0000

Sounds like the foregoing whiners were paid, and treated, in the manner they deserved. I’m glad none of these lazy losers work at the Chapters I enjoy visiting.

By: ex customer

ex customer — Sun, 20 Nov 2011 16:35:51 +0000

After reading all these comments, I just have to share my experience as a customer on my last visit.

I needed to stop into my local Chapters to quickly pick up a book. Someone working on the floor quickly asked me if I needed help and found the book I was looking for right away. I went to the check out line and there was only a few people waiting. I was quite happy that I will be in and out of the store so quickly. But I was wrong, there was two people working on the tills and someone doing who knows what, standing behind them and observing. After waiting in line 5-10 minutes (a long time if there is only 3 people in front of you) I finally got to a till. The transaction went as follows:

Cashier: Good morning, do you have any discount cards with us?

Me: No I don’t

Cashier: Have you heard about our irewards program.

Me: Yes I’ve heard about it, but I’m not interested

Cashier: Have you heard about our new reward program.

Me: No, I’m not interested. I just want to buy this book.

Cashier: The new program is free!!

Me: I’m actually in a bit of a hurry, can I pay for this book?

Cashier: This new card is a points based….

Me: No really, I’m not interested, let me buy this book, I need to go.

Cashier: Okay, would you like to sign up for any emails?

Me: NO!

Cashier: Has anyone told you about the promotion we are having today?

Me: (laughing out of frustration) PLEASE! can I just buy this book?

Cashier: Fine, would you like to purchase a bag for 5 cents? Th money goes to (I actually forgot where)

Me: Yes fine yes, if me saying actually saying the word yes gets me out of this place!!

Cashier: (circles something on my receipt) If you go to this site, you can do our online survey and tell us how our service is.

Me: Serious???

As I was leaving I overheard the person standing behind the cashier that she did a good job and once in a while she will get some jerks like me and not to let it bother her. When she gets someone like me DO NOT point out the survey to them, they only want good feedback, not bad. She also pointed to the cashier that she forgot to ask for a donation to some reading foundation.

By: Shocked

Shocked — Wed, 09 Nov 2011 02:10:18 +0000

What the hell, if you run a losing business, you can takeover a successful one? No wonder this country is going down the tubes fast.

(Taken from http://en.wikipedia.org/wiki/Chapters):
“In the autumn of 2000 Indigo launched a hostile takeover. Indigo was able to convince the Competition Bureau that Indigo was not a viable standalone business given the enormous losses that it was sustaining and thus had to be able to merge with the profitable Chapters retail chain. By early 2001, Indigo had been successful in purchasing Chapters…”

By: Robert

Robert — Sun, 30 Oct 2011 15:17:04 +0000

The Indigo I worked at was running along smoothly enough – even though there were some problems – but when the GM left it turned for the worse. A revolving door of managers came and went for months with each one saying something different and confusing everyone working there. Some of them were some of the most vile people I’ve ever come into contact with. Though the staff tries to stay positive, the morale was so bad that I had to leave. What started as a job I didn’t mind going to turned into probably the worst job I’ve ever had simply because of poor management. It all starts at the top.

By: Adam

Adam — Wed, 19 Oct 2011 19:10:22 +0000

Guys and Gals; Thank you SOOOO much for the interesting heads up – I was e-mailed today to come in for an interview at Chapters and after reading all this,I shall most definitely be NOT going…and I thought my old job was bad – Thank you, thank you, thank you !!! Good Karma to all !!!

By: Bob

Bob — Wed, 05 Oct 2011 02:32:08 +0000

They really do try to run it like its a library. But an elitist, library where only some people are welcome. Their store mangers act like they have God like status and that the employees must listen to everything they say. I once knew somebody who worked at Chapters. This person I knew even told me they were profiling people who they thought were taking books. All with no proof or visual evidence. One manager even had the habit of touching people without their permission. And yes its true that Chapters buys endless piles of books that are crap.

By: britewire

britewire — Thu, 08 Sep 2011 21:07:59 +0000

lol @ all these people expecting to make money at a job that some high school student can do in between downing a bottle of OE and watching Jersey Shore. what a bunch of proles.