Comments on: Enbridge

By: Anonymous

Anonymous — Fri, 13 Jan 2012 00:06:59 +0000

Enbridge is not run by wild monkeys although I like that image. It is run by people who are so far removed from reality that they cannot comprehend what goes on in the real world. I used to work there. It sucked so bad that I used to wish I would have a car accident on my way into work so that I could not go into work. They create stress for their employees to the degree that they become non-functional.

By: Jo

Jo — Fri, 21 Oct 2011 09:41:44 +0000

Holy Cow!!! Don’t even know where to start! My issues with this demonic company started the day I took possession of our 130 yr old house. After having transferred our account at time of sale in August 2007, silly me but I thought that completed the due diligence required of me the consumer. The gas chap showed up on the very day that house became ours to shut off the gas. Turns out that the last TENANTS had called in a termination of service. The TENANTS had been out of the property for over a month and the owners had assumed the account so how is a non-sitting TENANT allowed to cancel service??? Issue #1
After 3 hours on my cellphone mid-day (not cheap)with one of several employees that I would deal with over the ensuing 4 yrs, I was able to get them to take the gamble that as my name was now on the deed I was the most likely schmuck that would be paying the bills from this day on and so in order to suck any money out of me that they would have to at least make it look like they were prepared to provide me with service…though not like any other service that I have ever had the misfortune to receive. Issue #2
Since then I have had no end of issues with whoever is running this entity…the latest in this debacle is a bill arriving for $1300 as an adjustment for my BBP…hold the phone, what BBP??? I purposely didn’t buy into that after a horrendous experience with Ontario Hydro but alas that’s another tale of wasted time and money to be fleeced anyway. Issue #3
In addition to this BBP crap, there is the little issue of the company claiming to not have received any meter readings for 9 months yet there has been a man at my house on 3 separate occasions with their credentials to read said meter…so if they’re denying his existence does that mean that there is a chap casing out my town??? I have put that into the hands of the OPP so will update as info comes in. Issue #4
Back to my story.
So, they don’t have any readings but managed to estimate that our usage in Feb’11 was more that our previous years combined…now we don’t have a grow op and I am therefore stymied as to what other activity we could be engaged in to consume that much power in 1 month…after countless calls to the 1-877-no-help-line I have finally gotten some attention from the Ombudsman…we shall see what falls out of this next set of dealings…Issue #5
There are far too many issues that have developed during my dealings with this outfit to even list here.
If I had any other option I would take it but they have Ontario homeowners by the short and curlies. Until the Honourable??? Dalton McGuinty is forced to step in and end this monopoly or crucify them in court on behalf of 800 000 of his constituents suffering under the boot of this utility, this promises to remain my hobby.
I suspect that the chap that posted his suspicion of the company being run by wild monkeys may be onto something…

By: Donna

Donna — Fri, 15 Jul 2011 14:18:37 +0000

I rented a house in 2009 and received an Enbridge bill for Direct Energy Services for furnace/boiler maintenance. I called both companies to inform them I was a renter and they need to bill the owner. Two years and two addresses later and numerous phone calls I have been reassured it will be corrected. This week it was sent to a collection agency and is on my credit report. I was never sent a notice that this was going to happen. I just filled out an on-line complaint to the Better Business Bureau. Can we not sue these people for 2 years of stress and anxiety? I will never deal with Enbridge again as long as they are associated with Direct Energy.

By: Andrew

Andrew — Fri, 06 May 2011 23:48:34 +0000

I live in Petawawa, i hadnt recieved a bill for 9 months and then moved to a new address. Some software issue. They sent me an extreme bill and want the money NOW. They wouldnt even settle on a lower amount seeing as no one can afford a huge lump sum payment these days especially since i have 3 kids to take care of. They should have atleast offered to drop the bill to a lower amount.

Enbridge, what kind of circus are you running.

By: Bonnie DeWolfe

Bonnie DeWolfe — Sun, 03 Apr 2011 13:18:13 +0000

I too have had a ‘nightmare’ with Enbridge for over 2 years now. Our house was picked for a ‘meter exchange’ and Enbridge couldn’t figure out for over 8 months that I had a new meter # on my house (isn’t that their job?) and kept sending me letters. It did take over a year to get my bills properly adjusted (I was estimated for 14 months!!), after at least 25 calls to their office and finally contacting the ombudsman. She did not reply to my email for over a month, until I called the office and left a message that I was going to the media.
She assured me after her investigation and a credit that my acct. was now all settled and everything was correct. One month later, I recieved a bill…sorry, make that 10 bills, which I kindly forwarded to the Ombudman, asking if this is what she called settled!?
Ok, so things moved along last fall, very smoothly (finally) and I received a bill in Dec/10 for over $300 in Direct Energy rental charges. I immediately contacted them at Enbridge…the lady was helpful and advised that due to the problems with my bills, Direct Energy had not billed me for a few months. However, when she looked over the charges (which were NOT itemized at all on my bill) she noticed there were double and triple charges for some months. They have been working on my bill since then, it’s now April and I just received my bill, no adjustments, no changes and LATE PAYMENT charges on it to boot!!
This is just unbelievable!! It’s a pathetic way to run a company. Off I go to the Ombudsman AGAIN, as I can’t get anywhere with Enbridge (pretend)customer service!

By: Pat Little

Pat Little — Wed, 15 Dec 2010 00:59:32 +0000

In August I received a letter from Endbridge telling me that it was time to have my meter changed. I have had nothing but but problems ever since. The meter replacement went well, in fact the service man was quite nice and pleasant to chat with. He did the work quickly and efficiently. Then I received an invoice. Infact, I received 3 invoices. I have received 3 invoices every month ever since. Each invoice is a little different. Typically, I get one invoice saying I have a credit balance. Then I get 2 on the same day, each different. Once says I have a zero balance and the other saying that I owe money. Most recently I received a letter stating that “as you are aware, we changed billing systems in august of 2009….”. No, I was not aware. Anyhow, the essence of the letter is that they are having billing issues and that I will “shortly” received an invoice for a balance owing. Well!! Let me tell you what a fiasco it has been ever since. Not accepting their explainations (apparently my meter hasn’t been working right since February of 2010) and so they have “guestimated” my usage and did a lot of crediting and debiting to tell me how much the have “estimated” that I owe. Needless to say I have escalated the issue to the Ombudsman. That was almost a month ago. I have tried on 3 occassions to reach the rep who is supposedly doing the research on my account. My most recent attempt (on december 13th) had an email bounce back to me to tell me that the rep was out of the office until December 3rd. Where do I go now to get resolution if I can’t even rely on the ombudsman? Meanwhile, winter is on full blast!!! Anyone have any suggestions?

By: Tristan Z

Tristan Z — Mon, 16 Aug 2010 14:01:00 +0000

I have a $1200 for the BBP adjustment. Why should I have to pay for they’re mistake?
In my industry I can’t charge a client a year later, for hours worked that I “forgot to bill”. I would get laughed at. How is this fair? and who is in forcing this ridiculousness? And do I really have to pay? I also don’t remember signing up for this “average bill thing”

By: Tina

Tina — Thu, 22 Jul 2010 14:47:20 +0000

I had the same problem, moved to my new apartment in September, didn’t receive any bill for ten months, called Enbridge so many times about it but in vein. They disconnected my gas connection due to not paying the bill (which I never received). Finally got 10 ten bill altogether with BBP and I am charged the double the amount of my usage. Have been trying to contact Enbridge again but no luck.
Why no one is checking on Enbridge incompetency?

By: Mark

Mark — Fri, 11 Jun 2010 13:35:25 +0000

Bought a new house, I was only getting bills every 3 months. Hydro does the same, so I thought it was normal. No notice, no phone call, gas gets shut off. Now I have to wait 5 days for someone to come and turn it back on and pay the stupid $250 deposit. I asked the lady on the phone if the place was run by wild monkeys, she denied it, but after my experiences it would have to be.

By: rosemary

rosemary — Thu, 10 Jun 2010 23:52:07 +0000

Enbridge Ombudsman can’t and won’t turn on our gas for 5 DAYS. A full amount of the bill was agreed to be paid on our payday, and that was not enough for them, and with that

This contradicts and conflicts what Ministry of Consumer and Corporate Affairs asks of its corporate citizens.

What has deregulation done for consumers?