Rogers Wireless
And so, my parents have been long time Roger’s Cable customers … easily 30yrs+, and they’d been in the habit to pre-paid the full year of cable services. Two years ago they finally decided to try Roger’s home phone and start paying for services month-to-month. My mom is really ‘old school’, she receives a bill/statement she’ll review it and pay it the same day, it is a rare thing for her to be late to pay a bill.
This month, probably the first time ever, my mom paid the Roger’s bill late. The payment was due on the 16th.., Roger’s or their collection department has called her daily since the 20th, not less than twice a day and some of the agents, beyond just being rough, have said they ‘will continue to call everyday until the past-due amount is paid!!!’ On the worst day of calling they called 4 times. They did not take into account mom’s 30 yrs+ of excellent pre-payment history!!!
Today we’ve sent out payment for the December statement and will be calling Bell tomorrow. Mom is so irrate she does NOT care if she has to pay more to get the same services she was getting from Rogers.
Disclaimer
This article was submitted by one of our readers. Penciltrick cannot make any claims as to its authenticity but the article was accepted on a good faith belief that it is an accurate and truthful account of the events listed.
December 1st, 2009 at 11:04 am
Hello – This is Mary with Rogers. I just came across your post and am sorry to hear about your experience. If I can, I would like to help. Is there a way I could get in touch with you? You can also get in touch with me via Twitter at Twitter.com/RogersMary
Thanks,
Mary
December 10th, 2009 at 10:02 pm
Hi Mary,
Thank you for your dedicated follow-up. Today I was able to conclude mom’s issues with Roger’s. Though she did change her TV or phone services she is feeling better about Roger’s as a company.
You reaching out, the assistance of the president’s office, and the subsequent help of Matt, Kim, and Francoise, made us feel that Roger’s is concerned about customer service.
This may not have been the ideal resolution of this incident with a 32 year client, but you’ve reassured this 20 year client that Roger’s is a service company.
Thanks again, and season’s best.
Una
July 6th, 2010 at 7:06 pm
ROGERS COMPLAINT INFORMATION BELOW
Our cable/phone services don’t work in full, so we called to cancel. They then offered us 12 months free HD and a wireless stick for 6 months with a new two year contract.
Phil Hartling then sent us a letter saying we are not eligible for the month free HD but we are still bound to a new two year contract. I now see there is a charge for the wireless stick and i can’t cancel because I’m in a new two year contract!!! pretty much a scam. These companies make a ton of money from Canadians, and we only get ripped off. They also have to refund 30 million dollars due to accidentally billing Canadian. Accident?
We get over billed and then our credit rating is held hostage, if we don’t pay.
here is the best contact for complaints Phil Hartling: 416-935-4870 phil.hartling@rci.rogers.com
July 8th, 2010 at 7:42 am
i am fed up with the bs stop working on idiotic marketing stop over selling pie in the sky ,your just going to piss off to many people like me,today i got a $500 cell phone bill the greater portion of calls where incomplete my bills on average had been about 55 per month i am being charged for roaming on a third party system for calls i terminated when no one answered on the other end ,this in my laymans oppinion stinks and is a rip off im a victom of a technology i do not have control over i will be complainig to the crtc and seekinglegal advice my advice to anyone who has your service is to get out while you can i just dont trust your company period.