Comments on: I’m not a criminal! Why Rogers Sucks. Where to begin…

By: John

John — Wed, 04 Jan 2012 16:23:50 +0000

Rogers has over charged and over charged me for my services and has cancelled it. I have been trying to speak with someone to give me some help. I must have been in touch with over 20 rude people!!!!! They deny the fact that they over charged me..! HORRIBLE…HORRIBLE AND HORRIBLE. I am giving my 3 pieces of hardware back to them today….! I’m sure their competitors are willing to give me their service.

By: Mhukhan

Mhukhan — Sat, 31 Dec 2011 02:05:42 +0000

If you sign up for service you did just that you signed up for service so pay the bills not getting your bill is no excuse. DIRT BAGS

By: funny.guy

funny.guy — Wed, 14 Dec 2011 07:47:43 +0000

Rogers CSR are morons. I’m tires of their bullshit. They tell me one thing then 6 months later it all changes. I was signed a 2 year contract that includes a Pvr. I’ve been calling them every six months because they’ve been charging me for it. I spent almost 2 hours on the phone to talk to some lady that thinks she knowss everything. then she tells me that if i return my pvr i have to pay $450 to cancel the contract..My bills seems to be going up every months yet when i ask for detail information regarding my services they tell me they can’t provide me with that information…Rogers can kiss my arse…when my contract is up, I’m never dealing with then again

By: Matt

Matt — Mon, 28 Nov 2011 19:32:22 +0000

Rogers go fuck yourself…you’re a bunch of blood sucking greedy pieces of shit.

Not only did you deceive me with the iPhone 4S “pre-order”.

Not only did you lie to me and give me wrong numbers on cancellation fees, because you feel the need to gouge long-term customers and really stick it to them.

Not only did you try and charge me for 2 “pre-orders” after I cancelled my account.

But even after I took my lumps and paid you’re outrageous final bill that was hundreds and hundreds and hundreds of dollars more then I was told it would be…even a day before it was due mind you!

You have managed to stick it up my ass one last time…by sending my paid in full account to collections 5 days after it was paid! Amazing!

Now I have to deal with this mess.

Burn in hell you dirty bastards as Nov 28 2011 I am still trying to sort out how a paid account can be sent to collections!!!!!

Now an iPhone 4S customer on Telus.

By: AnotherRogersHater

AnotherRogersHater — Fri, 18 Nov 2011 08:55:00 +0000

I have a Pay-As-You-Go phone because of all the stories I’ve heard about Rogers I would NEVER go with a contract. Anyhow…..It was alwas fine, since Oct. 2010…I hardly use the phone, but I am browsing the net and check my emails. So far so good. Recently, Nov. 09/2011, I buy again the $3/week data pass and browse the net, do my emails.. 2 days later, on Nov. 9th, I want to access the internet and I get the screen with the message that I don’t have a valid data add-on and I was asked to either buy the $7/week data pass or the $2/day data pass….?!?!?!!?
I phone Rogers, get transferred back and forth….they connect me finally to somebody from the IT department. He wanted to put the $ 3 back on my account and tried to find the error. Of course..he was not able to do so.
I was tired and waited for an important email, so I purchased the $ 7/week data pass. Even it was not a smart phone.
When I checked later on MY ROGERS I saw that the $3 were not refunded. Still not until today, Nov. 18th/2011.
The other funny thing (or maybe not so funny): On the 16th I made 3 or 4 very short calls with the PayGo phone and my ALL DAY account (25 cents/minute for the first 5 minutes, afterwards 15 cents. I checked and everything was as it was supposed to be.
Later on I received a phone call (41 seconds), I checked and they took 40 cents off my tab for the incoming call!!!!!!
I tried to get somebody on the phone but I don’t have the patience anymore to wait just for talking to some moron who does not know what he/she is doing.
I tried to post several time on the Rogers website in the community forum and they delete that post right away. They even threatened per message that if I keep posting they are going to suspend me.

Here is the post:

**why do I get charged 40 Cents for incoming calls when….**
This message will be posted over and over again, somebody should have an answer.
I have a PayGo phone on ALL DAY, $ 0.25/minute for the first 5 minutes, after that $ 0.15/minute. Today I made 3 or 4 outgoing calls, each of them charged with $ 0.25/minute. Then I received a call and in my transaction history I see that I got taken off $ 0.40. The call lastet 41 seconds, still should be $ 0.25.
Recently on Nov. 9th, I purchased the $ 3/weekle data pass, on Nov. 11.th it asked me for purchasing the $ 7 datapass when I tried to connect to the internet. I phoned Rogers and the technician had no answer, but he told me that he would put the $ 3 back on my account and he would have a look at the problem. Of course he could not find anything…… I did not want to spend another 1/2 or an hour on the phone, getting transferred back and forth, so I purchased the $ 7 data pass.
Until today (Nov. 16th) I still did not get the $ 3 refunded.
Anyone an answer? In my oppinion Rogers is a bit off for the last few weeks….
ROGERS: hasslefree, convenient customer service……ummmm….REALLY?
*******************

The only reason why I am still on that Rogers PayGo is: that is the cheapest solution for me because I hardly use my phone, I don’t want to be available any time for everyone, it is more for security when I am running around with my dog, and of course to stay connected with the internet/check my emails. I am volunteering and sometimes my immediate response is required.
The amount on my account is now $ 9.25 and expires on November 24th,2011 (I topped it up with $ 100 in November 2010 – you can see I don’t use it a lot ?). So I am really considering to choose another provider, even if it costs me prepaid a minimum of $ 20/month.

I just want to let you guys know that I feel so sorry for some of the above posters, compared to their trouble is mine like a moskito bite.
And thanks for letting me vent here.

By: LeeLee

LeeLee — Sat, 05 Nov 2011 00:48:37 +0000

Roger’s is the worst kind of scum. It took them a total of 6 MONTHS to resolve billing issues when my brother moved out of our parents house. When I moved out recently I worried I might fear the same fate. And yes we have! We were promised discounts as a “new” customer which we didn’t get and were charged for a cable box we literally do not have. The technician screwed up the cable and it didn’t work and another guy had to come on another day to fix it (not great timing, since moving is stressful enough!) Spoke to someone on the phone twice and was on hold for most of our evening tonight…ended up not being able to give us the discount (talked to a manager) although the discount’s STILL available and told us to drive all the way back to the stores (2 stores actually). Told them to cancel the internet tomorrow. Done. Didn’t even try to make us stay. Boyfriend’s talking on the internet right now to Bell…not as great internet and same price, but maybe they’ll have some customer service…Roger’s is the worst company I’ve ever had to deal with. They make me furious. I hate them.

By: steve mcqueen

steve mcqueen — Sat, 22 Oct 2011 19:38:09 +0000

I was with Cantel from its inception. I always paid ontime. I had my phone stolen 8 yrs ago. They insisted I had to pay $70 a month or buyout of 500. Since my credit was already in the toilet I walked away…dealt with psycho cunt collection agencies. I researched where the place was and awaited his usual 20 calls a day and was face to face in the parking lot as he went to lunch. I briefed him on all the laws he broke, and told him if he called me one more time, I’d make him pay. Rogers must be crushed.

By: derek

derek — Sat, 15 Oct 2011 20:36:13 +0000

i totally loath this pathetic, paranoid co.
They are so bankrupt its funny, and they screw with their customers on-line
they wreck the netflix experience get a hint rogers, u suck or id be watching u online instead of youe geeks stalking me online

By: Suckitrogers

Suckitrogers — Tue, 04 Oct 2011 04:27:54 +0000

I’m sick of rogers I hope they get AIDS and die mother fuckers! Have you ever tried to explain to them the meaning of a contract? I tried! It was like talking to a brick wall! I’ve been screwed so hard by rogers over the years I’m starting to walk funny… I can’t switch because its so bloody expensive to pay their fees to drop their ugly ass plans! After this current bill I’m done! All those enticing discounts they kept offering me are disappearing and as such their is no benefit to stay with the douches. They have had to kiss my ass over the years to keep my business and screwed up doing that even. Enough is enough! Their warranty service is starting to suck big time, its so hard to get your phone fixed compared to what I was used too before. Their customer relations department sucks ass now also, they refuse to acknowledge their mistakes Which are numerous! I’d rather pay to leave at this point, than get an ulcer before I even begin my career dealing with them!

By: ROgersBLows

ROgersBLows — Tue, 30 Aug 2011 08:55:28 +0000

Rogers fucking sucks, stay the freak away from it. $400 to cancel a freakin account? Are you fucking shitting me? Honestly, we, the PEOPLE, should revolt and take those fuckers to the supreme court and sue them for billions of $ they stole…I’m so sick of it