Comments on: Moving Disappointment with NorthAmerican/east Coast Moving and Sirva

By: jeremy

jeremy — Sun, 15 Nov 2009 01:39:36 +0000

I was moved by the army and they were using sirva or North American movers they damaged some stuff but lost a lot of stuff one tool box and a box of tool kit worth i’m being nice at saying 13,000 but i’m guessing 20,000 a bag of hockey equipment and camping stuff and other stuff I asked them for about 20,000 but have gotten no real offer they said a 1000 I want to take them to court but i have no receipts for anything will i did have all the warrenty stuff for my tools but they were in my tool box go figure
so does anyone got some ideas

By: Bill

Bill — Thu, 19 Feb 2009 01:18:35 +0000

@Cody:
There is no reason for a wronged customer to hold their words. Frankly, had I been in the poster’s shoes, I would be taking the movers to court over the lost and damaged property.

Business have the right to complain, just as consumers do. We have the money they want, so if they want to stay in business, they will have to right their wrongs and treat customers with respect. There is a tremendous difference between a complaining customer and an abusive/dishonest customer. The former wants justice, the latter wants a free ride. If the people at “business beware” cannot tell the difference, then they deserve to fail.

By: Cody

Cody — Thu, 18 Sep 2008 16:58:49 +0000

Read your post, sorry about that incident. Make sure you dont post too much though, there is a site where they can complain about you as the customer too at business beware.

Hope your issue gets resolved.

Cody

By: LetterChamp

LetterChamp — Tue, 05 Aug 2008 09:14:35 +0000

Yikes - that sounds like a customer service nightmare. Unfortunately there are companies out there who are not giving their customers the kind of service they deserve, and that's just not fair. LetterChamp is a consumer advocate fighting for your rights - let us know if we might be able to help. Best of luck, Dave LetterChamp.com

By: Mike McCarthy

Mike McCarthy — Sat, 02 Aug 2008 16:31:37 +0000

I took the time to read your comments. As a representative of the moving industry for the past 35 years, there is no excuse for any company to not listen to their customer and make every possible arrangement to help them correct the situation. That is unless the company is operating on a tight budget with no monies for customer service.

Prior to selecting this company to help with your relocation, what background check did you personally conduct (BBB, referrel, AMSA, etc.) and did you select this company based on price only?

The thrill of saving money on the front side by selecting a low bidder is often tarnished with the inablity of that provider to deliver as promised.

I wish you luck in getting your issued cleaned up.

Mike McCarthy
Vice President
Golden Van Lines, Inc.
Longmont, CO