Comments on: CUSTOMER SERVICE FOR THE LOYAL CUSTOMER – THE TD/CANADA TRUST WAY http://www.penciltrick.com/index.php/service-based/td-canada-trust-complaint/ Fighting the trained monkey in modern society. Thu, 09 Sep 2010 00:53:44 -0700 hourly 1 http://wordpress.org/?v=3.0.1 By: James http://www.penciltrick.com/index.php/service-based/td-canada-trust-complaint/comment-page-5/#comment-53618 James Fri, 20 Aug 2010 21:13:25 +0000 http://www.penciltrick.com/?p=15#comment-53618 Lisa: How about taking your soon-to-be ex "hubbi" to court? Have you filed a police report to indicate that he committed fraud? Why not do that rather than blame the bank in this case? Lisa:

How about taking your soon-to-be ex “hubbi” to court? Have you filed a police report to indicate that he committed fraud? Why not do that rather than blame the bank in this case?

]]> By: Lisa http://www.penciltrick.com/index.php/service-based/td-canada-trust-complaint/comment-page-5/#comment-53113 Lisa Mon, 16 Aug 2010 23:43:27 +0000 http://www.penciltrick.com/?p=15#comment-53113 Ok my soon to be ex hubbi and I have been with our TD branch now 12 yrs. I'm a stay at home mother and my hubbi basically has control of all our banking it seems. Recently our mortgage was up for re-newel and hubbi took it upon himself NOT to include me in the sit down appointment with the bank financial advisor,so basically he was alloud to remove the mortgage renewal documents from the bank and return after an hour with a FAKE signature and stated it was mine.He was also able to take life insurance out in my name with again FAKE initials that were not mine. When I finally caught on to this some months later, I went straight for the phone to call the manager to my TD branch, explained the situation and was told their bank policy stated both parties need to be present and signatures on any bank documents need to be witnessed on both parties(even married people).I was told also the renewal of mortgage would be nulled and a new one made up immedietely for me to sign in PERSON. A week later I called the manager back asking when I could come in to meet her finally and sign the NEW mortgage papers , but suddenly I was told she had made a mistake in bank policy and that what my hubbi did was legit and ok. I was floored to hear this. She did though tell me to call Ontario where the Life insurance dept is and cancel the insurance immedietely in my name. I did just that but I cancelled it the day I found the actual document which was under the carpet in our bedroom!a week prior. I was also told that anything more to do with this will be suddenly in the hands of TD Reginal and that i'd get a call soon. I waited another week and called my TD branch manager once again. She avoided my calls but I persisted untel she finally took my call and I was told straight up she would not be able to talk to me on the matter any longerr and again stated TD reginal is investagating it all for me and gave me a name and # to call. I waited another 3 days for a call from Reginal and it didnt come so I called them. I was told the investagation is not done and they would get back to me ...WAITED another 2 weeks and finally called Reginal back again and I was told the signatures on the re-newel of mortgage looked like mine and so they were going with it and that no new mortgage re-newel agreement would be made up. I asked how can that be? ..I was never present to sign any documents in the branch at all that particular day and I had never even met the finacial advisor that my dear husband sat down with to conduct this buisness. I then was told it is a closed case. Basically my husband got away with Bank fraud and once the TD bank realized this, they took all measures to shut me out and save their behinds(including the job of that finacial advisor) . I am a victom and becuase I was a at home mother at the time when this took place I was regarded as being a no body even though the DEED states me as a sole part owner of this house .I can't believe TD bank which holds my house mortgage allowed this to happen and offered me nothing but ''the case is closed' not to mention the fact Reginal threatened me via phone to hang up on me due to me wanting some kinda explanation in branch policy on how one day the policy stated one thing..the next day my branch manager claims she was wrong on her OWN policy! . I have absolutely no trust in this bank as you all can see. I guess a lesson learned. If you are a stay at home mother and leave finacial buisness to your dear husband and TRUSTED TD branch , BEWARE and check accounts and whatever else you both share because the bank only cares who name is on the monthly mortgage deposit and allows people to take bank documents out of branch to be signed by a party they never met or bothered calling to verify. Hell I could of been already divorced or worse DEAD when this all took place and it would of gone through due to careless bank management with no idea on polies and lazy bank advisors who just decide the person i front of them is being truthful and no need to ask why the other person isn't present to sign these documents. BTW the TD branch I refer to is TD located in Lower Sackville, Halifax, N.S,. If indeed anything else surfaces that I did no sign with this TD bank before i'm divorced I'll not think twice and someone will answer in a court of law. Ill be sure to post here again with anything new! Ok my soon to be ex hubbi and I have been with our TD branch now 12 yrs. I’m a stay at home mother and my hubbi basically has control of all our banking it seems. Recently our mortgage was up for re-newel and hubbi took it upon himself NOT to include me in the sit down appointment with the bank financial advisor,so basically he was alloud to remove the mortgage renewal documents from the bank and return after an hour with a FAKE signature and stated it was mine.He was also able to take life insurance out in my name with again FAKE initials that were not mine. When I finally caught on to this some months later, I went straight for the phone to call the manager to my TD branch, explained the situation and was told their bank policy stated both parties need to be present and signatures on any bank documents need to be witnessed on both parties(even married people).I was told also the renewal of mortgage would be nulled and a new one made up immedietely for me to sign in PERSON. A week later I called the manager back asking when I could come in to meet her finally and sign the NEW mortgage papers , but suddenly I was told she had made a mistake in bank policy and that what my hubbi did was legit and ok. I was floored to hear this. She did though tell me to call Ontario where the Life insurance dept is and cancel the insurance immedietely in my name. I did just that but I cancelled it the day I found the actual document which was under the carpet in our bedroom!a week prior. I was also told that anything more to do with this will be suddenly in the hands of TD Reginal and that i’d get a call soon. I waited another week and called my TD branch manager once again. She avoided my calls but I persisted untel she finally took my call and I was told straight up she would not be able to talk to me on the matter any longerr and again stated TD reginal is investagating it all for me and gave me a name and # to call. I waited another 3 days for a call from Reginal and it didnt come so I called them. I was told the investagation is not done and they would get back to me …WAITED another 2 weeks and finally called Reginal back again and I was told the signatures on the re-newel of mortgage looked like mine and so they were going with it and that no new mortgage re-newel agreement would be made up. I asked how can that be? ..I was never present to sign any documents in the branch at all that particular day and I had never even met the finacial advisor that my dear husband sat down with to conduct this buisness. I then was told it is a closed case. Basically my husband got away with Bank fraud and once the TD bank realized this, they took all measures to shut me out and save their behinds(including the job of that finacial advisor) . I am a victom and becuase I was a at home mother at the time when this took place I was regarded as being a no body even though the DEED states me as a sole part owner of this house .I can’t believe TD bank which holds my house mortgage allowed this to happen and offered me nothing but ”the case is closed’ not to mention the fact Reginal threatened me via phone to hang up on me due to me wanting some kinda explanation in branch policy on how one day the policy stated one thing..the next day my branch manager claims she was wrong on her OWN policy! . I have absolutely no trust in this bank as you all can see. I guess a lesson learned. If you are a stay at home mother and leave finacial buisness to your dear husband and TRUSTED TD branch , BEWARE and check accounts and whatever else you both share because the bank only cares who name is on the monthly mortgage deposit and allows people to take bank documents out of branch to be signed by a party they never met or bothered calling to verify. Hell I could of been already divorced or worse DEAD when this all took place and it would of gone through due to careless bank management with no idea on polies and lazy bank advisors who just decide the person i front of them is being truthful and no need to ask why the other person isn’t present to sign these documents. BTW the TD branch I refer to is TD located in Lower Sackville, Halifax, N.S,. If indeed anything else surfaces that I did no sign with this TD bank before i’m divorced I’ll not think twice and someone will answer in a court of law. Ill be sure to post here again with anything new!

]]> By: Editor http://www.penciltrick.com/index.php/service-based/td-canada-trust-complaint/comment-page-5/#comment-52582 Editor Tue, 10 Aug 2010 19:06:41 +0000 http://www.penciltrick.com/?p=15#comment-52582 Don't make the mistake of thinking that they are behind or that it's accidental. The time they hold the money, they use it to invest and loan out and so on. It's all a big scam. Living in Japan I got to see how ridiculous the whole system in North America is. There they didn't even use cheques. It was a direct transfer and it could be made from any ATM instantly. None of the BS we have going on here. I put a cheque into my bank account from a US client. This is a business account. It takes 30 days to clear it. You'd think they were sending it by pony or something. No, it's not an accident. They just like holding on to the money for a month and making more money with it. Don’t make the mistake of thinking that they are behind or that it’s accidental. The time they hold the money, they use it to invest and loan out and so on. It’s all a big scam. Living in Japan I got to see how ridiculous the whole system in North America is. There they didn’t even use cheques. It was a direct transfer and it could be made from any ATM instantly. None of the BS we have going on here. I put a cheque into my bank account from a US client. This is a business account. It takes 30 days to clear it. You’d think they were sending it by pony or something. No, it’s not an accident. They just like holding on to the money for a month and making more money with it.

]]> By: Annoyed http://www.penciltrick.com/index.php/service-based/td-canada-trust-complaint/comment-page-5/#comment-52576 Annoyed Tue, 10 Aug 2010 18:07:38 +0000 http://www.penciltrick.com/?p=15#comment-52576 I'm getting a little peeved that in this day and age they still have 5 day holds on checks. You'd think that all the banks would have network access and be able to confirm the check electronically. Or in the case of a customer who can't wait the 5 business days, then make a phone call to the other bank. My sister sent me a check two weeks ago.. I'm still waiting for the damn thing to clear. Come on banks, join the rest of the world and get internet access!!! I’m getting a little peeved that in this day and age they still have 5 day holds on checks. You’d think that all the banks would have network access and be able to confirm the check electronically. Or in the case of a customer who can’t wait the 5 business days, then make a phone call to the other bank.

My sister sent me a check two weeks ago.. I’m still waiting for the damn thing to clear. Come on banks, join the rest of the world and get internet access!!!

]]> By: Linda http://www.penciltrick.com/index.php/service-based/td-canada-trust-complaint/comment-page-5/#comment-51173 Linda Wed, 21 Jul 2010 02:31:10 +0000 http://www.penciltrick.com/?p=15#comment-51173 TD Canada Trust is absolutely the WORST financial institution in Canada. There's a reason their commercials promote the fact that their branches open earlier and stay open later than others. It takes them 10 times longer to complete a transaction (of any kind)than any other bank/trust company/credit union. My husband and I got a mortgage with TD Canada Trust (then just Canada Trust) in 1989. In 2001 we got a home equity line of credit in the amount of $13,000.00 to be used to pay off some debt and do some home improvements. The bank took care of the disbursements (or so I was told). Two years later we divorced and the house was part of my settlement. The next few years were a huge struggle financially as my ex shirked everything financially including the kids. I worked very hard to keep things together, went back to school, got a good job and back on my feet financially. Skip ahead to mid April of this year. I went back to TD to refinance. I had less than $14,000 owing on a house valued at $120,000. I wanted to payout a student loan, a credit card, the existing LOC, the remainder of the mortgage and renovate the house, using a line of credit (generally you can do these up to 80% of the value of the house) I was told that I'd be advised of approval within 2 days. A WEEK later, I was told that they could refinance, just not for the amount I wanted and only as a mortgage, not as a line of credit. I complained and the girl I was dealing with said she'd resubmit. Again another weeks wait only to be told the same thing. In the meantime, I'd been to another bank and a credit union and both had approved me for more than I'd requested and as a line of credit. Now here's the kicker. In doing a title search they found my ex's name still on the title (though the mortgage in solely in mine which isn't even legal)and if that's not bad enough 3 liens against the property. ALL 3 of which where to have been paid out by the original LOC. It's been a nightmare every since. One of the liens was paid out and not discharged, the other two..unpaid. One of them was mistaken returned by the party owed only TD doesn't have any paperwork showing the returned draft. (I have proof of return which I got from the creditor). The other, there's NO PROOF of payment in their files. They've held up my new mortgage for 14 weeks faxing over 1 page at a time of my 20 plus year file. They claim they got held up because my ex's name was on the paperwork and that confused them (even though the knew ALL the details from day one). They refused to fedex the whole file overnight to the branch. The CU keeps asking for the payouts, TD tells me they've faxed them and the CU calls and says nothing has been sent. And they expect me to continue to make payments plus interest on the mortgage and LOC that they're holding up with their incompetence. They should have and would have been paid out 12 weeks ago if they weren't such feeble minded idiots! NO ONE at the branch has been any help including the manager. At this point, I'm consulting with a lawyer because suffice it to say I'm more than a little miffed to have been paying back money that was never advanced, and interest on money that wasn't advanced and interest accumulated on debts that they were supposed to have paid off. If you value your credit, your financial stability and your sanity DO NOT EVER deal with TD Canada Trust! TD Canada Trust is absolutely the WORST financial institution in Canada. There’s a reason their commercials promote the fact that their branches open earlier and stay open later than others. It takes them 10 times longer to complete a transaction (of any kind)than any other bank/trust company/credit union.

My husband and I got a mortgage with TD Canada Trust
(then just Canada Trust) in 1989. In 2001 we got a home equity line of credit in the amount of $13,000.00 to be used to pay off some debt and do some home improvements. The bank took care of the disbursements (or so I was told). Two years later we divorced and the house was part of my settlement. The next few years were a huge struggle financially as my ex shirked everything financially including the kids.
I worked very hard to keep things together, went back to school, got a good job and back on my feet financially. Skip ahead to mid April of this year.

I went back to TD to refinance. I had less than $14,000 owing on a house valued at $120,000. I wanted to payout a student loan, a credit card, the existing LOC, the remainder of the mortgage and renovate the house, using a line of credit (generally you can do these up to 80% of the value of the house)

I was told that I’d be advised of approval within 2 days. A WEEK later, I was told that they could refinance, just not for the amount I wanted and only as a mortgage, not as a line of credit. I complained and the girl I was dealing with said she’d resubmit.
Again another weeks wait only to be told the same thing.

In the meantime, I’d been to another bank and a credit union and both had approved me for more than I’d requested and as a line of credit.

Now here’s the kicker.

In doing a title search they found my ex’s name still on the title (though the mortgage in solely in mine which isn’t even legal)and if that’s not bad enough 3 liens against the property. ALL 3 of which where to have been paid out by the original LOC.

It’s been a nightmare every since. One of the liens was paid out and not discharged, the other two..unpaid. One of them was mistaken returned by the party owed only TD doesn’t have any paperwork showing the returned draft. (I have proof of return which I got from the creditor). The other, there’s NO PROOF of payment in their files. They’ve held up my new mortgage for 14 weeks faxing over 1 page at a time of my 20 plus year file. They claim they got held up because my ex’s name was on the paperwork and that confused them (even though the knew ALL the details from day one). They refused to fedex the whole file overnight to the branch. The CU keeps asking for the payouts, TD tells me they’ve faxed them and the CU calls and says nothing has been sent.
And they expect me to continue to make payments plus interest on the mortgage and LOC that they’re holding up with their incompetence. They should have and would have been paid out 12 weeks ago if they weren’t such feeble minded idiots! NO ONE at the branch has been any help including the manager.

At this point, I’m consulting with a lawyer because suffice it to say I’m more than a little miffed to have been paying back money that was never advanced, and interest on money that wasn’t advanced and interest accumulated on debts that they were supposed to have paid off.

If you value your credit, your financial stability and your sanity DO NOT EVER deal with TD Canada Trust!

]]> By: Mike http://www.penciltrick.com/index.php/service-based/td-canada-trust-complaint/comment-page-5/#comment-50730 Mike Tue, 13 Jul 2010 16:46:08 +0000 http://www.penciltrick.com/?p=15#comment-50730 I work for TD Canada Trust, Im sorry to hear about your dissatisfaction with the banks service. Hopefully everything works out in the near future. I work for TD Canada Trust, Im sorry to hear about your dissatisfaction with the banks service. Hopefully everything works out in the near future.

]]> By: James http://www.penciltrick.com/index.php/service-based/td-canada-trust-complaint/comment-page-5/#comment-50519 James Sat, 10 Jul 2010 01:38:29 +0000 http://www.penciltrick.com/?p=15#comment-50519 Yeah, Dan, it figures you would. Assholes tend to flock together. Yeah, Dan, it figures you would. Assholes tend to flock together.

]]> By: Dan http://www.penciltrick.com/index.php/service-based/td-canada-trust-complaint/comment-page-5/#comment-50399 Dan Wed, 07 Jul 2010 19:56:38 +0000 http://www.penciltrick.com/?p=15#comment-50399 James, I haven't looked at this site since Mar 3, 2010, but I bet you check it every night, don't you? "It looks like Dan Culligan is back under another name!" Nope....my name is not Culligan.....where you got that from I have no idea....I also have no idea who Brian is, although I do like him now. James,
I haven’t looked at this site since Mar 3, 2010, but I bet you check it every night, don’t you?
“It looks like Dan Culligan is back under another name!”
Nope….my name is not Culligan…..where you got that from I have no idea….I also have no idea who Brian is, although I do like him now.

]]> By: dude http://www.penciltrick.com/index.php/service-based/td-canada-trust-complaint/comment-page-5/#comment-50032 dude Tue, 29 Jun 2010 00:07:55 +0000 http://www.penciltrick.com/?p=15#comment-50032 Hi guys, I use to work as an CSR in one of the major bank in canada, ya that ture that we hold chq or money order for 21 business days if its drawn by forgin bank but you can avoid it by increasing your access limit on account, consult with your FSR they can help you to increase it. Hope that will help and other suggestion is you can deposit that on your line of credit and they again put that on hold for 21 days but they'l treat that as an payment and u can use your line of credit INTEREST FREE take care have a good one...... :)))) Hi guys,

I use to work as an CSR in one of the major bank in canada, ya that ture that we hold chq or money order for 21 business days if its drawn by forgin bank but you can avoid it by increasing your access limit on account, consult with your FSR they can help you to increase it.
Hope that will help and other suggestion is you can deposit that on your line of credit and they again put that on hold for 21 days but they’l treat that as an payment and u can use your line of credit INTEREST FREE

take care have a good one…… :) )))

]]> By: Kelly http://www.penciltrick.com/index.php/service-based/td-canada-trust-complaint/comment-page-5/#comment-49913 Kelly Fri, 25 Jun 2010 21:18:32 +0000 http://www.penciltrick.com/?p=15#comment-49913 I think that it's diguisting that people in this blog are generalizing Canadians, saying we are ALL stupid. I can't believe how ignorant people can be. It's one thing to have an opinion or stance on something. But putting people down to get your point across is WEAK. I think that it’s diguisting that people in this blog are generalizing Canadians, saying we are ALL stupid. I can’t believe how ignorant people can be. It’s one thing to have an opinion or stance on something. But putting people down to get your point across is WEAK.

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