The Consumer Complaints Blog

Fighting the trained monkey in modern society.

December 21, 2009

Yak (Globalive)

Filed under: Technology/Computer — Editor @ 9:52 am

I would just like to inform people about my experience with a globalive company called Yak. New cell phone clients should be aware of my bad experience
Yak offered telephone service for unlimited, no contracts phoning. Called 3 times about the unlimited calls for $5 a month and had it confirmed. Emailed from Yak the day after sign up-saying no limits and no contracts. I am seeing the same ad for Wind Mobile owned by Globalive. On first month billing the limit was 500 minutes and there was a contract. No one would take over my number from Yak(Globalive) and had to go back to Bell to keep my number. Now, am satisfied with East Link cable phone.

Thanks, clients signing up with Wind Mobile need to be aware.

This article was submitted by one of our readers. Penciltrick cannot make any claims as to its authenticity but the article was accepted on a good faith belief that it is an accurate and truthful account of the events listed.

December 8, 2009

Filed under: Technology/Computer — Editor @ 12:35 pm

Complaint about censorship, intellectual theft and intimidation at

Big Brother is alive and well, and, apparently, flourishing at, online marketplace for writers, “where knowledge rules”. (Their slogan now strikes me as particularly ironic.)

Before I delve into my own complaint, do a quick Google search on Helium complaints, and it’s a gold mine. I’m surprised there hasn’t been a major article in a newspaper or magazine, given the extent of the complaints against them.

Helium is a website where writers can post articles, have them rated, and, perhaps even earn a few cents. Since the substance of my complaint is in the correspondence below, I’ll not detail it here, except to summarize it. About a week ago, I asked them politely to remove an article I’d written, three years ago, which was now damaging to my reputation. After much back and forth, they not only locked me out while keeping all my articles online, but censored another article I’d written which was critical of their behavior, and then, threatened to report me to the FBI!

The correspondence follows below, and the whole, ugly affair is recounted in more detail on my blog article (

Sincerely, Keith (last name protected) – see correspondence below.

Would you mind explaining this to me? What have I done to receive this threat? First you claim the right to keep my article up despite the fact that it was written when I was not in my right mind. Then, when I follow your suggestion of leapfrogging the article, and criticize you in it, you come down on me like Big Brother. I’m completely at a loss. You’re saying that you can’t be criticized. What kind of operation are you running. Free speech is the cornerstone of writing.

I’m going to consult with a lawyer, and I’m going to do everything I can do to publicize this behavior through the blogosphere, and writer contacts.

Keith (last name protected)

From: Helium Help [mailto:[email protected]]
Sent: Monday, December 07, 2009 8:20 AM
To: Keith Adams
Subject: RE: Site-generated_help_request He:0094807

Further attempts to access or any Helium computer systems will be considered malicious and reported to local and state law enforcement, the Internet Crimes division of the FBI and your internet service provider. Your account has been disabled and the original article restored to the title.

Helium Security
[email protected]

This article was submitted by one of our readers. Penciltrick cannot make any claims as to its authenticity but the article was accepted on a good faith belief that it is an accurate and truthful account of the events listed.

December 4, 2009

Dell Computers

Filed under: Technology/Computer — Editor @ 7:18 am

I am not sure if you would be willing to print this as i see that dell advertises on your web page, but hopefully you will because people need to know.

I was a loyal customer to dell. my first laptop was in 2000. i bought a 2nd one in 2002. my family also bought from dell. the customer service was great until now.

I placed an order for my mother late october 2009. The sales agent said it was to arrive nov 12th. Then our family had a personal crisis and I did not have time to call Dell again until Nov 16th. The guy at Dell told me it was going to come “next week”. November 30th, I called Dell again at 430 pm. The lady on the phone said that they were having “technical difficulties” and to call back in 2 hours. I called at 8pm. on the website, it said they were open to answer calls until 10 pm on weekdays. I was on the phone waiting for 1 hour. I got shuttled from customer service, to sales, and back to customer service. One person told me the computer was sitting in the warehouse, but it wasn’t being shipped. she couldn’t answer why it was not shipped, and transferred me to somewhere else. As soon as 9 pm hit, the guy at Dell says “we are closed. call back tomorrow”. i told him i was on the phone for an hour, and i’m frustrated. All i want to know is if my computer is coming this week. Because if it’s not, i want a full refund. He hung up on me.

This is the service you get from Dell now. I will not be a returning customer anymore. By the way, i called back on Dec 1st. Miraculously, the computer was supposedly shipped today and due to come in 5 business days. somehow i doubt that. The guy on the other end was not willing to offer any discounts for the hassles he put me through. he really did not care.

Buyer beware. there is no such thing as service anymore. you might as well buy off the shelf then.

This article was submitted by one of our readers. Penciltrick cannot make any claims as to its authenticity but the article was accepted on a good faith belief that it is an accurate and truthful account of the events listed.

December 3, 2009


Filed under: Technology/Computer — Editor @ 1:13 pm

Sprint “Customer Service” or lack thereof…

As a long time customer of ATT, I was hesitant to switch over to SPRINT. My Wife and all of her Family use Sprint so as a matter of convenience, I switched.

That was the last of the CONVENIENCE where Sprint is concerned.

I am in CUSTOMER SERVICE myself and because of many years of dealing with upset and sometimes downright mean people I have developed a strong sense of PATIENCE and EMPATHY. Besides, it has been my experience that you are more likely to get somewhere with someone when you are nice to them.

I started out nice. It took Sprint about 6 months to drain me completely of my Patience and now I am at the point where I feel a need to let others know just how bad they are.

The lack of Customer support I have been shown is so bad it almost seems like they are TRAINED to be like this.

My wife and I have both had some minor issues with them in the past, but I let them go as I know that “things happen”. This latest issue however made me so uncomfortable that I was willing to negate my contract with them and pay the difference outright.

My Wife was generous enough to buy a PALM PRE for me as a gift last June. Since the 1st week of owning this new phone it has given me problems. Hardware problems and software problems. Each time I have had an issue I took the phone to my local Sprint store (Kearny Mesa/ San Diego) to have it repaired. And every time (5 times in 6 months) I was put through the same time-consuming routine.

They would take the phone and tell me to wait 1 1/2 hour to 2 hours. Their Technician would do what they call a “PATCH” to fix the problem and they would send me on my way.

Almost like clockwork the same issues would re-occur and I would go back to them again and again.

After about the 3rd time this happened I asked if it would be possible to take a DOWNGRADE (as the PRE is their “Top of the line” phone) and keep my regular service plan. It took the sales “Lead” 3 hours to explain the options to me which came down to me taking a lesser phone and paying the same amount for a smaller service plan! That wasn’t going to work for me, I guess I am just High Maintenence that way, so I took my PATCHED phone home again.

That night I spent 3 hours on my Wife’s phone with the TECHNICAL SUPPORT department trying to figure out why all of my music and contact information had disappeared.

Soon enough the problems started again. I took the phone back to the store and demanded a better option. They wanted to look at the phone again so I agreed and let them take it. They then told me it would take the usual 1 1/2 hours to check it out. When I was explaining to the service agent what was happening he told me “I don’t have time to talk to you because I am the host and other customers are waiting!”

Feeling like I had been scolded I sat down quietly off to one side to wait. I was surrounded by 4 others who were there to fix problems with their PREs’! A few minutes later I was told that they would do another PATCH and that was all they could do at the STORE LEVEL. Anything more would require that I call CUSTOMER SERVICE. When I asked if they had a phone I could use for the call, they pointed at the display phones that are tethered to the wall. “They are all live” he said as he turned and walked away.

I picked up one of the phones just to realize that it was tethered by a 2 foot wire on a spring-loaded mechanism that must have been designed to keep people from actually being able to lift the phones. After figuring out how to call CUSTOMER SERVICE on my own (they were apparently to busy to explain to me that I had to dial 2*) I spent over an hour talking to 5 different people and explaining the situation in detail to EACH one of them (holding this UNIVERSAL WEIGHT MACHINE of a mechanism the whole time) just to be told that the policy is that they have to replace the phone 3 times before they will consider giving me a DIFFERENT phone.

6 months and 5 trips to the repair shop had gotten nothing done but PATCH jobs and the phone had never been replaced. So by my math I would have to go back to them at least 15 times before they would THINK ABOUT giving me a different phone!

Dismayed with the call, I went back to speak with the Asst. Manager. I talked to him calmly and efficiently and asked him to put himself in my shoes. He said he understood because he also has a PRE and it has the same problems!… COOL! EMPATHY! or so I thought. His theory was that because people have had bigger problems, mine don’t matter! So what if the phone only works SOMETIMES! it could be worse, RIGHT? I can’t help but wonder how they would feel if I only paid my bill SOMETIMES. Would THAT be a big enough problem to get some attention? Seeing as how my Wife and I have the most expensive phones that they offer and we pay for the most expensive service plan that they offer it seems like someone would take this into account and try to supply some customer service!

I realize that giving me a different phone might just put this MULTI-BILLION DOLLAR company out of business but couldn’t they at least be nice when they tell to COPE with my tiny issues!

I have a really hard time understanding how in this CUSTOMER SERVICE driven culture a company this large can justify treating their customers like our problems are our fault and we just have to learn to deal with it!


This article was submitted by one of our readers. Penciltrick cannot make any claims as to its authenticity but the article was accepted on a good faith belief that it is an accurate and truthful account of the events listed.

kijiji Canada

Filed under: Technology/Computer — Editor @ 9:11 am

I posted an ad with Kijiji in November 2009 for a VW Golf I was selling. I received email notification from Kijiji asking me to confirm the ad which I did & later I visited the site and the ad was posted as I submitted it.

The next day while at work my wife forwarded an email from Kijiji concerning “my” ad for a Toyota Celica. I emailed them & advised that this was not my ad. Kijiji provided me with a support ticket number. When I arrived home that evening, there were 3 other confirmation emails for the Toyota Celica followed by 4 emails pulling the ads as I had “violated” Kijiji’s ad policies. Interestingly, one of the pulled ads had the same ad ID number as my original VW Golf ad. I followed up with Kijiji quoting my support ticket number. I received a response telling me that someone had likely fooled me via a fake email into revealing my Kijiji password and used my account to post fake ads. They advised me to re-register and change my password. Strangely, they did not offer to restore my original ad. Stranger still, I never provided my Kijiji password to anyone. When I tried to re-register, I was not able to because the system told me I was already registered. I also could not repost my ad as I was “in violation” of their policies. I have sent several messages to Kijiji advising them of this Catch-22 to no avail. I have been completely ignored. Their service is free and I guess you get what you pay for. Their system would seem to be very insecure and you should be forewarned before you take advantage of their “free” service.

This article was submitted by one of our readers. Penciltrick cannot make any claims as to its authenticity but the article was accepted on a good faith belief that it is an accurate and truthful account of the events listed.

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