Comments on: IRIS, Tillcum Mall

By: pete

pete — Tue, 24 Aug 2010 02:05:47 +0000

Anybody have had a bad experience dealing with the Iris Optometry group?
I had my eyes check by one of their doctors. After leaving the clinic, I realized that I was not given any prescription. So I phone the office back and they mentioned that they do not give out prescriptions. Ok fine. I go to my optician, thinking they can have me sign a release of medical records, and then fax my prescription. Well, this is where Iris started to play games by giving my optician a fax number that didn’t work (and insisting that it is fine). I phoned the office again and they said they didn’t fax prescriptions. I had to go to the office to fill a records release. Even then I had to come back to get my prescription. I cannot understand how a clinic with such malicious business practices can still survive. The law in BC states that optometrists are to give out prescriptions, free of charge, without the patient asking for it. Clearly this is in violation of the law. Later on checking with the Better Business Bureau, I find that there have been a number of complaints against Iris in BC. They are not a member of BBB. Lesson learned here: Beware of Iris and you should too.

By: Ralph

Ralph — Tue, 25 May 2010 03:30:20 +0000

I know what you are going through.I order glasses for my son, paid for it. 2 hours later my wife inform me that I made the wrong choice of glasses and I asked to have a refund. They kindly told me to kiss my butt.
So I’m going to talk to head office and demand my refund and if I don’t get it I will create such a
sh*t storm that it will cost them more in bad press and lost sales then the cost of the lens.

By: Deb

Deb — Tue, 11 May 2010 19:34:14 +0000

IRIS optician @ Tillicum Mall in Saanich, BC said I had a very small piece of metal in my eye but that it wasn’t going to be a problem. I phoned back and said I wanted a second opinion and referral to an opthamalogist. I went into the store and spoke to an employee who said they wouldn’t refer me. They want me to come back and see their other optician — This DOES NOT satisfy me at All. I will never do business there again. I intend on writing them a letter to let them know.

By: D

Thu, 04 Feb 2010 07:45:54 +0000

I work in the industry in Victoria BC and I deal with many MANY unsatisfied customers from Iris. The common theme I see with them is OVER selling the customers into progressives that do not benefit them. If your Rx doesn’t include certain elements it doesn’t warrant certain expensive lenses they push on every customer. As a matter of fact over selling you can actually restrict your field of vision.

Many people get pulled into they hype of them saying “we’re the best and thats why we cost so much” when in reality most places in town carry Essilor lenses and Essilor is the parent company of Nikon. Explain that?

Next time make sure you shop around and get a few different opinions. As well get the satisfaction guarantee and REFUND policy in writing. In the brochure they give you with your purchase it states in extremely fine print that there is NO return policy whatsoever.

By: Kathy

Kathy — Thu, 03 Dec 2009 03:59:50 +0000

Business is not everything, customer service is more important!! If you treat your customer nicely, he or she will come back and shop there again!!