Comments on: Okay Loomis, So I Was Late.

By: Marg

Marg — Fri, 06 Jul 2007 14:01:32 +0000

I occasionally attend art classes at the Avenue Road school. There is one clerk in the Eglinton Loomis store that is infamous among the student for being rude, condescending, etc etc.
Someone in an art class just has to say “You know that older short male clerk at Loomis…” and everyone around in the class will finish the sentence..”…yea, isn’t he rude!”
In a shop not known for its polite staff it’s good to see individual staff are given the ability to excell in rudeness.

By: Kevin

Kevin — Mon, 12 Mar 2007 04:22:51 +0000

Hookay, you know what- shit happens and it wasn’t the loomis workers fault that the subway broke down and you waited for 40 minutes staring at the side of a tunnel. Crap buddy, those 5 people have lives and responsibilities outside of taking care of you and your needs. Once the doors are locked, your outta luck.

If you expect someone to open back up so you can “spend your money”, instead being able to pack up and go home after 8hrs of minimum wage, customer service “its all about me” bull, then maybe you could exercise your spending power at a local small business (who depend on your money- whereas loomis really doesn’t miss your little purchase). At any rate quit your crying, you should have ended this one after the first sentence…

By: Editor

Editor — Wed, 28 Feb 2007 23:18:57 +0000

actually I have. But thanks for your ignorant assumption. I was alone. There were 5 employees in the store in total. I also wasn’t packing. I’m sorry that you got assaulted but that has nothing to do with this situation.

By: Shane

Shane — Wed, 28 Feb 2007 21:40:16 +0000

Obviously you haven’t worked in retail… Its a safety risk to let anyone in after hours, no matter the reason or excuse. I was assaulted after hours once but trying to provide the “good” customer service that you think you are entitled to.

By: mike

mike — Mon, 08 Jan 2007 17:13:30 +0000

I like Loomis! The service has always been great for me. My children like the store too.

Sorry to here you were late, but people who are making their own plans want to get out punctually. Why should they be responsible for accomodating your lack of preparedness. Frankly, if worked in retail – I don’t – I wouldn’t want to stay open a minute past closing.

By: ...

... — Tue, 02 Jan 2007 00:45:38 +0000

I presently am employed with the company and would like to make some clarifications, speaking from the experience of a retail employee in general and not just a Loomis employee.

I like working where I do. I’m lucky because the majority of the people I work with are intelligent, empathetic, and have the customer’s satisfaction in their best interests. We have recieved an abundance of credit and customer appreciation for our service at the store, and most employees feel that they are treated far better at Loomis than they would be at many other retail jobs.

For the poster, many of us are tired by the end of the day. Yes, I, on an individual basis, would have let you run and get what you would have needed, but please understand that situations differ, based on what is happening to the particular employee. We have to act on an insurance policy that does not cover customers past the closing time of the building, cash boxes that have to be shut down, alarm systems that have to be activated immediately, busses and trains that have to be caught to get home safely, and many other reasons.

The one thing that irks me? When I’m about to go on break, and a customer has a very lengthy question to ask, usually wanting me to race up and down getting their items for them and presented by the cash when they are perfectly capable of doing so. I will never leave them stranded in this position: if it is just an inquiry about one or two products, I help them. If not, I will lead them to another employee, explain the question to them and ensure that the customer will have their needs met.

When I get criticism for saying “I’m going on break right now, I cannot unfortunately help you at the time, but I’d be pleased to direct you to…”, I get frustrated because some people become extremely rude and critical. I do need to eat, and the longer I take to go get my lunch, the longer others have to wait, and it becomes an inconvenience.

I was on the verge of having an asthma attack the other night and a customer grabbed me by the arm when I tried to tell her that I had to run to the back, insisting that it was just a ‘little thing’ she needed.

I ask that customers do not blame the employees unless a specific one has been directly rude or unhelpful. If you want to criticise the practices of the company, that is another issue.

I’m not defending the company because I don’t feel I am in a position to do so. However, being a retail employee, I do think that I have the experience to justify some behaviour. Bad customer service exists, I acknowledge that, but bad customers happen as well.

Take the time to understand that the customer-employee relationship is one that is dependant on mutual understanding and respect.

By: Crystal

Crystal — Thu, 31 Aug 2006 01:08:04 +0000

A couple of years ago I had a Curry’s in my city and then they left.
So I started going to Loomis. Very expensive but closest place to go. Tonight I drove over to Loomis to be told by the store next door that they just shut their doors and left. No letter in the mail stating they were closing or anything in the newspaper. I traveled 10 miles to go there. Well I was directed to the next closest Loomis and also told that there was a Currie’s about the same distance. Well I guess my decision is to go to Curry’s tomorrow since my own Loomis store did not even have the decency to give notice that they were closing their doors.

By: Aaron

Aaron — Thu, 01 Dec 2005 06:01:13 +0000

umm…I just got hired by L&T. is that bad lol. like can this job actually lead me anywhere in the art and media field. be honest.

By: Angela

Angela — Fri, 25 Nov 2005 21:09:16 +0000

I really don’t know what’s up with people these days. I used to work in a used bookstore and the official policy was that if someone wanted to come in as the store was closing, so long as they knew roughly what they wanted and would be reasonably quick, we were to let them in. Who wants to miss the store closing by 30 seconds?

Loomis is… bad. I went there to try to get my fiance some basics for starting to learn how to paint. They didn’t have some of the stuff I was looking for and everything else was waaay too expensive without any cheaper alternative! I was looking for better than dollar store quality obviously, but I’m sorry, if $4.50 is the best you can do for one measly paintbrush…

By: RCSF

RCSF — Tue, 22 Nov 2005 16:58:10 +0000

Loomis is the bane of my existance. I run an eco-friendly bath/beauty company. I get some of my packaging materials from them. The staff is ALWAYS, rude, insolent, slow, condescending, late…. To boot they have over two years never once gotten any of my orders in on time or correctly. Finally, my company has grown enough to meet the minimums from the suppliers to buy directly. Good bye and good riddance to Loomis Art Supply Store.

May I never have any reason to go there again.