The Consumer Complaints Blog

Fighting the trained monkey in modern society.

November 11, 2012

Super Air Duct Cleaning

Filed under: Service Based — Editor @ 10:34 pm


I bought a Kijiji Deals coupon for a Toronto-based company called “Super Air Duct Cleaning (416-913-0704) to come and clean my ducts – it was advertised as $475 of value for $79. The only problem is that when you read the fine print on the coupon it informs you that every vent (including heat registers AND cold air returns) over 10 costs an extra $8. So the supposed $79 service was actually going to cost me closer to $300. While they were here they also tried to convince me that I needed to have my furnace cleaned – that was only going to cost a mere $389 extra!!

In the end I told them to stop before they even got to the basement because they were blowing dust all over the place and actually ripped the drywall in our living room trying to get the cold air vent off (haven’t these guys ever heard of an exact-o knife?). I refused to pay anything additional until I spoke to the owner of the company because the service guys refused to take responsibility for the damage to our living room wall. They then became abusive and threatening and in the end before storming out the house they actually disconnected our furnace so we had no heat until placing an after hours service call.

When I finally got a hold of “Annie” at the office (I had to call three times because she didn’t respond to my first two messages) I was told that she couldn’t help me because there was no record of the service being delivered since I hadn’t paid their representatives.

These guys are absolute rip off artists, completely unprofessional and shouldn’t be allowed to conduct business here.


Disclaimer
This article was submitted by one of our readers. Penciltrick cannot make any claims as to its authenticity but the article was accepted on a good faith belief that it is an accurate and truthful account of the events listed.

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