Comments on: Dell Computers

By: 7h3 Wh173 R4bb17

7h3 Wh173 R4bb17 — Tue, 24 Jan 2012 11:55:18 +0000

I bought an Alienware M18x from the outlet center, upon receiving the item I noticed that the graphics cards were not crossfiring properly, I called Dell who sent out an engineer.

The engineer tried to replace the primary graphics card and in doing so damaged the motherboard resulting in the computer being completely unusable and just showing a flickering black screen. The engineer said i would be offered a refund or replacement.

I then got in touch with Dell who told me that due to the system being a refurbishment they would only be prepared to offer me a refund and would pick up the laptop from me. I did not think this was fair as all I wanted was a working laptop and felt that Dell owe it to me for a replacement (seeing as their engineer broke my laptop!).

I argued my case to the complaints department who basically couldn’t give two shits about the situation.

After numerous E-mails and complaints, I lost the will to live and just accepted the refund, to further rub salt into the wound Dell retracted their postage statement and said I would have to pay to post the laptop back to them that they broke in the first place!.

Thanks Dell, you have made me feel like a piece of excrement you would scrape off the bottom of your shoe. I hope others heed this warning and choose a different supplier to avoid months of frustration and mistreatment.

From my experience I have learned that I will NEVER, EVER, buy a computer from Dell again.

If you require any more info on my experience then feel free to E-mail me at thefieldhouse@hotmail.co.uk

By: Mike Smith

Mike Smith — Mon, 06 Dec 2010 23:21:24 +0000

I too am the victiom of Dell. I ordered a new XPS L501X with all the bells and whistles, even Office Professional 2010, on 1st November, 2010. I paid on the day over $2,500.00 at their insistance. They called me to say it would be delayed on 25/11/10 then changed my order as if I’d just ordered it. Their representative assurred me that it would be ready for Christmas.

On 6th December a representative again telephoned and told me that a part was not available and that my order would again be delayed. I asked for a refund and was told that it would take paperwork and a delay of 3 to 4 working days to complete the transaction. They were not amused when I pointed out that they had received my money on 1/11/10 and that had been accruing them interest since then, and that I wanted immediate payment, just as they had insisted on purchase date.

Needless to say I am waiting for their supervisor to call back. I wonder how long that will take!!

By: Glenn

Glenn — Tue, 23 Feb 2010 18:53:27 +0000

Another warning to NOT buy Dell computers. I too was a loyal customer, and after the service I have received,,, (or not received), I will tell everyone to avoid them at all costs. After over 6 hours on the phone,,, they finally admited my hard drive was defective, and they came to replace. They insisted I return the old hard drive, which I was not comfortable doing until I had a chance to erase all personal info on it, (which I did, at MY expense), THEN today after an hour trying to get info on where to send it, and what I need to do to identify that it is mine,,,, and being transfered back and forth over 7 times, to people who wasted my time, kept asking for the same info, and NEVER were able to give me the info I needed ,,, I GAVE UP. And of course they have threatened that they will BILL me,,, even tho I CAN NOT GET THE INFO I NEED FROM THEM! I am stuck no matter what I do,,,, so I informed BBB,,, and will wait to see what comes next. THEY have become EVIL,,, and don’t care at all about customers,,, so PLEASE, DO NOT BUY A DELL,,, ANYTHING!!!! JUNK, and HORRIBLE Service!!!!

By: LS

LS — Fri, 18 Dec 2009 22:08:49 +0000

My wife and I were so thrilled we were going to order a laptop for our son for Christmas. Researched and found a Dell we liked. Called and spoke with Dell order line and asked if there was any reason we could not rely on the laptop to be delived on time. We were assured everything was in stock and there was no reason we could not expect the laptop for Christmas. So with this assurance we went online and placed our order and payment. We watched it online and it had been scheduled to ship December 16, 2009. When on the 17th it still hadnt changed sent an email. Our reply, some automated response telling us to look online. but we could reply to that email and and someone would resond back in 24 hours. When that response did not arrrive called customer service order line. First person just read back to me what I read online, when I asked for her manager I got refusals etc until finally she put her manager on the line. Her manager told me he would place as a rush and saw no reason shouldnt make it before Christmas. When I asked for daily status he refused saying they were unable to provide such ability. But to call back the next day and check. So waited till the next day looked online status had not changed so called. This time the woman I spoke with Badge #87692 refused to allow me to speak with her manager until I listened to her whole dialogue which I had already read online. I had to insist hard to speak with her manager for several minutes until finally she relented and let me speak with her so called manager badge #106257 she again just read me the same I had read online and neither cared nor would she do anything about the situation. When I asked for her Manager first she refused, then he was out till Monday.

It has become very apparent that Dell doesn’t care about its customers at all. Nor do they care what kind of customer service they provide. In this case they are unaware they have discuraged someone that works for an IT company and has a say as to what equipment we purchase for the hosting business. Do you think I would ever recommend Dell again with this kind of customer service? don’t think so! Wonder how long before Dell comes crashing down with thier existing attitudes toward the customer.

My recommendation, buy somewhere else. Dell isnt worth all the trouble to buy and get delivery of equipment from.