Comments on: Rogers Wireless

By: Matt

Matt — Mon, 16 Aug 2010 21:21:42 +0000

Don’t trust rogers, first they charge you a 6.95 System access fee(virgin and Koodo do not)which they claim is a government fee baloney just google it. I called to see about getting a cheaper price on my phone plan as it was up for renewal and was transfered to customer service. He was able to get me what I wanted for they price I wanted , but was only able to do it for one phone ( I needed two) so I thanked him and told him I wanted to cancel my account ( earlier I was told by another operator that I had to give 30 days)he said sure no problem. A 22days later and my account is still active. I called and was told that I had agreed to the new contract. Wow!! I asked him to listen to the recording and was told he believed me but I still needed to give 30 days. I said lets listen to the recording and was told I need to mail a letter requesting to listen to the conversation. I said I don’t want to bankrupt rogers I will just give you the ten dollars to be done with rogers, 6 years with Rogers and this is how I am treated. Why is it you pay more for rogers than anyone else, the name I guess sure is not the service……..

By: PAUL ZAMAN

PAUL ZAMAN — Tue, 03 Aug 2010 03:56:50 +0000

Rogers is a corporation with very apathetic practices. They have me going around in circles fro a while. So, this is how it all began, the phone i had for a week stopped working, and i had to send it back to them. Guess what? rogers told me that they would not send me another phone until they receive the defective phone through UPS. that meant that i will be without any phone for the duration of the shipping process. keep in mind that they have to mail me the new phone!!! I call back this morning to find out that they have lost the defective phone, and I am shit out of luck until they find it! they will not send me a phone or let me get one from the stores. I also have recording of the calls i have had with them. i will publish them step by step. Everyone will enjoy the fact that everyone of these people have lied to me!!!!!!!

By: mike

mike — Thu, 08 Jul 2010 11:42:20 +0000

i am fed up with the bs stop working on idiotic marketing stop over selling pie in the sky ,your just going to piss off to many people like me,today i got a $500 cell phone bill the greater portion of calls where incomplete my bills on average had been about 55 per month i am being charged for roaming on a third party system for calls i terminated when no one answered on the other end ,this in my laymans oppinion stinks and is a rip off im a victom of a technology i do not have control over i will be complainig to the crtc and seekinglegal advice my advice to anyone who has your service is to get out while you can i just dont trust your company period.

By: JD

JD — Tue, 06 Jul 2010 23:06:26 +0000

ROGERS COMPLAINT INFORMATION BELOW

Our cable/phone services don’t work in full, so we called to cancel. They then offered us 12 months free HD and a wireless stick for 6 months with a new two year contract.

Phil Hartling then sent us a letter saying we are not eligible for the month free HD but we are still bound to a new two year contract. I now see there is a charge for the wireless stick and i can’t cancel because I’m in a new two year contract!!! pretty much a scam. These companies make a ton of money from Canadians, and we only get ripped off. They also have to refund 30 million dollars due to accidentally billing Canadian. Accident?

We get over billed and then our credit rating is held hostage, if we don’t pay.

here is the best contact for complaints Phil Hartling: 416-935-4870 phil.hartling@rci.rogers.com

By: Una Szetu

Una Szetu — Fri, 11 Dec 2009 02:02:04 +0000

Hi Mary,

Thank you for your dedicated follow-up. Today I was able to conclude mom’s issues with Roger’s. Though she did change her TV or phone services she is feeling better about Roger’s as a company.

You reaching out, the assistance of the president’s office, and the subsequent help of Matt, Kim, and Francoise, made us feel that Roger’s is concerned about customer service.

This may not have been the ideal resolution of this incident with a 32 year client, but you’ve reassured this 20 year client that Roger’s is a service company.

Thanks again, and season’s best.

Una

By: RogersMary

RogersMary — Tue, 01 Dec 2009 15:04:20 +0000

Hello – This is Mary with Rogers. I just came across your post and am sorry to hear about your experience. If I can, I would like to help. Is there a way I could get in touch with you? You can also get in touch with me via Twitter at Twitter.com/RogersMary

Thanks,
Mary