Comments on: Bell Express Vu

By: marilynn

marilynn — Tue, 31 Jan 2012 19:23:46 +0000

I too have had many numerous problems with Bell, from incorrect billing to wrong package provided, the list goes on and on. However the immediate issue I have is the constant repeat shows all year long (not just in spring and summer) as was the normal practice but constantly, as well as the so called marathon shows where they show all the episodes of a certain show, examples: pawn stars, American Pickers, Canadian pickers, crime shows on ID channel, Food Network just to name a few and why are we provided with 7 or 8 channels showing the same show at the same time plus the premption of CSI shows or deletion of same and again when a new episode should be on the station shows another repeat. They should be audited. The money they saved over December by not buying or choosing not to show the new episodes of many regular shows is staggering. For those of us who live below the poverty line and rely on TV as our only source of entertainment it sucks big time. What is going on. Does anyone else agree

By: MICHELE MCPHAIL

MICHELE MCPHAIL — Mon, 30 Jan 2012 18:54:11 +0000

I had similar dealings with bell. I moved and told them of my move date etc. They sent my dish before my move date to the new house and the people who look after internet sent my motim before i moved to the new address and then was charging me for it. Nobody wanted to help me. Bell Expressvu lifted 180.00 off my mastercard and when i asked why 180.00 they told me it was for the month i cancelled..i said a month of programming was not 180.00…long and short they got some of my money. BELL IS/ARE CROOKS. Im now free of bell and would have a dog house serviced by bell. I hope they suffer tough times…that is exactly what they deserve. To read everyones posts make me sick to my stomach that they are able to get away with this!

By: dave

dave — Mon, 30 Jan 2012 15:24:00 +0000

how do we stp these morons ..i dread getting my bill from bell.i know im getting f…ed ,but i have to set aside one to two hours for a phone call.my blood pressure rises just thinking about it.they must make millions off people who dont have the time to waste.does bell monitor this site.

By: Barry

Barry — Sat, 28 Jan 2012 19:18:59 +0000

Killed the ExpressVu Service. Talk of Bell as as ripoff! Overly pricey PVR receiver offered as free of charge as promo but after 6 months pay department starts charging supposed rental fees. Demands that I prove it was free of charge. Bell adds services I never wanted or asked for to bill including movie channels and time shifting in U.S. to bill and cannot get them deleted. Massive run around from the service department. So I terminated the service. Now the firm not only wants $100 early termination charge but $50 termination for each receiver and threatens a $593 bill if if I do return the receivers. Firm is about to lose the Internet as well after this nonsense. All sorts of issues with other providers but I decided Shaw Direct offered a better package at lower cost and with no rental charges. Catch = wants to charge a $6 cost for a second receiver per month, which also is silly.

By: Joey

Joey — Sat, 21 Jan 2012 03:42:56 +0000

Bell it self is just a rip off,they lie,and there customer service is terrible.

By: Chris

Chris — Tue, 17 Jan 2012 17:29:44 +0000

So, I have been a bell customer for almost 4 years. At first everything was great. then in the last year & a half, started to get phone calls from bell. I was 4 days late in payment. Nasty lady on the phone wanted to know when I am going to pay. ok.. I paid next day. Next month 5 days overdue, on a Saturday morning. 8:02 am. I’m still sleeping and guess who.. Bell Collections again. OMG .. 5 days overdue. This is stupid. They obviously need thier money NOW … so, last 12 months, and every month, a phone call, not just once a day, 7 times a day and I’m typically just ignoring the calls now.

DONT GO WITH BELL … THEY ARE WORSE THAN BILL COLLECTORS …

After reading all this, I hope my cancellation doesn’t end up like others on here. I’ll let you know.

By: Marlin

Marlin — Thu, 12 Jan 2012 20:03:34 +0000

SERIOUSLY!! How can we escalate all these horrible CS to get BELL attention?!! Media maybe?! How? anybody got an idea??!

I’m not going to even put my story here, it’s pretty much the same, they keep promising credit and saying not to worry..but never resolved anything!

This is frustating! I’m a new customer since Nov 22, 2011. Can you imagine that!

By: Ann

Ann — Wed, 14 Dec 2011 04:36:09 +0000

I am totally frustrated with Bell TV customer service. I signed up this summer and because I was shopping around I was promised rent free PVR receiver and free installation.

Bill came with 150.00 installation charge and rent charged for PVR. I immediately called customer service and they agreed to credit the account. That was 2 months ago. Two more unchanged bills, three more calls to customer service each promising to give me credit for their mistake, 4 calls a day from their overdue accounts reps, and today a disconnection notice. Their departments don’t communicate with each other AND despite my request they don’t call and inform them of the other department’s promises I am still harassed. Now looking to get out of this mess..not worth the stress and anger it brings.

By: Cheryl

Cheryl — Sun, 11 Dec 2011 20:52:03 +0000

A couple of weeks ago I had called Bell Sat TV as we just purchased a new big screen HD TV and still had not upgraded to an HD receiver. The first agent I spoke to said that there we no promos available to me. I mentioned that we have been a Bell/Express Vu customer for many, many years and it was too bad they could not do anything for us. She was happy to transfer me to the cancellation department and I was okay with that. The agent to whom I spoke to was great! First thing he did was reduce our programming fees down $20, then he offered me a HDPVR free and a second one for a rental of $6.92 per month, free install and no contract. Prior to ending our conversation, I mentioned HD programming and he said he would give us 6 months free HD programming as well, sweet deal, or so I thought. The install was done yesterday and shortly after the tech left we received an email from Bell, our programming fees went up $35, install was not included and not only was there no HDPVR deal they were charging me for 4 units instead of the 2! I have made several calls from yesterday through to now and I am more frustrated than ever! What was I thinking?? I fell for Bell’s bait and switch and I can see now that I am going to have an extensive battle with this company. Buyer beware, anything that sounds too good to be true most likely is!

By: Bruce

Bruce — Sat, 01 Oct 2011 05:30:50 +0000

I paid for the NHL package so I would be able to watch more Leafs games. They are blacked out because I’m from their “area” – Thunder bay – a 2 day drive away. They say they are on local/regional channels – no they are not… The leafs game shows up on the guide, but says it’s blacked out. You have to get shaw cable to watch those games. The NHL package is for people who would like to watch columbus vs pheonix…. as long as they don’t live anywhere near columbus of phoenex… those people are allowed to watch leafs games. One more thing.. the price is wrong… and if it rains.. there goes our columbus game….a real rip off.