Lasik MD – Winnipeg, Manitoba
My name is Janie and I would like to share my experience with you. My dad is the one who heard about this website on the radio and encouraged me to write to you. This is regarding the Lasik MD in Winnipeg, Manitoba…or any of them for that matter.
Long story short, I want to become part of the police force here in Winnipeg. My vision was not up to their requirements seeing as I have been wearing glasses since the age of 14. My only option was to get laser eye surgery. In January 2009, I went for a consultation at Lasik MD and on January 15, 2009, got the recommended eye procedure done. I was recovering well and everything was going great until June 2009. I noticed my vision was diminishing and I had to wear my glasses at times. They told me that was normal as my vision would be “up and down” for about 6 months after my surgery. It is now December 2009 (nearly a year later…) and I am STILL wearing (now often) my glasses to drive, watch tv, etc…
Unsatisfied with my procedure, I sent them the following letter on November 4, 2009:
Dear Madam, Sir:
In 2008, I applied with the City of Winnipeg to join the Police force. One of their requirements, as I’m sure you know, is to have20/20 vision. As I had been wearing glasses since the age of 14 and of course, did not meet the Winnipeg Police Service (WPS) vision requirements, Lasik eye surgery was my only option at having a chance to get on board with the WPS. Given Lasik MD’s positive promotion advertisements, I made an appointment with you. On January 2, 2009, I went in for a pre-operative assessment and you confirmed that I was a candidate. After some discussion with you, I opted for the most recommended surgery by you which was the Advanced Custom Wavefront Lasik. On January 15, 2009, I had my surgery.
The following are dates on which I returned for the usual follow-ups. I made the other appointments indicating that I still could not see correctly. You had also confirmed that I did not have 20/20 vision…
Jan 16/09: 24 hr follow-up
Jan 19/09: 3 day follow-up
Jan 27/09: 1 week follow-up
Feb 17/09: 1 month follow-up
June 19/09: Made appointment myself, need to wear glasses to drive
Sept 17/09: Made appointment myself, need to wear glasses to drive
Oct 6/09: Made appointment myself, need to wear glasses to drive
As you know, the amount for the surgery is $3,580 and is due in total January 15, 2010. Your websitehttp://www.lasikmd.com/2020/ confirms a 20/20 vision or money back guaranteed. So does your sign in your reception office:“20/20 or it’s free!”
At every appointment, I indicated that I could not see correctly. Your response has been, “in time” or “we have to wait”…. I stillwear my glasses.
I believe that your company’s advertisement is false. The results of my surgery are certainly not 100%.
I do hope that you will stand behind your promotion selling ad: 20/20 vision or it’s free.
Respectfully,
Janie (last name removed for privacy)
c. Better Business Bureau of Manitoba
cc. The Physicians & Surgeons College of Manitoba
After sending this letter, I was called by the Executive Director Christina to come in and “have a chat”. To make an even longer story short, she basically said to me: “because at some point in time after your surgery you did have 20/20 vision, our commitment has been fulfilled and you do not get your money back regardless if your eyes have regressed”.
As you can imagine, I was furious. I now have to get the surgery done AGAIN to have a chance at making it in with the Winnipeg Police Service AND do not get any money back whatsoever. Perhaps I would not make such a big deal of this if the surgery had only cost me $1000 instead of $3580. I was and still am incredibly frustrated and disappointed on how they handled this matter. She told me she would send my papers to the head office in Montréal and see what they say. I have not heard back from neither the head office, nor the executive director here at the Winnipeg Lasik MD location.
If anyone wants to get eye surgery done, definitely make sure to read the fine print and make sure THEY read it over WITH you and insure that you understand, because clearly from my experience that was not the impression I, nor my mother who came with me during the consultation, had when I decided to get the procedure done. One sign says “20/20 or it’s free!” the other says “20/20 or it’s free…….commitment”. I REALLY suggest the advertising company/Lasik MD to revise ALL their ads so that no other client EVER has to go through something like this. If anyone has a similar story, please let me know! Maybe we can help each other out in better solving this ridiculously horrible experience.
Disclaimer
This article was submitted by one of our readers. Penciltrick cannot make any claims as to its authenticity but the article was accepted on a good faith belief that it is an accurate and truthful account of the events listed.
February 18th, 2010 at 12:16 pm
I live in Edmonton and they did the same to me.