The Consumer Complaints Blog

Fighting the trained monkey in modern society.

December 21, 2009

Dell laptop

Filed under: Technology/Computer — Editor @ 4:06 pm


I got your email from a Chinese newspaper of Montreal, and I would like to complain about a Dell laptop I bought on March 27th, 2009.
The product SKU is 10118295, brand: INSPIRON, model: 115-2169E, serial number: 2J5Q7H1.

After installing Microsoft office 2007 and other softwares, I was very happy to start the computer. Unfortunately, the computer just couldn’t pass some step, then I had to skip it and continued the operation. Later, I uninstalled some softwares because my friend told me Vista could have conflicts with softwares in Chinese, but the problem still existed.
Around May 1st, three days and one month after I bought the laptop, I went to Futureshop where I bought the laptop, the technician received it and found that the hard disk failed but the manager refused to change the laptop because I had not brought it to Futureshop within 14 days after the purchase. But as an ordinary customer, how could I imagine that the hard disk of a brandnew laptop had already failed?
But finally, I accepted to change the hard disk, which means I paid the price of brandnew laptop to buy a defected one! I cannot imagine how Dell could sell a defected laptop as brandnew to its customers!

Three weeks ago, that’s November, the system suddenly reminded me that a file was missing and the computer could not be started, so I had to bring the laptop to Futureshop again, that was November 29th, 2009. The problem was HDD boot failure, unit failed to load windows.

I bought two years of garantee which will expire March, 2001. I don’t know how many times the hard disk of this laptop will fail again, then how much money I have to spend buying new hard disks? I am really tired of the same problem, especially when I am rushing with my homework.

Is it too late for me to ask Dell to change the laptop directly?
Thanks a lot for your time and attention on my email.


Disclaimer
This article was submitted by one of our readers. Penciltrick cannot make any claims as to its authenticity but the article was accepted on a good faith belief that it is an accurate and truthful account of the events listed.

One Response to “Dell laptop”

  1. dell scuks Says:

    I agree, Ive been trying to work the bugs out in my new dell purchased 3 weeks ago. It cant even run a brand new dvd without freezing. Windows 7 clearly sucks ass and is further compounded by a computer that sucks equally. The last $1200 Ill ever spend on dell.

    FWIW my 5 year old Inspiron walks circles around this new one.

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