Don’t kid yourselves, I bought my Toyota at Yonge/Lawrence(now Inn on the Park) and have had equally frustrating experiences with them (and Scarborough Toyota, same owner)and switched to Yorkdale.

I believe they all try to satisfy customers, but am not sure they are capable. I’ve had recurring rear alignment problems and though they are quick to try and remedy they just seem ill-equipped. I can’t complain about their attitude since they do make an attempt. I’m concerned that a manufacturer with such a good reputation is falling short on the service and maintenance side of the industry.

Here is the irony, I just bought a RAV 4 from YORKDALE TOYOTA in June 2009; it was finally delivered 5 weeks later–too bad I did not read this story before than as I can’t stand POOR CUSTOMER SERVICE and BEING RIPPED OFF of my money and time.

It was not a good experience because the salesperson-actually made sooooo many mistakes that it became a very unpleasant shopping experience.
The net price on the contract was never correct and they “dicked” with the price; in other words what they said verbally did NOT match what they put in writing and then it had to be changed twice. They dick around with net price and gross price and try to cover up that they are trying to pull a fast one on you by saying it is the tax that changes the price. NOT TRUE when we recaluclated it twice.

They play with NUMBERS and many people do not double/triple check the price verbally negotiated with the price written on the contract; ALWAYS CHECK YOUR NET and then YOUR GROSS PRICE to ensure you haven’t been ripped off as they WILL TRY and many people don’t notice. If they get caught they simply apologise and make up an exuse but they still make the sale.
They also automatically added in $400 on the sales contract for “GLOBAL EYE” which is a bullshit fee whereby the General Manager and Sales person split the commission $200/$200 AND THEY DON’T EVEN ASK YOU IF YOU WANT IT, THEY SIMPLY ADD IT ON TO YOUR CONTRACT. They catch most people off guard who are already sold on the car; so they simply DONT MENTION IT and slip it on the contract ready for you to sign on an for an extra $400; afterall you are already spending over $30,000 so whats an extra $400??? YOU WONT NOTICE and YOU WONT FEEL IT, right????

They claim this fee is so that the police can find your car if it gets stolen BUT ONLY if it is registered to the “GLOBAL EYE” service!!!!!!!!
Isn’t that what VIN’s are for? GIVE ME A BREAK! Police have found millions of stolen cars in the past when no one had GLOBAL EYE!!!!!!!!!!!!!!!!!!!!!
SAVE YOURSELF $400 and cross it off the contract and then sign it.

My husband and I got suckered into it and we realized after a week that it was TOTAL BULLSHIT but it was too late.

Now I have the RAV4, have had it for one week and will observe any issues however I WILL NEVER BRING IT TO THAT DEALERSHIP FOR MAINTENANCE–EVER as I do not trust them after reading this story and after my own experience during the contract closing.

WIETZES TOYOTA is another horrible dealer as they offered me 1/3 of the trade in value of what my car was really worth(got triple at YORKDALE Toyota which is what black book value is so they didnt do me any favours, just what they are supposed to do)
To boot Wietzes Toyota had my husband and newborn baby wait around for hours on end in their dealership while they decided on the trade in value of my car $2000 is what they offered for a car worth $6000 black book and what I actually got at YORKDALE) and while they decided on a final price for the RAV4.
AFTER 3 HOURS and a waste of OUR FAMILY time at WIETZES TOYOTA we walked out.

Most car dealerships are a huge ripp off in one way or another; they play games and rip people off money and time purposely for profit/gain/leverage.

They deserve to feel the HEAVY HIT the economy has brought down on them and if they are losing sales or if car dealers/makers go bankrupt…….. they DESERVE IT. Today’s consumer is educated and savvy and it is easy to COMMUNICATE and TO CONDUCT RESEARCH in todays world.

WE ARE NOT IN THE OLD DAYS when consumers were YES MEN/YES WOMEN as they did not know any better in most cases. MORE POWER to blogs like this.

Thanks for a GREAT STORY Mr. Editor.

This experience happened to me. I did not embellish the events to make it look more unfavorable. Could you be the woman Quaison bumped my car for?

I’ve been a customer of Dave Nichols/Yorkdale Toyota for about 10 years and have nothing but very good and nice things to say about them. I would not consider myself an easy person to please as I work in a customer service based industry myself and pretty much scrutinize everything. I find your story hard to believe. Quaison and his team have been nothing but professional and courteous whenever I visit. I have never encountered an unhappy customer and have also referred my own family and friends. Sure, sometimes good help is hard to find, but even the new team members are friendly and polite and once they get to know you better you really feel like part of the Toyota family.

Now, I did not purchase my vehicle from Dave Nichols/Yorkdale Toyota, so I cannot comment on the sales team/department. As for the service department, I would ignore the immature ramblings of the author with the very creative and disturbing imagination, and give the Yorkdale Toyota Service Department a try. You can tell them that Lilly, a very happy customer/client, referred you!