It is disappointing to read about the trouble you are experiencing with your refrigerator service. At Sears we attempt to resolve our service calls on the first visit and as you are experiencing there are times when parts have to be ordered. In these instances we normally receive the part in a timely manner and it is clear this is not the case with you refrigerator. My name is David and I work for the Sears Cares Executive team and we want you to know we are here for assistance. We would be more than glad to look into this issue and assist you with finding a resolution to the problem. At your convenience please contact my office via email at searscares@searshc.com so we can further discuss your concerns. Please provide us a contact number and the phone number the refrigerator was purchased under and we will call you at your convenience. In addition please include your screen name (Penciltrick) in your email so we can reference to your posting.

Thank you,

David V.
Senior Case Manager
Sears Cares