Enbridge
Here’s an update from the person who sent a complaint about Enbridge a while back. The original post is here.
We continue to experience difficulty with billing from Enbrige.
Since moving to our new home in October we have not received a bill from Enbridge. We notified the company of our change of address, called Enbridge and spoke to Aly (from Direct Energy) and and Ms. Eileen Campbell (ombudsman from Enbrige) about this matter. When my husband spoke to an Enbridge rep, and to Aly we were told that Enbridge was experiencing difficulties with their billing process and that we shouldn’t worry about this. It has now been 3 months since we moved in and still we have not received a bill. We were given what we believe is our new billing number and I have sent 2 cheques to Enbridge. One of the cheques has been cashed by Enbridge the other has not. Of course I have no idea if my account was credited.
• Although we were told ‘not to worry’ it is very disconcerting and we would like this matter dealt with as soon as possible. We do not want to receive a huge bill in the mail that we will be unable to pay.
• Also, although we were assured by Aly from direct Energy and Eileen Campbell from Enbridge that the previous account from our former address had been cleared and that we now have a “0” balance we have yet to receive a copy of that bill.
• Is this normal?
Disclaimer
This article was submitted by one of our readers. Penciltrick cannot make any claims as to its authenticity but the article was accepted on a good faith belief that it is an accurate and truthful account of the events listed.
February 6th, 2010 at 2:21 pm
I am in the same boat after buying a new home. Still have not received a bill, since moving in September 2009. I read up on another site that it took them 9 months to get their bill, and even then they were billed for the most recent 3 months and enbridge were still reviewing the first 6 months. Apparently the issue is in resolving an estimate for what you will be billed and what the builders will be billed. Apparently they have no way of monitoring this, so they just take an average monthly usage and charge you for it. Which I personally think sucks, because we are using a lot more gas during the winter months. I just hope that bill isn’t insanely priced. I reside in the Brampton area.
February 24th, 2010 at 11:05 pm
I myself are in the same boat and i just wrote a complaint to this site. i have been having this on going issue since i moved in April 2009! I have just recieved a monster bill that has every month estimated and just 1 month an accual meter reading. I have complained all the way up to the ombudsman office and still in the process of fighting this bill considering its all extimated. What a joke this company is. I would be worried if you havent had a bill yet. I reside in the Oshawa area.