Comments on: BenQ. The Q isn’t for Quality.

By: Deb Moore

Deb Moore — Fri, 15 Jan 2010 23:21:14 +0000

Wow. Deja vu on the projector issue. Spent way too much on the PB8263 projectorwhich was left in the box for about a year and a half while we finished the theatre room. We had problems with it as soon as we hooked it up. Seems as if the fan overhears (our assessment) and the unit shuts down within 30 seconds after turning it on. Very sporadic problem though. Some nights it won’t shut down at all, and other nights it shuts down 18, yes 18, times before it will stay on. I usually give up after about 10 times. Benq’s fix?Send it back to us (at our cost for shipping and repair of course), and they replace the color wheel. Really?? In the meantime, their ‘customer service rep’ said that we needed to replace the lamp. Which we did. Three times. At $350 per whack. Upon receiving the unit back from repair (at $450 plus shipping both ways), the projector worked for about a week and has the same problem as it’s always had–for another year now. We’ve called customer service at least 30 times in the past year and they have resolved nothing. II can’t scream it far enough or loud enough—BENQ SUCKS!!!!!

By: Adrian

Adrian — Sun, 01 Nov 2009 03:17:02 +0000

Bought a W5000 projector a bit over a year ago. Beautiful picture, quiet, with all the gizmos you’d expect from a $3000 purchase. Came with a 1 year warranty. About 40 days past the one year mark, half of the projectoed image suddenly goes bonkers. It shows vertical stripes or bands over exactly half the image. I call BenQ, and they quickly advise me its busted – and out of warranty – but that I can send it in for repair at my cost. OK, I knew which warranty I was buying, so I can hardly cry foul (YET). I send the projector to the nearest repair depot in Montreal. They well quite helpful and sympathetic. I get a $500 estimate to replace the DMD board. Go ahead and fix it, I tell them. 10 days later, I call to check on the repair. Not done yet – having hard time finding the part. Apparently, the repair place has a couple of these projectors all waiting for the same part from Japan. Uh oh. Not much the repair place can do though… I call BenQ back to complain about the lack of spare parts. Initially, they’re very concerned, apologetic and worried… Of course, the next day, the BenQ guy phones me back and tells me that he’s confirmed that my projector has all of its paperwork in order, and that its “just awaiting the part from Japan”.
Me: “So, when will it arrive?”
BenQ: “We don’t know, we just have to wait.”
Me: “So, you’re telling me it could be a day, a week, a month or more??”
BenQ: “Uh, well, I can’t really say how long it might take”
Me: “Then it could be 2 months?”
BenQ: “Yes, it could be, I can’t really say.
Me: “Well, you haven’t exactly helped here, you told me exactly what the service depot said”
BenQ: “Well, I just wanted to assure you that management is well aware of this issue.”
Me: “But that doesn’t really mean anything to me, does it.”
BenQ: “They are VERY aware of this issue, and are working on it”
He then proceeds to hurry me off the phone.
So, $3000 and a little over a year later, I have a broken, out-of-warranty projector, that the manufacturer can no longer provide parts for…
BenQ…spoken aloud, it sounds a bit like F#@* You.
Rest assured that the next time I’m buying a projector (which apparently might be soon), the fine staff at BenQ won’t see a penny of it.

By: nps

nps — Thu, 25 Jan 2007 21:57:11 +0000

We are reseller and I bought my very first BENQ x805.It was DOA and keyboard will not work.It is still under warranty. I easily got an RMA but so far no response when they’re going to replace the keyboard. Their service really sucks. the rma was submitted and received on 11-06-2006. It’s already 01/25-2007 and so far nothing.

I will advice everybody to stay away from BenQ as it is a really bad company when it comes to customer service and response. Their manager in charge of RMA will not return calls

Here’s the contact info:

Karin Wang #949.255.9586
RMA dept# 866.600.2367

I have never have any problem with keytronics and other brand name. But I will definitely stay away from BenQ for any products.

By: Hanzy

Hanzy — Fri, 30 Jun 2006 02:41:48 +0000

At least your monitor started out working(for at least a month or two). I hooked it in and only got a black screen. I am still waiting in the long process of analyzing/checking whats wrong with it ( i don’t know why… i am told its a load of crap. I recieved a benQ monitor as a gift from my computer stupid father, and refuses to settle for another (better) brand!! Ill see what happens in a couple weeks.

By: Editor

Editor — Tue, 08 Nov 2005 01:28:50 +0000

Hi,

I’m sorry but I don’t know what you can do. You should try to contact the company again. If that does not work, you may want to try complaining to an industry watchdog of some sort. The problem is that as a consumer you do not have much power. I wish you all the best.

By: shriki

shriki — Tue, 08 Nov 2005 01:21:26 +0000

Do you know what I can do? My Benq 130 Joybee mp3 player is broken and I still have the warranty…but no technical support and no answer via email…

By: shriki

shriki — Tue, 08 Nov 2005 00:54:42 +0000

I’m so sad. I bought a Benq MP3 player and it broke and I am emailed them and called them and nobody is helping me out. I hate it so much. $160 gone before a year has even gone by….

By: J.C. from Missouri

J.C. from Missouri — Wed, 26 Oct 2005 16:50:38 +0000

Geez! Am I ever glad to see that there is someone else who is fed up with this company! They have TERRIBLE technical support and quite possibly the WORST customer service I have ever experienced! I could bore you with all the details, but to save everyone the grief, just take “monitor” out of the first post and insert “digital projection unit.” It’s pretty much the same story there as well.

I am surprised the first post didn’t mention that while on hold, the company only has ONE irritating muzak song that plays over and over again! LOL!!!!

Let me agree with the final advice given on the first post, and please let me add to it:

If youâ€™re in the market for a digital projector, save your money a little longer and opt for a better brand. If you earn a living with a digital projector like I do, spend an extra grand if you have to – you will thank yourself for doing so in the long run!

And oh yes, BenQ sucks, and let’s add a few more:

BenQ Customer Service
BenQ Quality
BenQ Product Information
BenQ Warranty
BenQ Reliability
BenQ Digital Projectors

By: nick

nick — Sat, 24 Sep 2005 20:35:03 +0000

I’m sure there are plenty of happy customers out there. I’m just not one of them. Maybe Dell does a better job of quality control on their batches. Thanks for the post.

By: SEO Jeff

SEO Jeff — Sat, 24 Sep 2005 20:13:13 +0000

I have a Dell Ultrasharp Monitor and I believe the Ultrasharp’s are a BenQ made monitor and I have not had 1 problem with mine. OK Sony’s has a bit better picture quality but I could not afford a Sony LCD at the time.

Still high quality Dell monitor for $700.