Magick Woods Ltd.
I am remodeling my house and I purchased a rather nice bathroom vanity ensemble made by Magick Woods Ltd. located at 111 Creditview Rd., Vaughn Ontario, Canada, L9T1. This purchase was made at Lowes in Florence, KY. This was a closeout model, according to Lowes, and was offered at a substantial discount. I took it home and put it the closet until I was ready to install it. This came as a complete set with the cabinet, marble top, glass sink bowl, and vertical faucet. When I went to install it, I found that the inner works to the faucet were missing. I called Lowes and was told that since this was a closeout sale, there was nothing they could do and I would have to contact the manufacturer.
The installation guide that came with the ensemble clearly states on the cover page to “[email protected] if any parts were missing. I emailed [email protected], a Canadian company, and was told this unit came from their office in India and there was nothing they could do. I emailed them again to find out who in India I needed to contact and I was told “Unfortunately there isn’t anyone that you can contact. The agreement between Lowes corporate office and our office in India is that there are no replacement parts available for this product. I’m very sorry about this. The only other suggestion would be is to purchase a new faucet”
I would like to know who produces or markets a product that is not repairable? Who ships products which are apparently missing parts? Who would make an agreement with a retailer to “not have replacement parts”? Who basically tells the consumer to pound salt when they contact them with a problem about their product missing parts?
MAGICK WOODS Ltd, that’s who!!
I suggest if anyone out there plans on buying one of their products, insult and embarrass the retailer by asking them to open the box, remove everything, take apart anything that is assembled, and inspect every piece to make sure it’s complete. Then ask them to reassemble it and put it back in the box for you. If they ask you why, tell them you read about this company on www.penciltrick.com.
Disclaimer
This article was submitted by one of our readers. Penciltrick cannot make any claims as to its authenticity but the article was accepted on a good faith belief that it is an accurate and truthful account of the events listed.
April 28th, 2009 at 9:20 am
I too was told to go back to lowes to get a replacement part. The bottom shelf on the vanity base that I just bought was broke. Lowes also informed me that since I bought it on clearance, there was nothing that they could do. How can a retailer as large as lowes sell things that are broke and not let you return them. I am very disappointed in the standards of lowes products.
July 12th, 2011 at 2:30 pm
I tried to call and get a replacement part as well and they told me the same thing, to buy a new facet.
It is a scam, use a better brand!
December 29th, 2011 at 5:12 pm
I too ran into a similar situation but tried to be clever and contacted Magickwoods directly…asking who could I speak to about the Lowes account as I had a few questions. I was connected to a “Jeff Sale” who indicated that he was in charge of the line. When pressed with my issue however he became pretty abrupt and even rude. There is no doubt that he was both unable and unwilling to help me and would not offer any alternatives or suggestions on how I could resolve my problem. Magickwoods should be ashamed that he is allowed on the phone..but its a good indicator about their company seeing that their people are as useless as their products. I will be writing a letter to Lowes as well as calling their channel manager and sharing the experience with them…being sure to tell them what lousy service I got from the manufacturer.
January 3rd, 2012 at 3:04 pm
Actually their faucets are made in China, so be ware….enough said about that. The wood parts are made in India…..
…and of course customer service speaks for itself.
Buyer beware!!!!