I bought two pieces from them – the crescendo table and downtown chaise lounge. The table was faulty and gave problems two weeks upon delivery. I had to follow up with service, administrative and management staff for 4 weeks before getting a reply. They refused to replace the faulty table (though it was brand new and its lever was broken). Instead, of replying to my request for an exchange or refund, they completely ignored me and forced a technician on me, saying that that was my only option (take it or leave it). The technician took another month to come. One week later, another problem emerged, indicating an obviously flawed piece. Again, the staff person promised immediate responsiveness and a replacement table. However, when asked to put it in writing, he reneged and said, the best he could offer was technician. No one called me back. Five weeks later, I tracked down the manager who refused to respond to me request and said, “I will call you back tomorrow”. No reply for another 4 weeks. When I requested the owner’s name, the manager refused to give it to me b/c she said she did not want me to file a complaint. So, not only do they not provide you with quality products, when they do, they do not stand by their policy of a refund, their management staff do not feel at all inclined to provide a quality of service worthy of the amount of money spent. out of principle, I am going to sell my second (though functional) piece of Kiosk furniture via a third party b/c I refuse to condone owning pieces from retailers that take advantage of their customers. I would caution you all from using their services or products.

Likewise, shaken consumer.