Comments on: Horrible Customer Service At Sears

By: pissed off in north bay

pissed off in north bay — Fri, 20 Jan 2012 03:04:49 +0000

well my story follows along the same lines as everyone else . poor customer service , bad product support , technicians that are given a tool box and sent out to do repairs and do not know if their asses are punched , drilled or bored .
we purchased a 3500 electrolux refrigerator two years ago and had nothing but problems . seven service calls and still not working . sears solution give me 2600 in store credit . not happy at all . listed the store credit on kijiji , the best offer so far was a 1000 . tempting .

By: Randy

Randy — Tue, 03 Jan 2012 17:03:56 +0000

Last year I bought 6 Sears ELITE appliances. I had not bought appliances for at least 15 years due to the fact that I have never had a problem. Based on the previous performance, I figured I would just buy the Sears again but wanted more of the upscale features. Well 1 year and one month after the warranty expired on the ELITE appliances, a full 30% have quality problems that are “out of Warranty”. I was told “you should have bought the extended warranty”. The time I have spent on the phone with people who can’t find my sales order and do not speak English that I can understand is totally unacceptable. I will NEVER NEVER buy Sears again..

By: e english

e english — Mon, 02 Jan 2012 18:49:15 +0000

After being on the phone with sears for more than three days-I decided to contact general assembly directly. Sears disconnected my calls three times and I had to discuss my concerns with 6 different people in one day. Still-no help. I am very appalled by the customer services. Remember when Sears seemed to care. I think it is time to get give your service to other appliance and electronic stores who are trying to establish and retain a strong customer base. Where are the replies to all these Sear’s customer complaints????

Message to General Assembly:a
I just wanted to contact you and inform you of the poor service I have received from your company. My first initial contact with your company was less than professional. For example, Sears scheduled installation for my elliptical machine Saturday, and the customer service representative stated “Well, we do not know if we can get a technician out there Saturday, and we do not know why Sears keeps scheduling for us.” As well, general assembly contacted me and stated that a technician would be there Saturday between 12-3 pm. On Saturday, I began to become concerned @ 2:30pm- I called your customer service, and they reported that they would follow up–3:00pm-no call back. I called both sears and general assembly and both assured me that a technician was still coming Saturday. Your company called 3:40pm and reported that no one would be coming Saturday–Unbelievable, I thought–no explanation. Your company called and said that I could reschedule for Monday-I did and Sears suggested that it would be early morning. Well, it is Monday, your company is closed and still no assembly. I called Sears and they were shocked.

I have never received such poor customer service in addition to unreliable service such as this. I just thought you may be concerned with the way in which your company is providing customer service. I paid $200.00 and I have no elliptical machine assembled. Sears reported that this is the only company that assembles the Nordic track and I am at a loss. Actually, at this point –I am afraid to allow a company that works in this manner in my home–it almost seems that this is a fraudulent company.

I look forward to hearing from you.

By: Tanya

Tanya — Sun, 01 Jan 2012 00:39:19 +0000

I complained here:
http://www.penciltrick.com/index.php/retail/horrible-customer-service-at-sears/#comment-158351

I found a WORSE place: HOME DEPOT.

By: Tim

Tim — Wed, 28 Dec 2011 18:16:39 +0000

I haven’t been on this site for a couple years now. Looks like nothing has changed, probably gotten worse. I quit shopping at Sears a couple years ago. Their after sales service got so bad, I cut up my Sears card and threw it away.
I have spent thousands of dollars over the years shopping both in store and catalog. Everything from appliances to clothing to tons of tools. finally got tired of all the bullshit. Can’t reach anyone who has the authority to make a decision. No wonder they are going out of business.

By: medal_75@yahoo.ca

medal_75@yahoo.ca — Mon, 05 Dec 2011 15:03:39 +0000

I forgot to mention that Sears never does anything to compensate for their mistakes like other companies do. They just say too bad. They’ve lost out on soo many orders from me. I ordered blinds once and they screwed up on the color. THey were so frustrating and they screwed up twice and when they finally got it right I went to pick it up on the date they said and the order wasn’t there, when I called to see what happened, the order was never placed. So I just bought the blinds somewhere else.

By: medal_75@yahoo.ca

medal_75@yahoo.ca — Mon, 05 Dec 2011 14:45:38 +0000

Sears has the worst service ever!! I ordered some things for christmas and I tell the girl the card is under my husbands name, she places the order under my name and now the store doesn’t want to give me my things. So I call and get a RUDE person as usual (I don’t think there’s anyone nice) and the idiot cancels my order, that was backordered? But she could only cancel one thing because the store already has my things. Now I had to re-order my world map and still have to deal with the bullshit of the store..I hate sears!! I don’t know why I even bother. I’m going to pay my bill and am going to Cut the sears card and make a VOW to NEVER order from them again.

They are Ridiculous!! they always get the the orders wrong. IDIOTS AT SEARS!!

By: C. R. Snow

C. R. Snow — Fri, 02 Dec 2011 13:18:38 +0000

I urge you all to join in a class action law suit against the aggressive avoidance of the warranty fraud being committed by this company. I am currently planning a national campaign of exposure to warn ALL consumers against making purchases against this company and of the elderly abuse they commit which is taken very seriously here in Canada by consumer groups. If you are prepared to go on TV then make your voice heard and be counted. A recession is no time to steal our hard earned cash.

By: Rolf Seichter

Rolf Seichter — Sat, 26 Nov 2011 18:46:47 +0000

SEARS Appliance, Water Heater Promotion, Black Friday:
What I went through during the past 48 hrs: I ordered their water heater web promotion at 7am on Black Friday, buy by noon – have it installed the same day. I was told I will hear from the installer within two hours. By 3pm, nothing, buy 5 pm I called Sears, they said that they will send an email to the installer. The only problem: The istaller called me at 8pm, said that he refuses to buy a mobile device to read emails during the day, and that he only checks emails once a day – after business hours. SEARS hires BOZOs as Installers. Their contractor system does not work. Don’t order anything from SEARS to be installed by subcontractors.

By: Tanya

Tanya — Fri, 18 Nov 2011 03:21:40 +0000

MAJOR COMPLAINT PLEASE ADVISE!
I’m physically disabled and *bought* a new fridge online (Toronto, Canada).
I canceled the delivery the first time (11/9/11) because I was worried about safety issues:
It was after dark.
There are some steps which IMO one has to be careful about
Sears delivery does not know the place.
BTW I warn EVERYONE about the steps no one has ever had a problem….. I warn people about everything.
I had a furnace installed (and removed) 2 weeks ago via the stairs….

They came today: (11/17/11) aside from having to chase them, they told me they would need a 3rd person and there was too much stuff and I would have to move it.
This would have taken them about 10 minutes and I offered to pay extra.
They said they would come back. No one called me after.

I called now and found out that the drivers had told the delivery center they would NOT use the back steps.
They had refused to deliver b/c of safety. (I warn EVERYONE about the steps).
I need the old fridge moved to basement via the steps.
It has to go through the back. NOTHING has ever been moved through the front door.

The first person transferred me to a “supervisor” apparently in the corporate office.
He was beyond rude and unhelpful.

Does anyone have any suggestions? I am going to call the head office tomorrow (they must have one with people who care about having customers for their business?).

I am going to complain to the BBB also.

I still cannot believe that I was not told about the refusal to deliver b/c of the steps.
Had they mentioned this I could have pointed to the area which has a shallow slope and is simple dirt.