Comments on: StubHub http://www.penciltrick.com/index.php/retail/stubhub/ Fighting the trained monkey in modern society. Wed, 01 Sep 2010 17:05:49 -0700 hourly 1 http://wordpress.org/?v=3.0.1 By: Cayla http://www.penciltrick.com/index.php/retail/stubhub/comment-page-1/#comment-44421 Cayla Mon, 30 Nov 2009 05:45:02 +0000 http://www.penciltrick.com/?p=129#comment-44421 I have used StubHub once before, and can't say I had any trouble with customer service. I picked out the tickets I wanted (even though they were a bit over priced) and ordered them. When I was charged, it came through about $100 more than I expected because I was not aware that Stub Hub was a US site dealing only in US dollars (I was buying tickets for a Canadian event, so assumed it was Canadian currency). For this reason I highly caution Canadians using StubHub to use either a US credit card (if you have one) or take into consideration the exchange rate when purchasing tickets I have used StubHub once before, and can’t say I had any trouble with customer service. I picked out the tickets I wanted (even though they were a bit over priced) and ordered them. When I was charged, it came through about $100 more than I expected because I was not aware that Stub Hub was a US site dealing only in US dollars (I was buying tickets for a Canadian event, so assumed it was Canadian currency).

For this reason I highly caution Canadians using StubHub to use either a US credit card (if you have one) or take into consideration the exchange rate when purchasing tickets

]]> By: StubHub Executive Customer Care http://www.penciltrick.com/index.php/retail/stubhub/comment-page-1/#comment-42245 StubHub Executive Customer Care Tue, 25 Aug 2009 14:36:16 +0000 http://www.penciltrick.com/?p=129#comment-42245 Dear Customer, I am contacting you on behalf of StubHub Executive Customer Care. I am truly sorry to hear about the frustration you have had with our company. It sounds like you have had a less than stellar experience with your purchase and collaboration with our Customer Service. I would like to further assist you to ensure that the issue has been resolved within StubHub and provide a satisfactory resolution for you. Unfortunately, there is not enough information for me here to find what transaction this issue relates to. If you would please provide me with a transaction number, I would be more than happy to do some research to find your order and account information so that I may be able to reach out to you and provide further assistance. Further research will also allow me to interact with the Customer Service Representatives that you dealt with to ensure that any unsatisfactory service is improved for you and future customers. While we like to hear good feedback about StubHub, your feedback is what is important for us to realize any mistakes that were made and rectify them to ensure that we grow as a company moving forward. We are always looking to further satisfy our buyers and sellers and to update our training for Customer Service. If you are interested in discussing this, you are welcome to contact me at StubHub via email: JNorberg@StubHub.com or MSeagren@StubHub.com I look forward to your response and hope that I can turn your experience around with StubHub. Dear Customer,

I am contacting you on behalf of StubHub Executive Customer Care. I am truly sorry to hear about the frustration you have had with our company. It sounds like you have had a less than stellar experience with your purchase and collaboration with our Customer Service.

I would like to further assist you to ensure that the issue has been resolved within StubHub and provide a satisfactory resolution for you. Unfortunately, there is not enough information for me here to find what transaction this issue relates to.

If you would please provide me with a transaction number, I would be more than happy to do some research to find your order and account information so that I may be able to reach out to you and provide further assistance. Further research will also allow me to interact with the Customer Service Representatives that you dealt with to ensure that any unsatisfactory service is improved for you and future customers.

While we like to hear good feedback about StubHub, your feedback is what is important for us to realize any mistakes that were made and rectify them to ensure that we grow as a company moving forward. We are always looking to further satisfy our buyers and sellers and to update our training for Customer Service. If you are interested in discussing this, you are welcome to contact me at StubHub via email: JNorberg@StubHub.com or MSeagren@StubHub.com

I look forward to your response and hope that I can turn your experience around with StubHub.

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