Comments on: Sears Fiasco http://www.penciltrick.com/index.php/retail/sears-fiasco/ Fighting the trained monkey in modern society. Wed, 01 Sep 2010 17:05:49 -0700 hourly 1 http://wordpress.org/?v=3.0.1 By: General Wolfe http://www.penciltrick.com/index.php/retail/sears-fiasco/comment-page-1/#comment-44430 General Wolfe Mon, 30 Nov 2009 13:08:03 +0000 http://www.penciltrick.com/index.php/retail/sears-fiasco/#comment-44430 After Sears sold off its credit card operations I was charged $25 for having a $68.00 credit balance (they owed me) on my Sears account. When I complained I was told that there was considerable expense in accounting for credit balances and and a notice had been sent to me that if I wanted to avoid this "service charge" I would have to have requested a refund. As I did not recall having seen such a notice, I asked why they had simply not sent the refund cheque if it was so costly to "service" a credit balance? I received no answer to this obvious question. I requested that a refund be issued and a year later received a cheque for $43 (the $68 credit balance less the $25 service charge) It ain't worth the effort to fight for $25 but Sears is on the family "black list", a "no shop" zone. It's cost Sears thousands of dollars in sales. After Sears sold off its credit card operations I was charged $25 for having a $68.00 credit balance (they owed me) on my Sears account. When I complained I was told that there was considerable expense in accounting for credit balances and and a notice had been sent to me that if I wanted to avoid this “service charge” I would have to have requested a refund. As I did not recall having seen such a notice, I asked why they had simply not sent the refund cheque if it was so costly to “service” a credit balance? I received no answer to this obvious question. I requested that a refund be issued and a year later received a cheque for $43 (the $68 credit balance less the $25 service charge) It ain’t worth the effort to fight for $25 but Sears is on the family “black list”, a “no shop” zone. It’s cost Sears thousands of dollars in sales.

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