The Consumer Complaints Blog

Fighting the trained monkey in modern society.

July 2, 2009

American Express-from travel writer

Filed under: Miscellaneous — Editor @ 7:51 pm

As a travel & food writer, I’ve depended on my Platinum American Express card for 20 years — during which time I paid either on time or early. So you can imagine my surprise when I tried to check out of a hotel in Madrid on Monday to find that my card was declined. I assumed it was an error only to find that AmEx imposed a credit limit (I never had one) so low that I couldn’t pay for the hotel. Once I returned, I googled to find a litany of similar complains: long-time Platinum Card holders who spent ten of thousands of dollars a month (and paid on time) to find that they now had a credit limit that dwindled with each month.

Something is very fishy here, especially given that American Express recently received $3.39 billion from the Treasury to now become a bank holding company.

I know the NY Times did a story in January regarding how AmEx started penalizing customers who frequented certain merchants.

It seems this problem is very pervasive. I am at a restaurant now where the francise owner told me AmEx lowered her credit line from $30,000 to $5,000 for no reason.

I hope this situation can be investigated.

This article was submitted by one of our readers. Penciltrick cannot make any claims as to its authenticity but the article was accepted on a good faith belief that it is an accurate and truthful account of the events listed.

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