The Consumer Complaints Blog

I would like the following posted on your website to help other citizens beware of Direct Energy scams.

Beginning August of this year, out of the blue, I began receiving charges on my Enbridge gas bill from Direct Energy for an assumed “hot water tank rental”. I contacted Direct Energy immediately noting this sudden billing item, that I had not received these charges in the past and that I do not “rent” my hot water tank as I purchased it from a store and therefore own it. It does not belong to Direct Energy.

After speaking to at least 3 customer service representatives, and manager (Rebecca) I was assured that their records showed that I returned a rented hot water tank back in 2003 and they weren’t able to comprehend why these charges were now appearing on my bill. Apparently – some computer glitch.

It has now been 4 months and I continue to get charges from Direct Energy on my gas bill. With receipt of every bill, I must contact Direct Energy to have the amount credited and every staff and manager I speak to assures me that they will correct the problem and it will be fixed within a few weeks!

It’s been about 16 weeks since this problem started and as someone who has not even asked to be a consumer of this good – a hot water tank rental – I am left with no recourse but to call every month for something I do not have and have not requested. Absolute absurdity as to how this can even happen!

Disclaimer
This article was submitted by one of our readers. Penciltrick cannot make any claims as to its authenticity but the article was accepted on a good faith belief that it is an accurate and truthful account of the events listed.