Enbridge
Here’s an update from the person who sent a complaint about Enbridge a while back. The original post is here.
We continue to experience difficulty with billing from Enbrige.
Since moving to our new home in October we have not received a bill from Enbridge. We notified the company of our change of address, called Enbridge and spoke to Aly (from Direct Energy) and and Ms. Eileen Campbell (ombudsman from Enbrige) about this matter. When my husband spoke to an Enbridge rep, and to Aly we were told that Enbridge was experiencing difficulties with their billing process and that we shouldn’t worry about this. It has now been 3 months since we moved in and still we have not received a bill. We were given what we believe is our new billing number and I have sent 2 cheques to Enbridge. One of the cheques has been cashed by Enbridge the other has not. Of course I have no idea if my account was credited.
• Although we were told ‘not to worry’ it is very disconcerting and we would like this matter dealt with as soon as possible. We do not want to receive a huge bill in the mail that we will be unable to pay.
• Also, although we were assured by Aly from direct Energy and Eileen Campbell from Enbridge that the previous account from our former address had been cleared and that we now have a “0” balance we have yet to receive a copy of that bill.
• Is this normal?
Disclaimer
This article was submitted by one of our readers. Penciltrick cannot make any claims as to its authenticity but the article was accepted on a good faith belief that it is an accurate and truthful account of the events listed.
February 6th, 2010 at 2:21 pm
I am in the same boat after buying a new home. Still have not received a bill, since moving in September 2009. I read up on another site that it took them 9 months to get their bill, and even then they were billed for the most recent 3 months and enbridge were still reviewing the first 6 months. Apparently the issue is in resolving an estimate for what you will be billed and what the builders will be billed. Apparently they have no way of monitoring this, so they just take an average monthly usage and charge you for it. Which I personally think sucks, because we are using a lot more gas during the winter months. I just hope that bill isn’t insanely priced. I reside in the Brampton area.
February 24th, 2010 at 11:05 pm
I myself are in the same boat and i just wrote a complaint to this site. i have been having this on going issue since i moved in April 2009! I have just recieved a monster bill that has every month estimated and just 1 month an accual meter reading. I have complained all the way up to the ombudsman office and still in the process of fighting this bill considering its all extimated. What a joke this company is. I would be worried if you havent had a bill yet. I reside in the Oshawa area.
March 11th, 2010 at 12:39 pm
On behalf of St. Nektarios Greek Orthodox Church, 1223 Dovercourt Road, Toronto, ON, M6H 2Y1, 416-537-7283, I would like to protest the illegal activities of Direct Energy and Enbridge. These companies both claim that the Church has entered into a contract with Direct Energy to supply gas to the Church and yet no such contract exists. A recent audit has revealed gas charges at approximately three times the going rate. A representative of Direct Energy informed me that there was a contract in 2003 which was renewed in 2008 since the Church failed to not authorize Direct Energy and Enbridge to renew the supposed contract.
The Church has an account with Enbridge not Direct Energy. We are seeking restitution of the gas charges which we believe were fraudulently obtained by both these companies.
May 7th, 2010 at 1:47 pm
I have been waiting for a bill from Enbridge for 8 months! (October 2009-present) I live in Ottawa and got the same ‘software upgrade problem’ excuse. The First bill came in my landlords name, the next bill in the deceased previous owners name, and the next and every bill after that in the new owner/landlords name again.
I can smell class action suit, but then the Ontario Energy Board would just have the consumers pay, like they did in 2008 for when Enbridge lost the suit for overbilling. http://network.nationalpost.com/np/blogs/legalpost/archive/2008/02/19/blog-no-187.aspx
May 15th, 2010 at 9:34 pm
I have a fantastic story about the ‘software upgrade problem’ with Enbridge. I have been waiting for a bill from Enbridge since last year, and everytime I called, they gave me the software upgrade problem excuse, and told me to just wait for it.
About a month ago, I come home to find my gas cut off (no warning or anything). After my own investigation, it turns out that there was no software upgrade problem. Late last year, someone had called in pretending to be me and asked that my mailing address and telephone number be changed to another address. Not only this, but they had their Enbridge account changed to my name, so that I’d be responsible for their bills as well! I have no idea how that could be done without my knowledge or consent.
I’ve also learned that the only verification system Enbridge uses over the telephone is to ask the caller for the current address and current telephone number of the client. Once that’s provided, all account information of the client can be divulged and even changed.
How this company hasn’t collapsed on itself I have no idea.
May 18th, 2010 at 12:45 pm
Ha! I have a follow up, (still no bill) but they sent my landlord to collections! Even after they (Enbridge) told me the account was on HOLD until the billing department caught up with their backlog and there would be no interest, no late payment charge, and both accounts were on hold until they (Enbridge) switched the bill into my name (I offered to pay my landlord and have him pay the darn bill, they (Enbridge) said not too)
June 10th, 2010 at 7:49 pm
Enbridge engages in mafia-like behaviour – they refuse the negotiate, have left us with NO GAS SERVICE for 5 LONG DAYS! My children are unable to bathe themselves.
June 10th, 2010 at 7:52 pm
Enbridge Ombudsman can’t and won’t turn on our gas for 5 DAYS. A full amount of the bill was agreed to be paid on our payday, and that was not enough for them, and with that
This contradicts and conflicts what Ministry of Consumer and Corporate Affairs asks of its corporate citizens.
What has deregulation done for consumers?
June 11th, 2010 at 9:35 am
Bought a new house, I was only getting bills every 3 months. Hydro does the same, so I thought it was normal. No notice, no phone call, gas gets shut off. Now I have to wait 5 days for someone to come and turn it back on and pay the stupid $250 deposit. I asked the lady on the phone if the place was run by wild monkeys, she denied it, but after my experiences it would have to be.
July 22nd, 2010 at 10:47 am
I had the same problem, moved to my new apartment in September, didn’t receive any bill for ten months, called Enbridge so many times about it but in vein. They disconnected my gas connection due to not paying the bill (which I never received). Finally got 10 ten bill altogether with BBP and I am charged the double the amount of my usage. Have been trying to contact Enbridge again but no luck.
Why no one is checking on Enbridge incompetency?