Comments on: Direct Energy and Enbridge http://www.penciltrick.com/index.php/service-based/direct-energy-enbridge/ Fighting the trained monkey in modern society. Thu, 29 Jul 2010 16:41:31 -0700 hourly 1 http://wordpress.org/?v=3.0 By: Tammy Dougherty http://www.penciltrick.com/index.php/service-based/direct-energy-enbridge/comment-page-1/#comment-51168 Tammy Dougherty Wed, 21 Jul 2010 00:31:31 +0000 http://www.penciltrick.com/?p=202#comment-51168 I can't believe that i have spent the last 3 hours online reading complaints against Direct Energy and Enbridge Gas. I had an experience with both companies in the past 10 years. When we moved into our new home we had trouble with the water heater. When I called Enbridge they sent a technician that informed us that there was no inspection done on it since it waw installed and he did the inspection while he was repairing the unit. The last thing he told me was not to worry the cost for the inspection would be charged to the builder since it was their responsibility. Fast forward to the next three billing periods and my constant calls to them reminding them of theis error and everytime they reply 'we're very sorry it will be corrected next month...yeah...right! It was 6 months after the fact that they finally removed it from the bill and it was because I got very irrate with the rep and when I requested to speak to her supervisor she told me that she was too busy to talk to me!!! When I finally spoke with the supervisor I informed her of what the rep said and she came out and said to me "Oh.....I don't think she said that....I proceeded to become even more irrate spewing threats for calling me a liar of television and a class action suit. This did the trick. fast forward again to the present and I am currently paying DE three times the current rate to supply my gas because I didn't know enough to read any and all correspondance from them [DE]. They informed me that since I didn't cancel my contract it was renewed at a higher rate without my consent. I am paying a ridiculous amount of money to a company for no reason at all!! Why hasn'tanyone started a class action suit against DE?? They tell me what they are doing is perfectly legal... really!! this from the people who run our government....This should be big news!! I have never heard of a secret contract renewal hidden within a contract as being legal.....there has to be something we can do!!! I guess it's time for someone to stand up and shake the cage!!!! COME ON PEOPLE!! TIME TO ACT IS NOW I can’t believe that i have spent the last 3 hours online reading complaints against Direct Energy and Enbridge Gas.

I had an experience with both companies in the past 10 years. When we moved into our new home we had trouble with the water heater. When I called Enbridge they sent a technician that informed us that there was no inspection done on it since it waw installed and he did the inspection while he was repairing the unit. The last thing he told me was not to worry the cost for the inspection would be charged to the builder since it was their responsibility. Fast forward to the next three billing periods and my constant calls to them reminding them of theis error and everytime they reply ‘we’re very sorry it will be corrected next month…yeah…right! It was 6 months after the fact that they finally removed it from the bill and it was because I got very irrate with the rep and when I requested to speak to her supervisor she told me that she was too busy to talk to me!!! When I finally spoke with the supervisor I informed her of what the rep said and she came out and said to me “Oh…..I don’t think she said that….I proceeded to become even more irrate spewing threats for calling me a liar of television and a class action suit. This did the trick.
fast forward again to the present and I am currently paying DE three times the current rate to supply my gas because I didn’t know enough to read any and all correspondance from them [DE]. They informed me that since I didn’t cancel my contract it was renewed at a higher rate without my consent. I am paying a ridiculous amount of money to a company for no reason at all!! Why hasn’tanyone started a class action suit against DE?? They tell me what they are doing is perfectly legal… really!! this from the people who run our government….This should be big news!! I have never heard of a secret contract renewal hidden within a contract as being legal…..there has to be something we can do!!!

I guess it’s time for someone to stand up and shake the cage!!!! COME ON PEOPLE!!

TIME TO ACT IS NOW

]]> By: Brian http://www.penciltrick.com/index.php/service-based/direct-energy-enbridge/comment-page-1/#comment-49787 Brian Tue, 22 Jun 2010 21:35:36 +0000 http://www.penciltrick.com/?p=202#comment-49787 June 21 2010 Water Heater leaking called DE sent out a teck told my son i had to ripe out my ceiling from east to west side to allow for new code pipe to be put in ! fine new code and then the tech left still have water heater leaking called the next day june 22 spoke to 4 different @#!$S ONE SAID SO THEY INSTALLED THE TANK BUT DID NOT HOOK UP THE NEW PVC PIPE NO i said the tank is still leaking transfere to next #@$!s so they installed the pipe when will your tank arrive??? how am i to when your shipping me my tank and no they did not install the pipe...... WTF transfered me again and hung up on me ... i had to call them back. sorry they say cant be done until the23 isaid my tank is still leaking he said shut off the water i said there is still 50 G of water in the tank that will leaK OUT he said thats right WTF im buying a water heater no more renting for this chump, June 21 2010

Water Heater leaking called DE sent out a teck told my son i had to ripe out my ceiling from east to west side to allow for new code pipe to be put in ! fine new code and then the tech left still have water heater leaking called the next day june 22 spoke to 4 different @#!$S ONE SAID SO THEY INSTALLED THE TANK BUT DID NOT HOOK UP THE NEW PVC PIPE NO i said the tank is still leaking transfere to next #@$!s so they installed the pipe when will your tank arrive??? how am i to when your shipping me my tank and no they did not install the pipe…… WTF transfered me again and hung up on me … i had to call them back. sorry they say cant be done until the23 isaid my tank is still leaking he said shut off the water i said there is still 50 G of water in the tank that will leaK OUT he said thats right WTF im buying a water heater no more renting for this chump,

]]> By: Paul Kent http://www.penciltrick.com/index.php/service-based/direct-energy-enbridge/comment-page-1/#comment-49159 Paul Kent Tue, 08 Jun 2010 13:56:18 +0000 http://www.penciltrick.com/?p=202#comment-49159 My Direct Energy contract for gas supply is up April 30 2011. I am paying about 41.3 cents cub m. I want the contract to run out which I have no problem with, but come April, D.E. says they will send a renewal contract with cancellation contract in it and if I want to leave them, I have to fill this cancellation contract out and send it in. I just put in a new furnace, A/C with heat pump and tankless..I want to see what my costs for energy will be on an Endbridge variable rate. Any suggestions how to get out of this contract now? without penalties etc..So far I have had no problems with D.E. since I have been with them about 12 years..but now I want out to experiment..the guy told me he can offer another plan for 5 years at 26.5 cume but I just want out..let me know...thanks.. My Direct Energy contract for gas supply is up April 30 2011. I am paying about 41.3 cents cub m. I want the contract to run out which I have no problem with, but come April, D.E. says they will send a renewal contract with cancellation contract in it and if I want to leave them, I have to fill this cancellation contract out and send it in. I just put in a new furnace, A/C with heat pump and tankless..I want to see what my costs for energy will be on an Endbridge variable rate. Any suggestions how to get out of this contract now? without penalties etc..So far I have had no problems with D.E. since I have been with them about 12 years..but now I want out to experiment..the guy told me he can offer another plan for 5 years at 26.5 cume but I just want out..let me know…thanks..

]]> By: Ron Taylor http://www.penciltrick.com/index.php/service-based/direct-energy-enbridge/comment-page-1/#comment-48661 Ron Taylor Tue, 25 May 2010 14:53:14 +0000 http://www.penciltrick.com/?p=202#comment-48661 In July 2009, we moved from 1 house to another. In the old house we had put a new A/C unit in that we had bought from Direct Energy We made monthly payments on our bill for this unit. When we moved we had to pay this off in full, which we did. In August 2009 Direct energy took well over $800.00 out of our account. We went to the bank and had these charges reversed as well as putting a stop payment on them. In September and November 2009 they tried again to take this money from our account, each time increasing the amount. I got on the phone after the first time and spoke to a customer service rep who was very rude and said if we had paid our bill we would not be having this problem. I then asked to speak to a supervisor. I was put onto a women by the name of Daniel Dawson.( the only bright spot in that company) After explaining everything again she said she would look into it. After several months of talking back and forth everything was finally settled, or so we thought. I do have everything on tape so there is no saying,I said or did not say that. On May 19th we received a call from a collection agency (for the second time ) saying we still owed $290.00 and spoke to a guy by the name of Kahan. (the most ignorant person I have ever spoke to). I then phoned Daniel back and she gave me the phone number of the ombudsman. On may 20th the ombudsman phoned and said someone would be in touch within 2 days. It is now the 25th of May and I am still waiting for a call back. These are two companies that really need to get their act together. In July 2009, we moved from 1 house to another. In the old house we had put a new A/C unit in that we had bought from Direct Energy We made monthly payments on our bill for this unit. When we moved we had to pay this off in full, which we did. In August 2009 Direct energy took well over $800.00 out of our account. We went to the bank and had these charges reversed as well as putting a stop payment on them. In September and November 2009 they tried again to take this money from our account, each time increasing the amount.
I got on the phone after the first time and spoke to a customer service rep who was very rude and said if we had paid our bill we would not be having this problem. I then asked to speak to a supervisor. I was put onto a women by the name of Daniel Dawson.( the only bright spot in that company) After explaining everything again she said she would look into it. After several months of talking back and forth everything was finally settled, or so we thought. I do have everything on tape so there is no saying,I said or did not say that.

On May 19th we received a call from a collection agency (for the second time ) saying we still owed $290.00 and spoke to a guy by the name of Kahan. (the most ignorant person I have ever spoke to).
I then phoned Daniel back and she gave me the phone number of the ombudsman. On may 20th the ombudsman phoned and said someone would be in touch within 2 days. It is now the 25th of May and I am still waiting for a call back.
These are two companies that really need to get their act together.

]]> By: Richard http://www.penciltrick.com/index.php/service-based/direct-energy-enbridge/comment-page-1/#comment-48352 Richard Sun, 16 May 2010 01:34:02 +0000 http://www.penciltrick.com/?p=202#comment-48352 I have a fantastic story about the 'software upgrade problem' with Enbridge. I have been waiting for a bill from Enbridge since last year, and everytime I called, they gave me the software upgrade problem excuse, and told me to just wait for it. About a month ago, I come home to find my gas cut off (no warning or anything). After my own investigation, it turns out that there was no software upgrade problem. Late last year, someone had called in pretending to be me and asked that my mailing address and telephone number be changed to another address. Not only this, but they had their Enbridge account changed to my name, so that I'd be responsible for their bills as well! I have no idea how that could be done without my knowledge or consent. I've also learned that the only verification system Enbridge uses over the telephone is to ask the caller for the current address and current telephone number of the client. Once that's provided, all account information of the client can be divulged and even changed. How this company hasn't collapsed on itself I have no idea. I have a fantastic story about the ‘software upgrade problem’ with Enbridge. I have been waiting for a bill from Enbridge since last year, and everytime I called, they gave me the software upgrade problem excuse, and told me to just wait for it.

About a month ago, I come home to find my gas cut off (no warning or anything). After my own investigation, it turns out that there was no software upgrade problem. Late last year, someone had called in pretending to be me and asked that my mailing address and telephone number be changed to another address. Not only this, but they had their Enbridge account changed to my name, so that I’d be responsible for their bills as well! I have no idea how that could be done without my knowledge or consent.

I’ve also learned that the only verification system Enbridge uses over the telephone is to ask the caller for the current address and current telephone number of the client. Once that’s provided, all account information of the client can be divulged and even changed.

How this company hasn’t collapsed on itself I have no idea.

]]> By: Irvin Kovar http://www.penciltrick.com/index.php/service-based/direct-energy-enbridge/comment-page-1/#comment-48132 Irvin Kovar Sat, 08 May 2010 13:45:33 +0000 http://www.penciltrick.com/?p=202#comment-48132 Hi Direct Energy In Apr 2009 water heaters started failing in my neighborhood. When my neighbor's water heater burst - I called a Direct Energy technician to have my 15+ year old heater assessed and replaced. It was a know fact that most water heaters in my neighborhood were failing around the 15 - 20 year age mark - the age range of the houses. I was told the water heater was fine. Fast forward to Apr 2010. My water heater burst and flooded my basement. I was charged $150 to replace a plastic pipe that was apparently not to "code". My insurance company says that you are negligent in the maintenance and replacement of water heaters an that they are suing you for what appears to me to be a lack of maintenance process and a blatant lack of integrity. The flooded basement is a HUGE hassle. I notified you in advance and you did nothing. DR you are UNETHICAL, OPPORTUNISTIC, LAZY and should go out of business for punishing your loyal client base. I hope someone starts a class-action suit against you so that you realize you cannot hide behind the power of your self-serving corporate arrogance and play the "system" to your financial benefit. You cost clients money and frustrate them to no end, your inflate the costs of insurance companies, and give yourself a bad name in the process. You should be horrified by this treatment of customers - instead - you seem complacent. I hope you go bankrupt very quickly and that your Senior Executives work at Wal-Mart as greeters for a few years to learn a bit about personal integrity in business. This process cost us a few days in salary, a $500 insur. deductable, a $150 service charge. Add it up. This could have been prevented. Irvin Kovar Mississauga Hi Direct Energy

In Apr 2009 water heaters started failing in my neighborhood. When my neighbor’s water heater burst – I called a Direct Energy technician to have my 15+ year old heater assessed and replaced. It was a know fact that most water heaters in my neighborhood were failing around the 15 – 20 year age mark – the age range of the houses.

I was told the water heater was fine.

Fast forward to Apr 2010. My water heater burst and flooded my basement. I was charged $150 to replace a plastic pipe that was apparently not to “code”. My insurance company says that you are negligent in the maintenance and replacement of water heaters an that they are suing you for what appears to me to be a lack of maintenance process and a blatant lack of integrity. The flooded basement is a HUGE hassle. I notified you in advance and you did nothing.

DR you are UNETHICAL, OPPORTUNISTIC, LAZY and should go out of business for punishing your loyal client base. I hope someone starts a class-action suit against you so that you realize you cannot hide behind the power of your self-serving corporate arrogance and play the “system” to your financial benefit. You cost clients money and frustrate them to no end, your inflate the costs of insurance companies, and give yourself a bad name in the process.

You should be horrified by this treatment of customers – instead – you seem complacent.

I hope you go bankrupt very quickly and that your Senior Executives work at Wal-Mart as greeters for a few years to learn a bit about personal integrity in business.

This process cost us a few days in salary, a $500 insur. deductable, a $150 service charge. Add it up. This could have been prevented.

Irvin Kovar
Mississauga

]]> By: Thomas R. http://www.penciltrick.com/index.php/service-based/direct-energy-enbridge/comment-page-1/#comment-48076 Thomas R. Thu, 06 May 2010 15:17:08 +0000 http://www.penciltrick.com/?p=202#comment-48076 I responded to this thread in December, and the situation HAS STILL NOT BEEN RESOLVED. The "overdue" amounts have been credited back to us after numerous calls, emails, and much wasted time. However the company continues to issue a new bill each and every month for service in a home we haven't owned for close to a year. We made the mistake of providing our new mailing address so now the bills arrive at our new place - showing charges for a completely different property. This company's billing systems are a joke. We are now considering filing a Small Claims Court action to account for the nuisance and the amount time we've wasted on this, with the hope that legal action will finally make somebody in that organization sit up, take notice, and properly close our account as should have been done last summer. I responded to this thread in December, and the situation HAS STILL NOT BEEN RESOLVED. The “overdue” amounts have been credited back to us after numerous calls, emails, and much wasted time. However the company continues to issue a new bill each and every month for service in a home we haven’t owned for close to a year. We made the mistake of providing our new mailing address so now the bills arrive at our new place – showing charges for a completely different property.

This company’s billing systems are a joke. We are now considering filing a Small Claims Court action to account for the nuisance and the amount time we’ve wasted on this, with the hope that legal action will finally make somebody in that organization sit up, take notice, and properly close our account as should have been done last summer.

]]> By: Michelle Lewis http://www.penciltrick.com/index.php/service-based/direct-energy-enbridge/comment-page-1/#comment-46962 Michelle Lewis Tue, 23 Mar 2010 20:07:35 +0000 http://www.penciltrick.com/?p=202#comment-46962 Unacceptable service for hot water tank repair. this was left on the DE website: "service#/file#139-72769 - no hot water from new 1yr old (rental) water heater March 21 - placed service call; made a Monday morning appt [GOOD]. March 22 - tech arrived at 11am; replacement part ordered. tech said to call and he'd return that day to install it [GREAT}; husband (Kevin O'Neil) called that afternoon asking about status of deliver and was told that the delivery window was up to MIDNIGHT that night [UNACCEPTABLE]. Of course, the courier company could not be provided, nor a tracking number [UNACCEPTABLE] - we were just expected to patiently wait up all night [UNACCEPTABLE]. As well we were told that no tech's are scheduled for evening appointments At that time he/she set up a backup appt for Tuesday afternoon[UNACCEPTABLE]; part arived at 6:16pm and I immediately called asking for the tech to return. it seems you have no idea who completes which call!My call was escalated and 'Elaine' said she would try to find the tech to get him to return [GOOD] With no call from 'Elaine' I had to call back at 9pm asking for a status. The rep (no name)said tech was scheduled to return between 7-9pm. there was no call from the tech and he did not show up. Elaine also called me shortly after 9pm to say that she was looking for the tech. She did not call me back. In all conversations I said that we would be willing to wait until midnight (in reference to horrific courier window). Not one call back![UNACCEPTABLE Tuesday March 23 - shortly before 9am I called to get yet another escalation. After yet another BRUTAL conversation taking my name number and having the nerve to ask me to update our file I finally get through to another rep. Another Elaine - maybe it's an alias for all your reps. She could not cancel someone els's appt to push mine in for a morning app't. she could not find the name/number of the rep. [UNACCEPTABLE] aT 2:30PM I called again asking where the tech was. After 10+ minutes waiting while the call is logged, the file is read, the file is pushed forward, I speak with 'Andrew'. he tells me that the tech is scheduled to arrive between 3:30-3:45. [UNACCEPTABLE] I was assure this morning that his work was to be COMPLETED by 4pm today - 12-4 is not an arrival window - I very specifically asked that question. My husbacnd has stayed out of the office for 2 whole days and re-scheduled board meetings because of your inept scheduling department. We have 3 young children at home who are extremely inconvenienced by this issue. I am tired of making all the calls to follow up on an issue resulting from the piece of crap that's intalled in our house! All of this is UNACCEPTABLE. It is very likely that the issue will not be resolved by 4pm and we are at the mercy of the tech to decide if he will come back tonight after 8pm to finish it! If I re-schedule I will lose a paid day at work, my children will miss a day at school and I probably still won't get it fixed! This has been an UNACCEPTABLE EXPERIENCE and I will be passing this message on to all departments, consumer groupd, blogs and websites. You have left us at the mercy of a department that specializes in the phrase 'I understand', 'I wish I could help' - who do you think your fooling? I'm very aware of how your staff are trained in dealing with 'situations' and the special words to use - well let me tell you that they are UNACCEPTABLE. Oh here's an update - it's 3:36 and the tech just called to day he 5min away. According to him, he only needs to show up before 4pm [UNACCEPTABLE]. the call center is a joke and your service is a joke. thank God my house isn't on fire-the team would probably say 'i'm sorry we can't help you'. And don't bother insulting me by sending a pleasant templated email thanking me for my input and that the team/company is always looking to improve processes and experiences. " Unacceptable service for hot water tank repair. this was left on the DE website:
“service#/file#139-72769 – no hot water from new 1yr old (rental) water heater
March 21 – placed service call; made a Monday morning appt [GOOD].
March 22 – tech arrived at 11am; replacement part ordered. tech said to call and he’d return that day to install it [GREAT}; husband (Kevin O'Neil) called that afternoon asking about status of deliver and was told that the delivery window was up to MIDNIGHT that night [UNACCEPTABLE]. Of course, the courier company could not be provided, nor a tracking number [UNACCEPTABLE] – we were just expected to patiently wait up all night [UNACCEPTABLE]. As well we were told that no tech’s are scheduled for evening appointments At that time he/she set up a backup appt for Tuesday afternoon[UNACCEPTABLE]; part arived at 6:16pm and I immediately called asking for the tech to return. it seems you have no idea who completes which call!My call was escalated and ‘Elaine’ said she would try to find the tech to get him to return [GOOD] With no call from ‘Elaine’ I had to call back at 9pm asking for a status. The rep (no name)said tech was scheduled to return between 7-9pm. there was no call from the tech and he did not show up. Elaine also called me shortly after 9pm to say that she was looking for the tech. She did not call me back. In all conversations I said that we would be willing to wait until midnight (in reference to horrific courier window). Not one call back![UNACCEPTABLE
Tuesday March 23 - shortly before 9am I called to get yet another escalation. After yet another BRUTAL conversation taking my name number and having the nerve to ask me to update our file I finally get through to another rep. Another Elaine - maybe it's an alias for all your reps. She could not cancel someone els's appt to push mine in for a morning app't. she could not find the name/number of the rep. [UNACCEPTABLE] aT 2:30PM I called again asking where the tech was. After 10+ minutes waiting while the call is logged, the file is read, the file is pushed forward, I speak with ‘Andrew’. he tells me that the tech is scheduled to arrive between 3:30-3:45. [UNACCEPTABLE] I was assure this morning that his work was to be COMPLETED by 4pm today – 12-4 is not an arrival window – I very specifically asked that question. My husbacnd has stayed out of the office for 2 whole days and re-scheduled board meetings because of your inept scheduling department. We have 3 young children at home who are extremely inconvenienced by this issue. I am tired of making all the calls to follow up on an issue resulting from the piece of crap that’s intalled in our house! All of this is UNACCEPTABLE. It is very likely that the issue will not be resolved by 4pm and we are at the mercy of the tech to decide if he will come back tonight after 8pm to finish it! If I re-schedule I will lose a paid day at work, my children will miss a day at school and I probably still won’t get it fixed! This has been an UNACCEPTABLE EXPERIENCE and I will be passing this message on to all departments, consumer groupd, blogs and websites. You have left us at the mercy of a department that specializes in the phrase ‘I understand’, ‘I wish I could help’ – who do you think your fooling? I’m very aware of how your staff are trained in dealing with ‘situations’ and the special words to use – well let me tell you that they are UNACCEPTABLE.
Oh here’s an update – it’s 3:36 and the tech just called to day he 5min away. According to him, he only needs to show up before 4pm [UNACCEPTABLE]. the call center is a joke and your service is a joke. thank God my house isn’t on fire-the team would probably say ‘i’m sorry we can’t help you’.
And don’t bother insulting me by sending a pleasant templated email thanking me for my input and that the team/company is always looking to improve processes and experiences. “

]]> By: Dennis http://www.penciltrick.com/index.php/service-based/direct-energy-enbridge/comment-page-1/#comment-46678 Dennis Thu, 11 Mar 2010 17:57:30 +0000 http://www.penciltrick.com/?p=202#comment-46678 Im one of the customer who have a problem with direct energy billing system.I had my water heater tank rental eversince with them. Now that green environment product is been coming up to the market. I decided to chance my Tank in too Tankless and get the new tankless with the other company. Tankless is been installed last August of last year,the old tank which belong to Direct energy is been pick up last September of last year i even pay them $75 to return back there product thats fine its there policy. And i even expect them that the rental charges will replect on my bill for the next 2 billing cycle at least. And credit back the consumer after a maximum of 3 mos. thats how it goes, so thats fine at least by December heater rental wont appear on my bill, and get credited for the last 3mos.I kept on calling them every single months Dec. to gave them the heads up,so they wont forgot. Jan. of this year Feb. and March too.I really dont know what is going on if they are ignorant or mormons, or this is the way that there going to piss off any client that has a plan in leaving there company. This people is one of the best in stealing other peoples money, dont get me wrong but look. If your rental with them is January 1 to 31, and you return the rental propery at around January 5 or 10. They will be still charging you up to 31st of January. This is one of the best smart concept guys, There allowed to double jeopardize their client. Thats why ask of March billing my Water Heater rental is still on my bill, and every single months i called them they will always tell you adjustment will appear after 2 billing cycle. Im one of the customer who have a problem with direct energy billing system.I had my water heater tank rental eversince with them. Now that green environment product is been coming up to the market. I decided to chance my Tank in too Tankless and get the new tankless with the other company. Tankless is been installed last August of last year,the old tank which belong to Direct energy is been pick up last September of last year i even pay them $75 to return back there product thats fine its there policy. And i even expect them that the rental charges will replect on my bill for the next 2 billing cycle at least. And credit back the consumer after a maximum of 3 mos. thats how it goes, so thats fine at least by December heater rental wont appear on my bill, and get credited for the last 3mos.I kept on calling them every single months Dec. to gave them the heads up,so they wont forgot. Jan. of this year Feb. and March too.I really dont know what is going on if they are ignorant or mormons, or this is the way that there going to piss off any client that has a plan in leaving there company. This people is one of the best in stealing other peoples money, dont get me wrong
but look. If your rental with them is January 1 to 31, and you return the rental propery at around January 5 or 10. They will be still charging you up to 31st of January. This is one of the best smart concept guys, There allowed to double jeopardize their client. Thats why ask of March billing my Water Heater rental is still on my bill, and every single months i called them they will always tell you adjustment will appear after 2 billing cycle.

]]> By: Marek http://www.penciltrick.com/index.php/service-based/direct-energy-enbridge/comment-page-1/#comment-46168 Marek Thu, 18 Feb 2010 23:26:34 +0000 http://www.penciltrick.com/?p=202#comment-46168 Has anybody considered or taken a legal action against the Enbridge billing on behalf of a Direct energy scam? (Enbridge doesn't care, they are just billing on behalf of DE, DE keeps feeding me the same fodder, we are at fault we are looking into it ..... it has been 6 months ...) I am considering it since it has cost me so much time for the last 6 months that I am not about to prepare to give them a free pass (who knows when they billing issues will be fixed ...) Has anybody considered or taken a legal action against the Enbridge billing on behalf of a Direct energy scam? (Enbridge doesn’t care, they are just billing on behalf of DE, DE keeps feeding me the same fodder, we are at fault we are looking into it ….. it has been 6 months …)

I am considering it since it has cost me so much time for the last 6 months that I am not about to prepare to give them a free pass (who knows when they billing issues will be fixed …)

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