Comments on: Rogers Wireless

By: Linda

Linda — Tue, 31 Jan 2012 00:25:45 +0000

I have been with Rogers for over 18 years and I have never had much problem with them, until my last phone call…..I was so irate with the chick on the end, thought I was going to have a heart attack. Maybe I am from the wrong generation, in my 60′s and would not speak to my pet the way that gal spoke to me. And all because I have a broken phone…2 years into a 3 year contract, and will cost me over $100 to get a replacement phone and that’s with signing for another 3 year term….I did tell her to stuff the contract that I presently have and she said “$280 please”….so I am stuck with them for another year with a broken cell phone……

By: Brent Heldens

Brent Heldens — Sat, 21 Jan 2012 23:52:49 +0000

We signed up for a three year contract with rogers. They extended the contract upon sending me another phone. Even though I told them I did not want to extend the contract.I paid the penalty on that one.Then when the plan actually ended. I received a bill and was told they extended my contract because I didnt cancel. We couldnt have been clearer that we would not be renewing. Rogers has mastered the art of extending contracts without signatures or approvals. Good luck if you signed one and think of the money they must make this way.

By: Rebecca

Rebecca — Fri, 07 Oct 2011 00:31:56 +0000

I called Rogers 3x and I asked the same questions and was give 3 different answers. OMG! So incompetent. The customer service person I talked told me she loved
her job. Yah, ok. I asked her why I can not see the end date of my contract when I go to my account online. She said it’s there and she looked for it but she can’t find it. Surprise! surprise! I told her that her co. does not want account holders to see exact date of their contracts. In fact, Rogers are praying that you lose or burn the copy of your contract. What crappy service. I wished Shaw Cable continued with their wireless plan. I am really satisfied with their customer service.

Oh yah, I almost forgot, somebody took an Iphone using my account and Rogers went after me for payment. They credited me after but boy the phone calls I got.

ROGERS IS A CO. I DO NOT RESPECT. The co. I worked for pays almost $20,000. a month for services. If I can talk everybody’s ears out they might just cancel the service. Hhhmmm…

By: Rich

Rich — Mon, 18 Apr 2011 13:52:18 +0000

DON’TY LOSE YOUR ROGERS TV DIGITAL CONVERTERS WHEN MOVING- recently I put all my furniture in storage after selling my house. I inadvertently had my 2 converters packed & put into storage. Once I realized my error I contacted Rogers about the replacement cost. My digital box was going to cost $199 even though Rogers sells the box for $99. My HD box was going to cost $599 even though Rogers sells the box for $299 & Best Buy sells the same box for $279. In effect, Rogers charged me double the retail price & double the sales tax – $798 + tax in total on a depreciating asset. I wrote to the President of Rogers & received an email that stated “this was their policy” even though nobody could show me this policy in writing. This is not the first time I felt “screwed big time” by Rogers. Watch out for Rogers & document everything they tell you including the person you’re talking to. I think if you need to do all of this to CYA you’re probably better off dealing with another company

By: Rich

Rich — Mon, 18 Apr 2011 13:41:15 +0000

DON’T LOSE YOU’RE CONVERTERS WHEN MOVING

By: Francis

Francis — Fri, 15 Apr 2011 16:59:20 +0000

We have been loyal customers with Rogers wireless for many years. two and half month ago, we bought a 4 device on our family plan, a Blackberry, 45 days later, the camera stopped functioning. We called the tech support who instructed us to reload the operating system in an attempt to fix the issue. Did not work. We phoned Rogers tech support back and they advised that they will send us a new device. Three days later we receive a box, but in place of a new device it was a refurbished / second hand device!!! When we phoned Rogers wireless back, we were told that it is the manufacturer’s policy and therefore they cannot do anything. We spoke to several employees however “this is the way it is”. In other words, we keep paying our monthly bills for new devices and airtime etc, even though we received a second hand phone! Rogers does not have much competition in Canada, and therefore customer service is nonexistent. Notwithstanding the fact that we are paying far more than in the US for lower quality of service.
We have decided to not purchase anymore devices with Rogers, and to get out of our 3 years contracts (!) ASAP.

By: very pissed at Rogers

very pissed at Rogers — Sat, 02 Apr 2011 19:24:07 +0000

Here’s my story :

As a long time customer to rogers it is with complete confidence i can honestly say that rogers does not care about customers not withstanding the very few examples of how they overturned mistakes they had no choice to help but what about the customers that didnt have the best credit or paid late a few times. Why should we get bombarded with BS and no one will help?
Right now I am fighting with rogers on an issue that they outright refuse to fix let alone even acknowledge is their fault , they wont help and basically ignore any thing i say almost as if they arent listening at all because when i explain to them what the problem is they just totally change subject to what they want to address , so then im pissed and i say i want to speak to a manager and i get either “no you are dealing with me.” or we can have one call you which either doesnt happen in the 48-72 hours they say i am supposed to hear from them meanwhile the calls continue
Can someone please tell me what the heck a person can do to have a manager actually call and listen to me?

By: Rogers suck

Rogers suck — Thu, 03 Feb 2011 07:40:02 +0000

You won’t find a more money grabbing corporation on the planet. They will use every trick ever thought of to sponge money out of you. Read the fine print in any contract with rogers very thoroughly if you are dumb enough to sign up.

I’m fighting them in a class action lawsuit from 2 years ago and they still call to listen to my deafening horn blast.

By: Aileen

Aileen — Sun, 23 Jan 2011 01:22:30 +0000

This will be the 3rd TIME that Rogers has deceitfully and fraudulantly billed me in the same way. When the contracts are up, we are done.
I ‘prepurchased’ US minutes for a trip for my phone and my son’s. Supposed to be X number of minutes that are valid for a 30-day window. Noticing an extra high bill, I discovered they had put the package on IN PERPETUITY – after an hour with them, all back chrges removed, apologies, etc. Several months later it happened again. Same deal. I revised ALL packages – mine + 2 sons, and wouldn’t you know it — in reviewing my bill THEY HAVE DONE IT AGAIN!

I feel like someone who’s had an employee they have trusted for years only to find out they’ve been embezzling. I contract a service from you, I hold up my end by paying my bill – even pre-authorizing you to charge my credit card, I adhere to your contract terms—- and you turn around and reach deep into my pocket. Disgusting. I’ll be using a US number with a reasonable package and a reputable company from now on.

By: Sean

Sean — Fri, 17 Dec 2010 01:33:03 +0000

Rogers
Very poor service and do not followup with what they say they are going to do,
I would not recommend the service!